Airtel Complaints & Reviews

My name is nitin jain & my airtel mobile number is +91-[protected]
Airtel have charge me rs 50 on 10 april 2016 at 06:00 am for superstore service.
After talk with customer care they told me the service is active by internet & they can't t refund my money as its more than 24hr of service activation so i am not eligible for refund.
I have not used my mobile for any purpose from 1am to 6am, also my mobile internet was not active at that time. Airtel have activate service without my consent.
If airtel does not solve it & refund me i have to transfer my number other other operator using mnp. This is not the first time airtel activate service without my consent its happen before.
Below is the service activation msg i received : super store service has been activated @ rs50.0 for 15day (S). Txn id s[protected], 10apr18 06:00. Service will be renewed after validity expiry. To use, click http://m.hungama.com (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
So look in to this matter.

I have 1gb per day plan, i always keep my phone on airplane mode at night so that my data should remain in the morning, but even this, when i chech my data in the morning, it shows 40 of data is used.
I am tracking it from last 10 days.
Also when sometimes i don't use data all day & start downloading at night 10 pm, it doesn't show tower, if shown, doesn't shows receiving speed.
Airtel is stealing customers data, as customers have already paid in advance so they think where will they, customers have to stick till the plan ends.
Airtel is data stealing company. Fake promises, fake open networks.

My postpaid number is pending for activation for 4 days now after a sim upgrade. Called customer care 10+ times. Visited airtel retail stores 4 time in total. Issue has not been resolved still.

Here is the chronology of events:

[[protected] ] 11:30am - visited airtel store to convert from postpaid to prepaid. Completed the formalities and got a new sim.

[[protected]] 12:30pm - received a call from airtel with an offer to retain me in postpaid. I accepted the offer. I was told the conversion to prepaid will be cancelled.

[[protected]] 1.00pm - i went to the airtel store to upgrade to a 4g sim. The airtel store gave me a new sim.

[[protected]] 3.30pm - my old sim got deactivated. New sim was not activated

[[protected]] 5.30 pm - visited airtel kasturi nagar, bangalore and enquired about the sim not being activated. I was asked to wait for an hour.

[[protected]] 7.30 pm - visited airtel kasturi nagar, bangalore and enquired about the sim not being activated. I was told it will get activated before midnight.

[[protected]] 10.00am - called airtel customer care from a different number and enquired about activation. The floor supervisor promised resolution within 24 hours.

[[protected]] 3.30pm - took a new airtel prepaid connection as i started suspecting that the issue may not get resolved anytime soon.

[[protected]] 10.00am - sim still not activated. Called airtel customer care and enquired about activation. Was promised that it has been escalated with highest priority and should get resolved by 10.00pm.

[[protected]] 10.30pm - sim still not activated. Called airtel customer care and enquired about activation. The floor manager promised resolution at the earliest.

[[protected]] 11.30pm - sim still not activated. Visited airtel stores kasturi nagar and enquired about activation. The customer care executive spoke with someone and promised resolution within 2 hours. Took his mobile number to enquire incase the resolution doesnt happen.

[10-04=2018] 2.00pm - sim still not activated. Called up the customer care executive. He promised to call me back in 15 minutes.

[[protected]] 3.00pm - since there was no callback from the executive, called him again. He promised resolution within 30 minutes.

[[protected]] 4.30pm - sim still not activated. Called the customer care executive. He disconnected my called. Called him around 5 to 6 times every 5 minutes. After being fed up, he picked the call and said he cannot do anything about it and that i have to wait for some more time.

[[protected]] 6.30pm - lost hope that the kasturi nagar branch executive would resolve the problem. Visited airtel koramangala stores. The customer care executive gave me a new sim and promised that it will get activated within 2 to 4 hours.

[[protected]] 10.30pm - sim still not activated. Called up customer care and the same old answer that it will get resolved within a day.

[[protected]] 5.15am - called up customer care. Since the servers were down, the status cannot be checked was the answer from the executive.

Fingers crossed.

This is regarding my number: [protected] which i have migrated from postpaid to prepaid.
I am trying to dial.59059. It is not getting connected and therefore i am not able to activate my sim..
I request you to connect me on my other contact number and resolve this asap..

Note: you can call me anytime...
I am available..
Contact: [protected] incase need information
Number to activate: [protected]

Rs 25 deducted from my airtel mobile number [protected] when i was sleeping even i didn't touch the phone when call customers service they told me some kind of valu added service has been activated on my mobile.. I demand for the refund as i didn't activate any kind of value added service. They told me sorry refund couldn't possible.. Now what can i do???

Today i received a sms from airtel stating that lifestyle service has been activated on my mobile and money was deducted from talktime. This was done without my consent. I. E. Without my request or my acceptance. This is not expected from a international company like airtel. Taking a talktime without consent or without acceptance is like a pocketmar.
I want my deducted talktime to be returned at earliest.

Vas/cinemasti activated on my number [protected] at night 1.55am, without my consent/ permission, and deducted rs. 99.00 from my balance rs.206.00. I am surprised to know that airtel is cheating their customers in this way. I had never asked to activate any vas on my number. As soon as i came to know the activation, i have unsubscribed from your cinemasti service. I request you to revert my amount which you have deducted from my balance without my permission/consent. Otherwise i will be forced to take legal action against airtel, not only for unauthorised deduction but also wasting my time and giving me mental torture.

