Airtel Complaints & Reviews

I did a recharge of rs. 509 first on[protected]. Due to network error the transaction was not completed and i did nit get any message. So after waiting for 2 hours i did a second recharge of rs. 509 and this time it was successful. Unfortunately after 3 hrs i got the successful recharge message of the first transaction!! It was a double recharge. Please kindly make a refund of the first transaction. It has been more than 14 days since the complaint was made but no action taken

Airtel is cheater company.

they sends fake offers about recharge and channel pacakges.

after recharge will be done, they will not provide same offer and same channel packages.

i am user or airtel digital TV ( consumer id : 3oo3664930)

they given me offer via sms that if i recharge with Rs 1499 (for 6 months) then i will get 6 months free.

but after i recharged with same amount i did not get any offer.
in addition they removed many existing channels from my package.

i called customer care but they did not respond .
airtel complaint reference number 73544074
airtel email reference [protected]
[protected]@airtel.in email reference no. is [protected]
consumer forum docket number 698226

I have purchased a New Airtel 4G Wifi Hot Spot along with post paid Airtel Data SIM No.[protected] against 6 months advanced Rental paid for Rs.3, 600.00 as on 09.04.18 and got the Receipt also.

Totally I am not able to use the above purchased Airtel 4G Hot Spot due to very low Data Signal Strength in my House during the date of Purchase on 09.04.18 onwards to till the date.I have complained the Airtel Customer Care, Chennai, Tamil Nadu vide Complaint Number 84652300 dated 10.04.18.

But There is no use against my requested the above complained because till the date neither any Technical Team of Airtel are not visited to our House and nor improved the Signal Strength and also not practically realized my problems of purchased Airtel 4G Hot Spot against no and Low signal strength.

The above Airtel 4G Wifi Hot Spot along with SIM I have purchased from the Airtel's Own Show Room, NGO Colony, Adambakkam, Chennai 600 088, Tamil Nadu, they are also totally not taken care of my several calls simply rejecting or refusing the attend the calls-Ref: Show Room Mobile Number : [protected]. I am not able to frequently visit the above Airtel Show Room because I am working as a Finance Manager in the reputed Private Limited Company due to lack of times.

Finally I have requested to refund the money against advance rental paid (from 09.04.18 to 08.10.18) for Rs.3, 600.00 after deducting the fees of one week utilization whatever may be. But I have received the email communication from Airtel Customer Care, Chennai, Tamil Nadu has stated that not possible to refund the amount because I have paid for the Advance Rental Plan. This is really hurt my mind and annoying my self how they are saying like this without giving proper service or How to myself digest the paid amount of Rs.3, 600.00 against without using their Airtel 4G Wifi Hot Spot.

I have already decided to claim the amount through legally or using the help of TRAI. So I am requesting you kindly arrange to get the refund amount of advance amount paid to Airtel, Chennai, Tamil Nadu or kindly arrange to improve the Signal Strength to continue use the 4G Airtel Wifi Hot Spot without any loss of Signal Data in my house please.

Finally I have requested the Airtel Customer Care, Chennai, Tamil Nadu to refund my advance payment of Rs.3, 600.00 after deducting the current 15 days whatver may be. But I have got email communication from Airtel Customer Care, Chennai stated that not able to refund the amount because your Plan is Advance Rental Plan. So this communication very much hurt my mind and myself is annoying against the such communication how to I can digest my self without using their service after paid the Rs.3, 600.00.

I am requesting you kindly arrange to get the refund of my advance paid amount of Rs.3, 600.00 (through the helfp of TRAI) from the Airtel, Chennai, Tamilnadu or immeditely to improve the Signal Strength to use the Data without signal loss in my house .
Thanks and Regards,
Sreenivasan.
Cell : [protected].
[protected].

