Airtel Complaints & Reviews

My name is rashmi. I had requested for a new airtel broadband connection on 9-apr-2018 (Cef[protected].
Airtel collected address proof documents and cheque for the same.
Later they denied the request saying there is no feasibility.

In this case, can i please get the documents and my cheque returned back.
The cheque is of 500 inr and the bank statement as address proof costed me 200 inr.
I want both of these returned. But airtel customer care are not assisting me in the same even after calling them 8 times. They keep transferring me to other departments and are keeping me on hold/line for 30+ minutes every time.

The nodal/allevate team contact number needs me to key in my airtel fixed line number to escalate, which i dont have as my service request was denied.

I am tired of calling customer care again and again who are not ready to take any action or lodge complaint and there is no facility airtel has provided to escalate the matter to higher team.

I am gaurav srivastava and my number is [protected]. I had already complaint about the poor network to the customer care on 13/04/18 at the given following address but my problem is yet not resolved. Even there is no enquiry from the airtel that my problem is resolved or not. Please do the needful. My complaint no. Is ccdrp[protected].
Address:
B191, priyadarshani vihar
Laxminagar
New delhi

Since last 15days i have been following with airtel. I just wanted to know how my wallet money is used while making the payment thru airtel money. Their statement shows no such breakup of wallet money and credit card. So i asked for statement. But their stupid call center execs are replying in a stereotype manner, telling me the procedure of how to see statment in app. One foolish asked me my payment bank no. Such things repeated, as an when new execs take over the task of replying the mails. They just dont read the mail at all. Nor they look into the old related mails. They dont even bother to ponder as to why the mails are coming from same person again and again. Only when i wrote a harsh statment about these, they called me.

Please also note, these telecon companies have been to told to pass the buck or pass the ball to customer court, so they are free from any obligations.

Hi,

I have raised a claim for airtel secure which got cancelled because they are saying i have raised a claim after 3 days instead of 2 days, claim to be submitted with in 48 hours, i have tried to make them understand that the cell was not getting switched on but they are saying i should have used other ways to raise the claim, till now i was aware that it should be raised by airtel app. They are getting one or the other way to escape from the claim.
Pathetic service it is.

Hi i have a prepaid airtel number [protected].
It had stopped working and i got a new sim on 16th april. I am unable to send or receive any sms. It keeps failing.

Without the sms, i am unable to do any financial transactions.

Have tried reaching out to 121 multiple times but none of the call center options fit the category. There is no option to talk to an executive either.

Please check and help close this on priority.

I need to plan travel and without the sms none of the payment options are possible.

Airtel plzz solve my issue regarding sms problem that is i'm not getting any messages also unable to send any messages since i got a new replacement sim. Kindly allow sms service for [protected] number.

I call 121 but there i'm unable to get any customer care assistant still my problem is not resolved.

Airtel please solve my messaging service.

Thanks.

Sir/madam,
On 10/04/2018 i got a sms from you about unlimited calls & 100 sms per day for 28 days with rs 93 recharge. On the same day i recharge rs 93/- & got approval sms from you with the plan details & validity of 28 days. But yesterday, 17/04/2018 i got some smss from you saying the plan would expired within few hours (Midnight). Then i call your call center & customer executive told the offer was for only 7 days, not for 28 days & she was unable to help me out. I was further astonished that, at midnight the plan really expired & my main-balance also reduced significantly. So please do the needful & reinstall the above plan for the remaining 21 days & also reimburse the main-balance which was deducted by you at last midnight. Looking for your quick or positive response. Elsewhere i have to lodge complaint to trai, with all the supporting sms of your approval of the above mentioned plan.
Thanking you.

Mob-[protected]
Complaint id - pr[protected]

Sir,
I use 3 airtel sim for a long time. It was the best network in west bengal. But from previous 2 months it works worst. Call drop, network problem, call connect problem these are the common problems of this network. I requested many time to the customer care but fade-up. All my efforts are in vain.
Finally i am not requesting i am asking you what do you want? Will you want to close this company? Will i port my numbers to the other network?
I shall be highly obliged if you take quick action in this matter otherwise i and my community have to port our numbers immediately. I have already left recharging my airtel phones. Hope it will be better condition.
I am
Subir kumar das
Vill - parameswarpur,
Post - bagnan chaitanya bati
Dist - hooghly
Pin-712301
My numbers are - [protected], [protected] and [protected]

I had activated international roaming for 10 days starting from 9.12.2017 to 19.12.2017 with the 2999 pack. I had also activated 149 monthly rental plan for international roaming. Upon my return on 21.12.2018 i send mail requesting to deactivate the facility.in the mean time i had not asked for continuation on 2999 plan which ended on 19th. However i was served with a bill for 7000 rs in january. I raised several complaints but in may i was compelled to pay the disputed amount since my connection was disconnected. This is cheating and extraction.

Hello sir,

Whenever i recharge my account my network operator (Airtel) deduct my balance and that time i call to customer care support he said i activated any services... If i am activate any services i know about that and time he deduct any amount i have no problem but i am not active any service. My airtel mobile number ([protected]). Sir please do what u do and solve my problem...

Sachin kumar

As i have complain before also that my [protected] has having network problem. It is not solve till now. And not not given solutions and temporary working process also.

