Airtel Complaints & Reviews

Its regarding one of the worst experiences i had with one of the reputed company Airtel who is best known for their services till date as i have been using their mobile services for past 7 years.

I had visited Airtel Showroom in Sarjapur road second time today ( 23 April ) for converting my postpaid connection to Pre paid connection after they asked me to come 2-3 days after billing cycle when i visited them 2 weeks back.

They asked me to stick to postpaid with alternate options even though i said clearly that i don't want any other options which was the start of the bad thing.

Next is even bigger. I gave the photo copy of my Aadhaar copy as address and ID proof which has been declined stating the photo is not clear ( That was the best photo copy i can get ). Initially the customer care person said that it will be rejected if he process it with that copy. Though i said i am ok with that, then he changed his statement that he has to pay Rs.50000 as fine if the form is rejected ( which made no sense to me).

Also when i inquired about online verification of Aadhaar which would give clear image of mine, he said its not possible. So i am not very sure what you will do when i link my Aadhaar with my mobile number.

I had to come back with lot of frustration and look to port my connection to a better service provider. But wanted to give this feedback to your team to take some necessary action.

My airtel prepaid mobile number got activated with the following unwanted services over the last 20 days:

Ayurvedha - rs. 49 on 5-apr-2018

Connecttheclock - rs.75 on 14-apr-2018

Miniplex - rs.35 on 23-apr-2018

I've not requested/registered for any of the above things. Totally, i lost rs.159 over the last 18 days. Please do the needful and credit the money back to my account.

Also, please make sure that this does not happen any further in future.

Expecting a reply and a faster action.

Sir,
Humbly and respectfully, it is to request that I have been enjoying the esteemed Airtel prepaid connection services via no.[protected] since 2004 but the same has been deactivated without any notice. On contactin your good office at Hoshiarpur, I have given to understand that there is a problem with SIM and is required to be issued fresh. Therefore, on some payment, a new SIM has been issued but to my dismay, despite of best efforts by your Hoshiarpur office the SIM and number[protected] could not be made functional and activated till this date even after more than a fortnight period elapsed.

You are requested to be kind enough to solve my problem and oblige since I want to retain this number and your best services, please.
Kind regards
Ravinder Kumar Gulati.

I am using my number in 176108 location from past 10 years but now if someone call me they hear number switch off and I recieve message after couple of hours I had call from this number.past two months I have complaints so many time. Advised to change sim and mobile phone but problem same most of the time customer care disconnect call or no issue complaint number.its very disappointing on your every call or msg it tells fastest network of India don’t make people fool if in even two months you can not provide network for calling how can people get good service. Also customer service very bad of Airtel. Hope you will resolve my problem if not I will change to another company and put all details on social sites about ur bad service and all the complaints which I registered after too much trouble.

Hello sir/madam
I am airtel dish tv user...my id no is [protected]...I take package of my dish tv for 1 month with xtra 2 channels..ur company call me more time and says ''sir, activate channels in free of cost..not any charges u pay to airtel company''..but I says no m not intrested in ur scheme but they are force me and activate the channels''..then I check my balanc of my dish..my account balance was low and 7 days minus in my account...
Then I call to airtel customer care but there are not responce of my answer..

sir/madam, I request to u give me refund of my balance immidiatly...otherwise i will change my set up box company and I will take action on ur company...

This is regarding several communication i had with Airtel representatives relating to the undue charges levied on my mobile number for International Roaming.

RECHARGE DETAILS :

MOBILE# : [protected]
DATE : 11-Apr-18
TRANSACTION REFERENCE :[protected]
RECHARGE AMOUNT : Rs. 3, 997
RECHARGE FROM : Credit Card

I have requested for activation of international Calling and SMS facility with the above said recharge, Though I got the message saying the transaction was successful, but the no activation was done. and I was surprised how can it happen.

11-Apr : CUVLT[protected]
12-Apr : CEXCL[protected] ( Cusctomer Care Representative : Chandru)
13-Apr : COGCL[protected] ( Cusctomer Care Representative : Koushik)
16-Apr : CEXCL[protected] ( Cusctomer Care Representative : Pushpalatha S)
18-Apr : CEXCL[protected] ( Cusctomer Care Representative : Ramya)
19-Apr : CEXCL[protected] (Cusctomer Care Representative : Harshitha)
23-Apr : CEXCL[protected] (Guruprasad (Floor Manager, Bannerghatta))

Customer care executive checked the records and confirmed that the repayment to my credit will happen in 24 hrs.
And they promised that the compliant will be forwarded to the concerned department and they will call me within 24-48 hrs and resolve this. I waited for their call, unfortunately it never came. Then I start calling again at various dates to get my payment back.

