Airtel Complaints & Reviews

Airtel without my authorization activated GAMEPIND service and charged me RS 30. I never requested this service. They should immediately stop this service, refund my Rs 30 and in future stop automatically adding services unless specifically requested. My efforts to contact Airtel directly have not been successful

Hi there, i am barun kumar, my mobile no is 966167*86. Its breaking my neck very day. I have recently moved from jio to airtel for better network but its my biggest mistake. I al2ays get network problems. Even slow internet and disturbed voice quality. I must say vodafone is better. Please book complain against the this so called 4g network.

I applied for mnp ([protected]) from aircel to airtel on 19mar upc dd275326 on 8 april i got to know that request is rejected reason unknown & then i applied again on 12april & on 15april i called 198 they said it is again rejected bcoz i have applied for this with multiple providers.
How is that possible its been more than a month & i am harassed mentally and physically both making rounds again and again to their store.
Please do something asap

Nitish kumar
[protected]@gmail.com
[protected]

Dear airtel staff,
An amount of 5₹ is being deducted daily from my balance and a message of "lifestyle services has been activated" shows up everyday.
I am pretty sure that i haven't opted or activated any such services. I even tried calling to customer care but your services have stopped my number from customer care. I emailed to your email id but didn't get any response as expected.
I have already lost more than 50₹ of balance since last two weeks.
I request you to refund all the amount deducted from my balance due to this services which got activated from your side.
If not done, i will have to take some other action as i am left helpless.
Thank you.

I am nikhil goel form haryana dist karnal village nissing
I have made a number of calls to your company. I do not seem to have a number of calculations from 1 month
Your airtel is not providing good servicesplease tell me that caller tos should be activated at my number.
My mobile [protected]
If your company is not able to do the calculation, then i am joining the second cup.
Thank you

Name - snehal choubey
No - idea to airtel
State - mp
City - jabalpur.
Date of porting - 3april
Amt paid - ₹500
Kindly resolve this issue as my official no is off since 7-8 days
On 3 april i had applied mnp from idea to airtel but it's been 8 day my nomber is not transferred to airtel... Continue talking follow ups but no response from retailer nd airtel.

I have recharged Rs.27.00 to my wife's prepaid mobile No. [protected] on 16 Apr 18 through ICICI Bank BIL/[protected]/0120/[protected]/9632843, but the same has not been credited to her mobile. The amount has been debited to my accounts by ICICI Bank immediately.

Please recharge the amount immediately without any further delay.

We have taken airtel broad bond connection and airtel agreed to give a speed of 40 mb/s. The speed was ok initially. Later the speed went less than 15 mb/s and one day it was 0.04 mb/s. Our complaint is they have not given proper service support in case of connection dead. The main complaint is we couldn't contact through their fancy number 121on 12.4.2018 and 13.4.1 8. On 14th april onwards the fancy number promoting their products like t20 offer, 6 lines offer and there was no option to select customer care support. Our wifi and landline were not working from 12th april and we couldn't reach them. Airtel intention to promote their product and not care about provided service and their problems. We are paying for their service in time. Now we decided to disconnect their services and informed over the phone when they called to us. We request indian consumer complaints forum to analysis the customer problems and help us customers to get good service from big companies. These big companies are having higher level political support and they are not given respect to consumers. Mainly they are not considered our problems. If we fail to pay the payment, the big companies disconnect the connection immediately without any communication. If possible, pl punish these big companies from your end because we are very poor consumers and we can not fight against these big companies.