Connection [protected] is postpaid connection. As per policy this should get surplus data forwarded to next cycle. I have 100gb of surplus data. Still i have been wrongly charged 500 rs. On registering complain with airtel customer care. I have been asked to pay total payment, also i have informed this will get adjusted in next billing cycle. But after 2 billing cycle it has not yet adjusted. Below are transactions details: 05-dec-2017 to 04-jan-2018 899.38 rs (500 rs been charged extra) 05-jan-2018 to 04-feb-2018 1, 613.09 rs (714.42 current + 899.38 previous [no adjustment made]) 05-feb-2018 to 13-feb-2018 1, 001.78 rs (905 rs as partial payment done as per instruction) i have been entitled to pay only 411.69 rs. Additional note # as per customer care this is known technical issue. But this is going on for past several months. I request to take strong action against such fraudulent cases.

Dear sir
Mobile number [protected] on 7 April mobile number portability to airtel from Vodafone mnp done successfully but the sim not taking FRC or recharge from retailer or through online mode talked to customer care but of no help please help.etried numerous times from airtel retailer but no recharge of any kind succeed neither any FRC.
Please help Nikhil

Airtel coordinator called me up from [protected] and used filthy language when i told them not to call randomly as my number is registered on do not disturb. She used all they filth language and misbehaved with me and all the hindi gali to me which is not acceptable. Please take some action or i will complain to police.

Rajeev kumar
[protected]
Journalist

Hi responsible team

Hi had raise this complaint regards the prabhadevi branch

There is no customer enteracation

7 staffs available in branch

No one attending all 7 are laugghing at the customer here customer comes after getting a huge issue with the operator but no one her to take ownership

All are just talking about themselves only no responsibility in the branch

Chatting on vedio call with family

Kindly look into it as an guest i am writing no one must suffer

Received a call for porting the postpaid sim, gave me 300 monthly rental plan, with 40gb of data... I was a vodaphone user. I happily ported the sim but didnt knew i am being chected...

Sim activated on 03/12/2018. First bill cycle is from 03/12/2018 to 03/17/2018. Now guess how much... Its 208 only. Just for 6 days. Its doesnt stop here, irony being...

On checking the plan i was offered from 355 (When i was a vodaphone user) to 300 as per the lady who spoke to me.
I was in utter shock to see that it wasn't even 400, but 499/m...
#airtel #airtelfraud.

I already have lodged a consumer complaint in bangalore consumer court.
Also posted on twitter.
https://twitter.com/hashtag/airtelFraud?src=hash

Regards
Burhan

Today, i visited at your airtel outlet at south extension part_1, i went for ask some information about my broadband number ([protected]) and also asked about my pending bill info, everyone was there but noone is intrested to listen to me as well as they misbehaved with me infront all of people. They was not coperative nd didnot provide me any hardcopy of my bill. They didnot resolve my problem. If they will not provide me any information then how i will b able to pay. Even they can resolve that time it was not a big deal. Even they told me to (Bring your ceo of your company). It was my bad expirience with your service very disappointed.

Calls disconnecting automatically from past 10 days, 5 times contacted customer care but there is no resolution. Even Team Leader also not resolved the issue. Always saying that some work is going on at this location. I really don't know how many days they will work. Its not only with one mobile its happening for all around me. Please take proper action.

I am and my family is using more than 7 connections of airtel and broad band connection from last 18 years and regular making all due payments.
I have seen some entries always showing charges for the call made, which has not been made by us.
To quote, the bill of my family plan no [protected] which is due on 24.04.2018 has one entry of rs. 36/- being the charges of a call made to nz/australia on 19.03.18 at 17.06 and duration is 2.33 min.

I would like to say 1. I never make international calls
2. This call is not on log book/details of calls on my
Mobile
3. Call at this time mean call made at mid night there
I object to this call charges and my first request is waiver well before due date otherwise i shall be forced to take step which would appropriate.

I have cleared two months postpaid bills due to my mobile no.[protected] directly to airtel outlet at chrompet when i switched over from postpaid to prepaid. However the due amount was again recoverd from
My hdfc credit card through which i regularly made payment to airtel postpaid. When i enquired customer service they furnished the ref:bo1945 inwhich the payment made to airtel. Please refund the excess payment made as double for the same period.

Oflate i have been receiving sms about vas activation without my consent.

That too these are weekly vas. On 10th april 1pm, i received a sms about vas activation while the phone was in sleep mode.

Fortunately i was there to notice the sms popping all of a sudden.

This has happened thrice in the last two days. Prior issues was with my family members no. Today it was mine

I have made prepaid recharge as on 22.3.2018 @199 and suddenly 2-5 days before my outgoing call stopped. I have called 121 customer care and was told that you have lost your minimum balance amount. I dont know what is this??? I was unable to call so was told by cc to add min amount and you will get the validity and call on. Also try to switch off the phone and then switch on, i did that also. Nothing was changed and i was unable to made the calls once again. I have recharged prepaid with rs 349/- as on 09.4.2018 and as on 10.4.2018 the outgoing stopped with the voice message no sufficient amount available for the account.

Hope the situation is well understood. Hope you will take immediate steps with immediate effect to arrange to allow my outgoing call on and the benefit of rs 199 plan and rs 349 plan accordingly without any further delays.

I traveled to usa on 08/03/2018. We asked the airtel office contonment trichy branch for roaming pack and they suggested us to put 3, 999inr and they said it includes certain minutes of outgoing, free incoming and 1gb data daily free. But nothing worked in usa. I restarted my phone several times as theya sked me to do so. Even now when i go and ask for refund they dont take responsibility. I need refund and proper answer for this issue.

My name is Dildar Khan.my age57 year Ian go to Delly airtel sirvice center but not response me. I am a resident of Bhopal. My phone was lost 10 days ago, due to which the second SIM of Airtel has to be removed. I have been in the SIM for 5 days. SIM has not started yet I am very upset Please help me is my SIM number [protected]