Dear team today i visited kadugodi airtel store for updating my aadhar card to my mobile number ([protected]) .actually this number is belongs to my brother (samir kumar parida) he is out of state .last year this sim deactived so i visit to same store and spoke to representer he given me new sim card and took old one aslo i submitted my document like aadhara card, driving licence but its not updated and the sim is with my brothers name
that way today i went there but representer told me its unable to updater your aadhar card this mobile number .
so please help me and resolve the issue

Well I m a resident of Kolkata, West Bengal, I ported into Airtel just because Tata DoCoMo does not have 3G or 4G services almost 2-3 years back. I had been using Airtel since 2016 & eventually had been complaining since last 14 months about the rediculous coverage Airtel has at different places of Kolkata.

So far the Fastest Network as the Global leader Okhla has certified it's nothing but rubbish I presume or rather Airtel must have paid something to Okhla for this certification. Since the Data rollover started in Airtel my Data balance last month was 293 GB on just a single number. Calls usually drops on Airtel so you can never be sure of a smooth communication. So far Network signal is concerned across Kolkata wherever you go you can only see 1 Bar at the Network signal. Only few places of Kolkata Airtel does have wonderful Services. What more to say just this month I ported out of Airtel & currently using Vodafone & I find much better coverage at least in Kolkata. Anyways I would seriously recommend Airtel absolutely is not a Network for Kolkata.

I have been experiencing worst network experience with airtel for more than 2 months. Started from on call complaints i moved to e-mail complaints. After dropping my first complaint over e-mail a new problem started which was getting 2-3 calls every day from their executives. Tooo much irritating. Now i scare of dropping any more mails to them the first reason why i scare is they can't resolve my concern and the second is they will irritate me with so many calls. I have requested them to at least visit the location. Airtel should not advertise this much when they are not able to provide that much strong network experience to its customers.

I bought airtel number [protected] data sim last year but now for the last 3 to 4 months i am not using this.
But everytime a bill of about 1500 is generated and customer care people are calling and forcing me to pay the bill even when i have not used it.

In the month of January also i was forced to pay around 800 rupees saying that after this we will deactivate your sim and no more bills will be made.But nothing of that sort happened and again now a bill of 1500 rupees is made.

I will not pay any amount now further.

Stop your customer care from calling and troubling me.
You cab deactivate this sim.

Sir, I forget my mpin and also registered name which was filled by someone else, I am ready to submit necessary details if asked like aadhar card, email id .also i have done kyc from same number .as i have money left in my account, i was unable to use it .so, plz help me to resolve this issue .hope for the best

Sir,
On[protected] at about 9 pm i was trying to re charge my dth air tel connection for rs 2994/. Through hdfc credit card. I find this air tel payment bill desk. After registering my mail and mob. No. Prompted with credit card details and i entered. Asked one time password that too given. So my credit card debited the amount and send me the message"rs 2994.00 was spent on it hdfc bank credit card ending 3946 on[protected]:21:54:30at airtel pymt - billdesk. Till now there is no confirmation by air tel bill desk nor from airtel dth service. Pl. Help me to get back my payment.

I have paid the broadband advance 3 month installation pack but till today the connection has not been installed. My receipt number is 3316585 and txn id is[protected] of rs 2475 for advance 3 month rental of pack of rs 699. I have been an airtel loyalist but never expected this kind of a response. Please install the connection as soon as possible or refund my money asap.

Hi airtel,
the world's poor service nowadays,
i am suffering from very poor network since last one month and so that i contact airtel customer care but there is also a issue that the IVR syatem is designed like a labyrinth, becoz i waited 10 -20 minuts for connecting my call to csa and also the problem is that when i press any number. of my choice after play the menu so that the IVR dosent proceed for the same and playing continues for further information...
now i m going to switch my number from airtel to any other best operators, if possible please try to improve your services.

I opted for airtel with the hope that they will provide the fastest internet as advertised by them but really disappointed it is too slow. Plzz look into the problem else i have to port it to some other network which could provide better speed... If i would have known that the internet condition is too bad i would have opted have some other network not airtel... Too bad.