I have called customer care for coverage problem i am facing since yesterday. But they are not at all replying well. They said to visit airtel gallery to change the sim. I have checked 4 galleries which are closed today and still the issue remains the same, again i have called customer care but the lady is not answering properly and after explaining thorough problem, she is still asking me the that which connection i have and are you calling from different no. (It is totally understandable if i am facing coverage issue how can i call from same number) she denied to forward call to her senior and didn't register my complaint.
Very unsatisfied behavior of customer care and its service.
My mobile no: [protected] (Nikhil)

Hi all,

With ref to -
Airtel mobile - [protected]

I ported my number to airtel in feb'2018

Instead of saying that there is poor network i would rather say that there is totally no network in our vicinity at khandeshwar which is bang opposite khandeshwar railway station st navi mumbai. Airtel calls itself the best network. I feel pity for such operators who boast about their network without even knowing their competitors network coverage. Even jio and idea are really better than airtel here.

I have spoken to various people including the network team and acquisition team but to no relief. The perception that i had about airtel being the best telecom operator has now vanished post i experienced their services and like to bring to everyone's notice that do not port or get airtel sim post which you would regret as i am today regretting as you can not port for next 3 months.

The network team is very well aware of the issue however no one wants to actually resolve the issue.

Regards
Rajnish shetty

Hi,
An airtel broadband service boy contacted me on friday morning for taking airtel's broadband service and told me that if i would give the activation fee and the documents now, he will activate the connection within same day.

First thing is even after two days there is no connection activated at my home. Moreover he is not picking my phone and in case i call from different number he makes some excuses like 'technical issues are there in your area and i will surely make it today'.

Now i want to cancel my request and get the refund of activation fee.

Service boy's name: ajay singh
His reference number: 12493277

My contact number: [protected]

Dear all,

This is just to share a pathatic experience with airtel company.

Till date i was being informed by my friends, collegues that airtel service providers are pathatic. However this experience of mine will proove the same. I am going to post this blog on my facebook wall & twitter account, let the world know this.

However here i would like to narrate the incident as below:

1. My post paid number [protected], i am using from more than 10 years. Without changing the service provider. (This might be enough to show my loyalty towards airtel.
2. Last week i got a good offer from vodafone and hence i thought of changing the service. So i have submitted the request to change from post paid to prepaid at the airtel outlet.
3. They have confirmed that they will change the service only post my confirmation, and for this, i will get a confirmation call from [protected]
4. He gave me a good post paid offer (Better than what was my current plan) hence i was 50% ok for that offer and i asked him to take a confirmation from me by calling me at 5.00 o'clock on thursday.
5. He did gave a call back, however i was unable to receive as i was in a meeting and i missed his call. After that i called back, but was unable to call him back as the above number did not have that service.
6. I was expecting a call and i waited for 2 days and all of a sudden, my post paid sim card was blocked by them. It was blocked on 14th april 2018 at 4'olcock and it is not yet activated.
7. I tried calling call centre from yesterday however today i was connected on call and i spoke to ms. Mumtaz bohra and her senior ms. Savita parmar.
8. They have confirmed that my number is already converted into airtel prepaid on the basis of the documents submitted at the centre.
9. Now here, i would like to tell you, that if you have accepted my request, why was the call for retaining the customer made? And if i agreed, why was the number changed without my confirmation on call.
10. Request you to personally looked into this and make them understand the sensitivity of the number being blocked for a day.
11. Mumtaz was very good in terms o[censored]nderstanding the problem, however her senior ms. Savita parmar was very arrogant and she informed that this is what we have done now and we cannot do anything else, you write a mail to our customer care email id.
12. She was in a hurry to disconnect the call, rather than handling an irated customer whose mobile number is blocked from 24 hours, as today is sunday and people on floor might not be willing to work.
Just put yourself in my shoes and tell me what all you might have done.

Just need clarification on below points:
1. Why was the call given to me for retaining in the post paid service, if you people don't care to retain them.
2. Why was my confirmation on call was not taken before blocking/converting my number.
3. The customer care staff is useless, why were issues not taken care by them instead of sharing the escalation email id.
4. My number is blocked now, so what do i do???
5. Is this the kind of service you give to the customer, if you take service charges from the customers. I am paying the service charges since 10 long years, one problem occured and all in vain.
6. Do they even care for their loyal/premium customers?? I think its time for change now for me...
I hope i am clear in getting the things highlighted, however if you still wish to get more clarity, please call me on my husbands mobile #[protected], his name is ashish thakkar.

