Airtel Complaints & Reviews

This was the second time i got charged for some lifestyle services of airtel. I don't even know what is lifestyle services and when did i activate this? First they charged me 15 rupees and after that i didn't recharge and today i recharged now again they have charged 15 and i had 15 rupees only. And right now i'm running out of balance. I requested to stop but did not get the money back and they just stop it for a while and again after few days they activate it again this is so disgusting.

I, vinay prakash mathur, am a postpaid customer with airtel for decades (Current mobile n0 [protected] : bangalore based).
I am writing this mail in desperation as my complaint (Service request 82387835?) made in dec.2017 related to weak signals at my residence is not resolved yet after a lapse of 3.5 months. I face a lot of problem in incoming calls. Weak / inaudible sound, call ring not received with a missed call sign showing later etc.
Survey has been done a number of times, problem has been identified as that of weak signals but no action has been taken yet and there is no clarity as to how much more time it will take.
In the weekly follow up i do with the customer support, the stock answer is that the network team is at it, the matter will be escalated etc etc. There is no feedback on edc and action taken till date.
I hope to get a response to this mail and get my problem resolved.

Vinay prakash mathur
Retd. General manager, hindustan aeronautics ltd (Hal)
Mob no [protected]
A g 8, v s chalet
L b shastri nagar
Bangalore 560017

Hi, i have tried to recharge prepaid no via paytm for 330 rs on 8th april.
I have the transaction id generated from paytm but no recharge amount is received. Paytm have requested to contact airtel for further inquiry.
I have sent mail regarding this on [protected]@airtel.com two days ago, but no response.
Please help with it.
I want this to be resolved asap.

Hi,
in the last bill cycle I have been wrongly charged Rs.500 for Internet usage but I have data balance of 82GB available on my account.
Also, I have been charged Rs.49.60 for roaming usage but I haven’t left the state of Maharashtra in the last bill cycle.Kindly provide the updated bill removing the wrongly charged amounts.

My sim losted before one week. Then i had swap my sim but sim card not activated then after i swap 5 times swap my airtel sim from airtel store. But problem not solve. When i was swap first time then no network on sim. And same fifth time problem sim not activated. And airtel store employees speak to me convert your number in postpaid then it will working. I am also working in telecom company and i know not any porocess like airtel. Soo tell me how will activate my number [protected]. And i give 120 rupes for sim swaping to airtel office. After that problem not solve.

I migrated from Vodafone prepaid to airtel prepaid. I applied for the mnp on 06/4/18. It has been approved and cleared from Vodafone. My Vodafone network disconnected on 10/4/18 at 9 pm after which my Airtel is expected to be activated immediately .but to the contrary it's already 48 hrs and still my Airtel sim shows NO SERVICE. I contacted airtel customer service online and visited airtel store thrice. None in the store and customer care have a complete idea and they are simply buying time and pacifying that sim would be activated within couple of hours. Unfortunate that I'm facing a very harsh welcome from airtel. I being a govt doctor and It's been a great loss to me and my patients who are miserably failing to contact on my mobile. Kindly look into the issue with priority and at the earliest. My mobile number [protected].

Alternate contact [protected]
Porting id VA498381

My no. Is [protected] nd m a airtel 4g user with 4g support handset mi note 4. I am currently staying at narayangaon tal - junnar dist-pune 410504 nd i can't get continue 4g lte network. It gets disturb time to time nd comes back to 3g nd 3g network doesn't even give slight of data
I request you to pls see through my complain coz it has got me troubled mentally quite alot now. Or else i have to really port my no. To another company coz this is 2/3rd time m complaining abt the same.

On 24 march I was sent a message according to which I will get 10gb/month free data for six months on downloading airtel app but not given by the name Airtel
AJ-ARWINF. No such free data was given on my phone number and such messages do not respond as well after downloading MY AIRTEL APP.
I want to know why I was not given such data allowance if I downloaded the required app as part of the bargain.
I want to know whether the message was fraudulent one and if it was strict action should be taken against such fake offers

On the payment of my airtel postpaid bill, i did not receive any acknowledgement slip, as the employee on the desk said, i will receive an sms confirming the payment. The complaint is about the same as i never received any such sms and further i am being forced to repay that bill again.
Please look into the issue and resolve it asap. Hoping to see the details of my payments with the acknowledgement slip on future payments too.

Thank you.

Kindly resolve this as soon as possible. I am frustrated by using yours internet service.. It is too slow. Even am not able to open google page.. Resolve this otherwise i will take action by consumer act. I had pay 399 rs internet pack. But it is not working. You guys say that this is the fastest network, but in actual it is too much disgusting. Resolve this.. Otherwise i will recommend everyone not to use this airtel network.

Im nisha ghate from malad mumbai im using airtel prepaid from last 1year and now suddenly from 2 days im not able to place a call either receive a call.. Inetwork also had done with unlimited pack of 146rs. Which on the process.. Then too call is not placing... Network is ok and net is also working.. Bt calls are not done.. Plzz help me i need your help..