MY QUESTIONS TO AIRTEL:

1. WHEN AIRTEL CONFIRMS THAT INTERNATIONAL RECHARGE WAS NOT ACTIVATED, THEN HOW THIS MY CHARGES CAN BE LEIVED? .. I NEED MY MONEY BACK ASAP.

One of your associate kiran, has taken documents to convert my vodafone prepaid no.[protected] to airtel post paid. He has taken 150 rupees for porting a airtel prepaid sim but i ask the associated he was telling airtel prepaid after activating the sim it was post paid, i contacted nearest airtel showroom after 3 months no changes and no porting sim card and he was told you ask another airtel showroom and make complaint to us. Please help me airtel post paid to prepaid at the earliest

Ragards

Pramod h d
[protected]

Extremely Pathetic service!!
I have been using Airtel simcard since last 10years. Suddenly a month before my SIM card stops working.
First I called the customer service, they said my SIM might have been damaged I need to go to a store to replace it.
I went to a Pune Airtel store, @kalyaninagar and requested for help, after sometime they said that the sim card is of Mumbai so they cannot help, I will have to travel to Mumbai to get a new Simcard(since it does not come under Maharashtra circle) after submitting the documents.
I travelled from Pune to Mumbai to just activate my Simcard. When I reached the Kalyan airtel store, they are telling me the number is not a Mumbai circle number, they won't be able to help!!
I call back again to 121 for help, they say they can't do anything because they have view to nothing.when I told them to register the complaint of Simcard not working and give me the complaint number to file the FIR, they say we do not register complaints online. Their senior manager - Ankit G declined to register any complaint.

I am going to file an F.I.R against you guys, You just deactivate your service for a command man and there is no one in artel fraternity to help!!

Shame on you AIRTEL!

Resolution Demanded: An apology letter from company official, Get service/product replaced or fixed for free, Get damages for financial loss and mental agony

I am from Khalari, pin no. 829205
Monthly recharge in prepaid is just waste we do not get any internet speed here .we are government employee we always required internet for report and other office work but here AIRTEL internet is worst in condition we are facing much problem because of internet.
DUNIYA KA FASTEST INTERNET AIRTEL is ZERO here maximum number o[censored]ser here are AIRTEL user but because of internet speed maximum number o[censored]ser are diverting to other network.
No complaints are solved through AIRTEL customer care.
We are having lots of problem due to internet I am going to quit AIRTEL and friends and office colleague too but for betterment for others please solve the problem so that all can get good internet speed while aur hon'l PM Narendra Modi's dream to make digital India.

My airtel [bihar] number is [protected], i have recharged rs.100/- last time. But my balance has been deducted without any calls being made. I think airtel wrongly deducted my balance as it had happened last time also and they refunded back the same when i complained them. So kindly check & recharge back my balance. I have not used balance for anything else. So please check if balance is deducted for any other service mistakely activated and deactive those services.

Today i made recharge of 299 and payment done successfully on airtel app. But error code 6 is showing in the tv screen. I called customer care but there is no option to select error code 6.
It is much irritating for me.
I put a mail to airtel but there is no response for that too.
I want to ask the company if payment has been made by me on time than why the services has not been rendered. Other than this i received a message from the company about my plan has been changed but i didnt opted for changing the plan.
Kindly resolve my complaint asap

My name is babita chhabra. My airtel sim does not support the calling feature as soon as i started using 458 plan. As i try to call someone call ended appears and even when someone try to calls me my no. Gets a busy tone always. I have already talked about the same issue to customer executives twice but my problem still persists. I am able to use net and messages properly. There is no problem with them. Only problem is in calling.

Dear sir
my Ac. no. [protected] and IFSC code IRP0000001 account type saving

in this account no. all transaction are block only one error showing Account Freeze
kindly check at your end why is this showing freeze . please revert immidiatly my work is hampered due to this activity

Regards
Shreebhagwat
[protected]

Hi consumer complaints,

I had a recharge of 448 rupees from airtel payment bank application yesterday as they claim to cashback of 100 rupees if i update the application but then i have not yet received the cash back even i updated the application, consumer complaints kindly resolve this issue.