Myself Mahesh i have bought a airtel dth prepaid connection id [protected]-001. On subsequent recharges they have charged rs.15 calling it as idle maintenance fee. They claim this charge is idle maintenance fee for customer charge after due date. Though i have paid for the set up box, installation and dish, i am not sure what kind of idle maintenance they are doing on my set up box. These charges are not explained to me before selling me this product. I have my every right to recharge my account whenever i want as this is a prepaid account. Why should i pay maintenance charge without any maintenance work. even though i called the customer care they said they will refund but still its not reflecting in my account this airtel is openly looting the people money.they have deducted 4-5 monts i want all the ideal maintain free refunded to my account. I have checked other dth connection they are not charging any money for late recharges. Airtel stop cheating us always kindly take necessary actions to avoid such a fraudulent action from airtel. Hoping for better solution.

Hi
I am using airtel prepaid number [protected]. Since last 1 week, airtel deducting rs.75 for smartskids package, again rs75 for schoolzone... For somany other packages... Which i was not activated.
Airtel activating automatically and deducting rs75 multiple times. Whenever my balance is over rs75.. They are deducting. Contacting customer care now a days very difficult.. They have some many options so that you cannot reach them to talk. Since last 1 week i have lost more than rs.400 rupees with this automatic activation. Even after deactiving any service, they are again deducting rs.75 with some other name.

Kindly help to revert the amount.

Dear sir,

My prepaid airtel no is [protected].

My no is disconnected by last week. I am not getting any incoming and outgoing calls. I am not getting tower also. Kindly resolve the issue. Last week also i send complaint. But you are not resolve the issue.

I am in tamilnadu. Please rectify the issue. I am not getting any phone calls in my number.

Dear sir,

This is to inform you that i have one airtel sim bearing the number - [protected], which i have lost & when i went to airtel store in bareilly they told me that they will not issue me fresh sim with the same number as my aadhar is not linked with my number, ratther i can get the same number in postpaid segment.

Sir, as we all know that linking of aadhar with mobile number is not mandatory as per honourable supreme court of india then how the company can harrass me by not issuing me the same number in prepaid segment & force me to convert my sim into prepaid cim [protected]

Dear Sir,

This is to inform you that I have one airtel sim bearing the number - [protected], which i have lost & when I went to Airtel store in bareilly they told me that they will not issue me fresh sim with the same number as my aadhar is not linked with my number, ratther i can get the same number in postpaid segment.

Sir, as we all know that linking of aadhar with mobile number is not mandatory as per honourable Supreme Court of India then how the company can harrass me by not issuing me the same number in prepaid segment & force me to convert my sim into postpaid.

I request your goodself to kindly intervene in the matter and redress my grievance at the earliest so that I need not go to T.R.A.I. for redressal of my grievance.

For any clarification do feel free to contact the undersigned.

Thanking you in anticipation.

With Best Regards,

Mohd Haseeb
[protected]@rediffmail.com
Cell: [protected]

It's about more than a year i complaint about network coverage, but yet the problem is not been resolved, don't know why. On advertisements you are telling that leh and other rural ares your network is super duper fast, but in delhi the metro city your network fails to reach customer end..
I am connected with airtel more then 10years but this is the way you are treating with your prime customers..

How can you do this to your users, activating a service and you think you can get away with that and to add to that no direct way to contact the customer care. I want my money back, deactivate the whatsmob service immediately and i don’t want any unauthorised service to be activated by itself, if you want me to keep using your network. Txn id [n[protected]] 24apr18 02:50 (I was sleeping then).

Am facing network related issue. Reference number is 84825570. My contact number is [protected].

For that am going explain to costumer care executive on dated 21/04/2018. My expectation are as per the below.

1. 21/04/2018 as per the dated i am trying to call costumer care. But the call got force fully disconnected.

Why its happen.in case of feature to whom i need to contact. Because i am unable to contact.

2. And the same day 3rd time i contacted floor supervisor. As he promised i will arrange from manger. But i did not get any call.

Why?

3. For the same network issue your network people is asking some more day to resolve. Am losing my business. Am getting loss more the one lack per day.

Who will fill my loss? Because while taking your services your people promised as we will provide good services ¿. Did you mean by its a good service.

4. Yesterday your floor supervisor promised me as we will investigate why the call got disconnected. We will let you as investigation report through mail.

Why am not got any mail for the same.


5. Today i called executive and told, he is informing me as the network related is got resolve for that it will take time.

So need port code to use other network. But as he informed porting request not available up to 3 months.