Airtel man called me and then said they provide sim but they took 1000 rupees from me but their sim was fake. I giving their details. Executive name pooja from connaught place delhi branch mobile number [protected]. They called they will provide post paid sim their executive came to my house charge rupees 1000 and doesn't give me any receipt and their registration failed and am calling they are not responding then they gain called me thinking they can sell me sim

Hello sir/madam,
My name is pradeep kumar, from bangalore. My mobile no. [protected] has convert idea prepaid to airtel postpaid. The number was then converted into postpaid connection but from 10 days not able to access this service and they are charging so much, my activated plan is 399rs but paying above 600rs to 900rs. Airtel service centre is not able to resolve the issue, why its happening.

Thanks,
Pradeep

Waiting or almost six months, constantly following up with airtel customer service get my network issue resolved, all in vain
No body has bothered to visit my place to assess the issue. All i receive is one generic response that they are working on the upgradation.
Six months past and nothing worked, customer services refuses to give a timeline for resolution.
Sent an email to nodal, and they asked me to wait for another week, post one week will complete appleate and launch a consumer redressal

Have vented out my frustration in constant tweets and fb posts
Don’t know what to do.
Airtel customercare is one of the worst in my experience

Airtel has fraudulently activated the whatsmob services on numbers [protected] (Prepaid) and [protected] (Postpaid). Secretly deducting money without my knowledge. This is called cheating. I have requested to stop such stupid services on my phone numbers.

I work in telecom sector, so don't try to fool me by saying teach me i have activated it by my self by mistake.

You are requested to cancel the whatsmob service and not activate again.

I have a bought a new airtel postpaid connection on 6th april 2018 in chennai. At that time i submitted a copy of aadhar card (Which has the address of my native) together with verification done with fingerprinting. They asked me to provide the chennai address where i am staying, i was informed they will come for address verification. On next day i got call regarding address verification. They asked where i am staying i infromed that address. Then they asked when i will be available as i was out of city that day i asked them to come on monday after my office hours if they want to see me in person. But they issued the status as address cannot be traced and my number was blocked. Then i reached the help of customer care for which they told to contact me the nearest airtel showroom. When i visited the showroom they told that i need to purchase new number as i cant get the same number back. Unfortunately i linked all my bank accounts and uan pan, everything to this new number. I cant change the number. I cant receive the bank otp's, currently i was told that the address re verification was initiated and it ll get activated within 24 hrs.

I bought new airtel sim but unable to recharge it incoming calls are coming but due to this recharge problem i am unable to make a call... I tried too many times to make a recharge online by many app but transaction always failed and i am unable to take loan also because i didn't complete 60 days using this sim...
I am unable to talk to customer care..
I also asked other people to make a recharge on my number but it failed
Plz resolve this problem

Hi, i need some urgent help please. My mobile number was deleted without any notice. I’ve been using this number from past 10 years and all of a sudden this number stopped working and airtel customer care as well as airtel store people informed they are not able to find any record of this number and it looks like this number was deleted.
The problem is that i have this number updated in all my bank accounts as well as in all my policies i have enrolled in and to make matters worse i’m not available locally in india to sort out this matter. I have been getting all my one time passwords on this number only and now this number not working has made all my account transactions inaccessible. With this i’m no longer able to make any payments and not even able to transfer funds to any other account.
I am in a very hopeless situation and writing to you for any help you could do from your end.

My mobile number which was deleted is [protected]. My email id is [protected]@gmail.com
Please let me know if any further information is required.
Just to further update i got aadhaar also linked back in oct.

My mobile no. Is [protected].in my main account airtel service automatically deducted rs.35/- towards lifestyle on 8.4.2018 and rs.35/- towards indian safari on 11.4.2018 without my consent. I request you to rectify the same & arrange for the refund amount rs.70/- to my main account. Pl give me a favourable solution and also once again i request you to deduct amount further without my permission.

The problem i’m facing in order to get refund of the unsuccessful transaction done while recharging my airtel dth account no. [protected].
I initiated an online transaction to recharge my airtel dth through yes bank net banking using myairtel app on 12/feb/2018 but the transaction was not successful & my yes bank account was debited with the amount. Then later on that day i again recharged my dth which got successful. The details of the transactions are as follows:-
On 12th feb 2018 i tried to recharge my dth account twice, out of them one got successful & the transaction reference numbers are:-
1. First transaction[protected] – didn’t get any confirmation for this transaction of rs.299 but the amount was deducted from my yes bank account and the same is not refunded yet.
2. Second transaction[protected] –transacted using another bank account, got successful & my dth get recharged by rs.299.
Initially i raised the request with the airtel and got the reply (Reply mail attached) that the recharge has failed & they haven’t received the amount so they cannot refund the same.
Then i raised a complaint with the yes bank and they have given the confirmation (Reply mail attached) that the amount got successfully credited into the merchants account so they cannot refund the same.
As both the parties are denying to refund the amount i kindly request you to intervene in the matter to get the refund as early as possible.
I am also attaching the correspondence done with both the parties for your reference.