Your sincerely,
Syed farhan ahamad
+[protected]

I received a message that i have been charged rs 20 for masti pack which i haven't opted. I don't know how i got it and i am unable to deactivate the same. I saw many complaints regarding this. And this is not the way company can charge their users without their consent. Kindly deactivate it and return the mentioned amount. My mobile number is [[protected]].
Thanks
Johnson

My airtel connection was not in use for couple of years since i was not in bangalore.
I shifted back to bangalore and applied for reinstallation on the same address.
Installation guy fixed the antenna and took 400 rupees (Including remote) and informed me to
Recharge (Which i did for 375 rs) to get back the connection and vanished. I came to know the issue hereafter.
My connection seems disconnected and airtel customer care is facing issues reactivating the same. No one from airtel is understanding the simple problem of reactivation instead they are putting
On each other shoulders. Tech support people are giving me different number to contact whenever i call them. And from today onwards they started to drop my call intentionally. I definitely not going
To ignore this unprofessionalism and keep raising complaints until i find some resolution or get my
Money refund. Accnt no: [protected]

The day since i got a new connection i am no getting 4g signals and the product I purchased was a 4g sim to be used with airtel hotspot. the number is [protected]. The next day i registerred a complaint 84606000 which was put on hold after investigation and the company is silent about the issue. I want justice on thid matter as to why the company is charging me with rentals despite having no service or improper service and why don't they ask me to terminate the connection. This is a fraud because my money is looted

Please provide info of my order sim by [protected] about 4day ago i order a sim for the purpose o[censored]pgrading the sim to 4g because my pack is 4g but my sim is 3g i not enjoy airtel 4g in my area their is no airtel store near me. Please give me a blank 4g sim it is very important for men please give me in minimum days after this i can also enjoy airtel 4g.

मेरा नाम अजीत कुमार सिंह S/O श्याम जी सिंह ग्राम गुलौरी पो0 बहुआर थाना जमालपुर चुनार मीरजापुर उ0 प्र0 है | मै एयरटेल का लगभग दो साल से युजर हू लेकिन विगत एक वर्ष से एयरटेल की नेटवर्क कनेक्टिवीटी/कॉल ड्रोप/कॉल कनेक्ट/डाटा 2जी, 3जी, 4जी में प्राब्लम चल रही है और ये एक साल से सुधार करने की कोशिश कर रहे है एसा इनके कस्टमर केयर का कहना है लेकिन अभी तक सुधरा नही है | मैंने एक साल से इस विषय मे कई बार कस्टमर केयर पर फोन किया पर जिसकी कुछ रिकार्डिंग मेरे पास उपलब्ध है पर कोई कार्यवाही नही हुई | इनके कस्टमर केयर मुझे कस्टमर आउटलेट पर शिकायत दर्ज करने के लिए कहते है पर मेरे क्षेत्र में कोई भी आउटलेट नही है और इनके कस्टमर केयर प्रतिनिधी मुझे सिम कार्ड बदलने तक कह चुके है | मै एक जन सुविधा केंद्र चलाता हु जो एयरटेल के कारण मै अपने 70 फिसदी कस्टमर खो चुका हु काल ड्राप/काल और डाटा कनेक्टिविटी के कारण | इनके कारण मेरा मेंटल बिहेवियर काफी हद तक बिगड चुका है | मेरा एरिया पिन 231302 है | मेरे आस पास मे लगभग 1 या 1.5 किलोमीटर पर इनका टावर है जो मेरे घर या मेरे सेंटर से दुरी पर स्थित है जो 4जी अपग्रेड है जिसपर हमेशा नेट्वर्क लोड बना रहता फिर भी ये उनका सुधार करने मे नाकाम रहे है और मै इनसे तंग आ चुका हू और मै इन पर मेंटल ह्रास्मेंट का केश करना चाहता हू जिसमे आप मेरी मदद करे

I did my prepaid mobile recharge on paytm but they recharged it as postpaid. They gave me the below details.

1) operator reference number: [protected]
2) mobile number: [protected]
3) date and time of transaction: 23-mar-2018

Note: 4 months back i shifted to prepaid from postpaid by paying all the dues.
I checked with both airtel and paytm customer care but there is no proper response from them. Kindly do some needful help to me.

Thanks in advance!