I am using airtel card from last 2 years and i have never face this problem before but i have change the plan in may 2017 and they give me new number and card and now i am facing this problem. Pls solve the problem as soon as possible

Sir/mam,
This is to inform you that for about 2 weeks have passed & the network of airtel is continuing to have completely no signals in the a block area of sector 41, noida. I have visited your nearest airtel store in sector 50 noida 5-6 times for the same issue & hoping for a solution.

Unfortunately the authorised store of airtel (Sector-50, noida) & its authority people are refusing to help me out again & again on being asked politely about the network problem occurring in my area & also about raising a general issue to the head office. They have been giving me false hopes of the tower getting fixed since 2 weeks. I have not been able to receive or make any calls to anyone & i am totally disconnected with important calls that i am expecting to receive & also missing many.

The callous attitude of airtel store people (Sector-50, noida) of telling me that they cant do anything & you can call customer care number & totally disregarding my problem by saying that you can surely complain to the higher ups with full unperturbness have shocked & troubled me so much that i am forced to write you this mail today.

I am very very disappointed with the unofficial behaviour of the airtel, it being so big & there is no action being taken as to where the fault is occurring in my area, which tower is affected.

It is an urgent request to kindly look into the matter immediately as i have already suffered for days & still suffering. Please take action asap with rectifying the network problem & making your authorities lower in hierarchy answerable enough in solving genuine issues so that i don't have to reach to higher ones.

A prompt reply is solicited.

I was experiencing network issue from several month. So i contacted to customer care. They advise me to wait for one or two months there is a network upgradation is going on. After that it will be resolved. So i waited more than six months but ther is no improvements on that, finally i decided to to migrate me sim to prepaid. And i received the prepaid sim from one of the airtel outlet (Chandapura, bangalore), based on their instruction inserted new prepaid sim. But that sim is not showing any signal/network on any phone. I raised a complaint again for this issue but this time they said your number is active in our system don't know why you are not having signal. And they are telling there is a issue in their system and it will be resolved in couple of hours. But as of now my not receiving any signal / network.

Thanks and regards
Anish m
+91 [protected]

Dear sir/madam,

On the date of 17.04.2018, i had received a fraud call from the number:[protected] and said me that my sbi card is going deactivate and to reactivate share the card details, as he gained my trust he asked all the details of of my sbi card while then he asked me an otp and then he made a transaction of about rs.19566.0, as i request you to please stop the transaction and refund my money in to my account deatils of transaction are given below:-

Thank you for using your sbi debit card 459xx4950 for a purchase worth rs.25, 000.0 on pos airtelmoney at airtelmoney txn#[protected].

As i have already filed the case on cyber crime police station and may request you to please do the needful it would be really greatful if you help in this matter.

My mobile number has been automatically subscribed for miniplex services for ₹50 for 10 days on 5.01 am today. But i actually had not opted for this service. Please return my deducted amount or else i will make my mind to switch to other mobile operator. I got the following message from the operator.

*"miniplex service has been activated @ rs50.0 for 10day (S). Txn id s[protected], 17apr18 05:00. Service will be renewed after validity expiry. To use, click http://bit.ly/2ngjtfy (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789"*

Expecting your reply on this regard.

I have been using airtel for 10 years and it has provided decent services until a few weeks back when it automatically activated multiple value added services on my number and drained all of my mobile balance (About 300 rupees) in a matter of 4 days. I made numerous attempts to deactivate the services but they automatically activate the next day. Mulitple attempts were made to call the so called customer care. Worst service ever not even once did it connect me to a representative. I kept my number at 0 balance for a week so that you cannot activate such unwanted services. But as soon as i recharged, i was drained of my balance and left with 4 rs now. I work very hard to earn money and pay my bills. I am on the verge of discontinuing airtel's horrible service. Stop activating unwanted services.

Date of incident:[protected] &[protected]
These are the services activated automatically without prior consent:
1 : connecttheclock on[protected]
2 : lifestyle on[protected]

I have sent the deactivation texts to the number 155223 and, also called customer service representative, but he told me that it is not possible to refund the amount deducted under "lifestyle" service.
And he only did refund for the amount deducted under the service"connecttheclock".

I want these automatic services be "permanently" stopped. Also i request refund of the deducted amount under "lifestyle" service.

More over the other data services like, rs19-unltd loc std roam, 100sms/day, 200mb_2day are also getting renewal without any prior notice and are deducting the amount from my balance.

Am facing problem when i enable my mobile data and make outgoing calls using normal calling mode.. The calls are getting dropped very frequently and i am thinking this was due to my handset but later i came to know that it is with mobile data and calling issue.. Also, there is frequent voice break while talking.. The other person not able to get my voice properly... If this issue is not resolved i have no option left to port to other service provider.

Dear sir /Madam,

I requested only 10 days roaming packages in airtel and clearly informed to your customer care team call charge should be as per roaming charges.
For 11th and 12th day, total usage amount is Rs 1725. Change my bill amount as per usage. Total amount should be Rs 7220.
Expecting your reasonable reply.

Auto activation of any feature or any value added services should be approved by customer as customer is paying the bill. This is not acceptable to add auto update in my account.

Regards
Senthilvel.B

I am a regular customer of airtel. On 16th april 2018 some services get activated on my number without my permission and balance has deducted. I got 2 messages that whatsmob service has activated in my account for which Rs.75 was been deducted from my account. When I called the customer care they said user must have click on pop up and have activated the services. And I din’t get any pop msg regarding that and I have never activated such type of services on my number.
I want you to refund my whole balance which has deducted...or else I have to take a serious action regarding this..!!