Thanks & regards
From a no more happy customer.
Zinal thakkar
[protected] - number currently not in service.

I recharged for 150 rupees two times the money has also been deducted two times but recharge is not done so please recharge the amount we have paid or else refund it and what to should be done by you do it as quickly as possible
And this is not good for us to use online payment if you do like this you should take care of it other wise we cant keep complainting like this and to lgin and complain you with thus big process

Airtel is cutting rs 35/- from airtel prepaid balance in the name of lifestyle service charges without the knowledge of the customer. I wrote an email complain and told them about it, they apologized and blamed this on some technical failure in their system, they later wrote an email stating that they reversed the 35 rs, but when i checked my balance it was the same, rs 35/- was not reversed now the customer care is stating they have reversed it. Organised loot... Is what airtel is into. I have unlimited calling plan so it's easy for me to remember my talk time balance and due to which i know that they haven't reversed the 35 rs, the question here is not of rs 35/- but business ethics which i feel airtel is not following.

Dear sir mera name kabir hy aur mera mobile number [protected] sir mere pass multidemo rc hy mere ik galat rc ho geya 2540/- on galat id hy [protected] date 22/04/2018 fir mene complain ki multidemo valo ko par vo keh rahe hain ki hamko pta nai chal raha ki revarsal kiss number par hai hay amount ap 12149 airtel dth custmer care par call karo mene call ki 12149 par vo bhi kuch nai bta rahe please help mee

Thank you
Kabir
[protected]

As my brother calls me from us... It is not reaching to us.. May i know the reason behind that. Recently i have ported my sim from docomo to airtel as i considered your network is best, but the offer and the plans you are showing fake. We are facing a lot of problems on airtel. Please resolve this issue why i am not getting international incoming calls

I tried to do recharge of 499 rupees from my airtel app and i tried to do it two times. Transaction was failed and money not refunded. My mobile no. Is [protected]. Pls refund me my money. My transaction ids are given below. Pls try to resolve my problem fast. I tried to recharge on 13 april.

The customer care helpline takes 40 mins everytime, we place a request for this. For the subject issue of getting one additional sim under the family plan, i spoke to airtel customer care supervisor ms g. Lakshmi, bangalore. Again i was assured that the executive will come to me with the sim but no results even after 2 days.
The airtel executive also told that no such plan exists to get additional sim under the existing family plan. He conned me to update my plan to higher rental ones and said that he will give me additional sim as a completely new account, instead of consolidating this new connection with my exisiting post-paid account. The sales executive confused me and later i realised later that this was not my purpose. I had already given the documents and after sometime i called him back and told not to process the new sim request.

From past few days, your #ty company is providing me 6kbps 3g speed, and despite regular complaints you are not improving my speed, not even connecting my call, not calling back to address my problem,
Only false ads on tv, claiming to be fastest, but in real your service and you are a piece of #,
Either you improve my net speed or i will switch to jio
My number - [protected]

Hi i am hanamant using airtel network past 6 years, now i am complaining about your poor services, i have done recharged twice on same day and same amount for 399. But after i came to know my account debited twice, i called to ur supervisor explain issue, he said that we will extend ur validity, but still i did not get extend validity. And today i called to ur supervisor but he gave different statement, that is only one time recharge done we can not able to extend validity. I got two recharge confirmation from airtel same day. If i recharged one time now i got two sms and in my account also debited twice. I have more documents about this and one more ur supervisor way of talking is unacceptable, it is going to loose so many customers. Airtel no.[protected]
Name. Hanamant. M

I[censored] r not taking care of this complete i will escalate to ur nodal officers p, i[censored] need details just call me i will give u details with documents, i hope it will resolve on. Priority basis. Thank u