Airtel Complaints & Reviews

It's been more than 20 days since i got a duplicate sim in replacement of my old sim which was lost.
Since then, i have not got any network connection in my sim. Both the airtel customer support and official stores are unable to solve it. They say that sim is already activated from our side.
I have been missing many important tasks and details because of this issue.
It's disappointing to have such unfaithful service provider in india.

What a way to loot your customers, after jio took your market, you started being a pain in wrong place, looting your customers.

I was good with vodaphone, i am going to regret this my life time, that i ported my no. From vodaphone to airtel

I was offered 300/m pack, as i was using 355/m by vodaphone.
On porting, got to know it was a series of lies, a deception, from 300 to 499/m.

I manually changed the plan from 499 to 399.

But they charged me 208 for 6 days only.

On knowing, their representative (Who was like half drunk) said that you have been sending international sms
I replied yes:- to your mother.

He said that its imessages in your iphone, trying to contact to server, though it should happen through internet, but he said no.

Now irony being, i messages are off in my mobile, why on the earth would anyone send sms's in todays era.

Now i had to pay the bill, as my no. Is linked to everything i do.

Now i received another bill for complete month,
Guess what, monthly rental plan 399/m, and the bill is 1278.47.

And again when i checked the bill, they have charged me 648 for international sms's.
I have sent an international sms, i would want to know whom.

You are blood suckers. I am going to be a pain in wrong place for you.

I never activated services of game arena yet time to time money is being snatched from my number.
This has happened thrice.
Today rs 49 and rs 35 got deducted from my number. I want the pack to be deactivated and my money to return back.

This is an earnest request from my side to you all to credit my account with the money that has been deducted from my account.
[protected]

Worst company ever. Ive been with airtel for over 10 yrs and they are mocking people? Activated servixes without me even knowing i didnt even apply and tgey activated whaysmob service on my number with txn id n[protected], 22apr18 10:57. Service will be renewed after validity expiry. The hell. And when i call customer service they just keep on stupid loop no direct method to call?
I want my money back also remove tge service

There are two different number who is used by your officer to call to me and abused me. The number is as [protected]and[protected]. This show that how airtel is well-known reputed company. These type of attitude by your customers service provider is really very bed towards people. This may harm the airtel company. You have to takes straight /strong action towards these spoil customer excitutive

Sir/madam,

I have recently porting done from vodafone to airtel. After successfully porting to airtel, i have recharge done with rs 399 pack which clearly showing in airtel money app is unlimited local/std for 84days. Today morning i. E after 3days it was showing offer expires today. After contacting in airtel money app through chatting these people are not aware of even this pack. How it is showing best offers for you in airtel money app after recharge it is showing different period and different pack.

Kindly ensure that pack will be continue for 84 days.

I have raised a complaint with airtel for my dth - [protected] on 17th april 2018 because there was no connection since 17th evening after a wind storm.
An engineer named keshav came on 18th late afternoon and he said he has fixed it. If there's an issue again he asked to call him back and he will re-install it for rs. 250. It seems he was an installation and engineer and airtel sent him for repair. His number is - [protected].

Then back in two days, the problem came back and we are facing disturbance in the signal. I raised a complaint yesterday again with airtel that is on 21/04/2018 and requested them to send a person asap because we are fed of the troubles and could not for two days for the problem to be solved. The complaint number is[protected]. I was provided with a number - [protected]. I called up today and no one picked it up, neither did anyone visit. I called airtel again today and the customer service rep told me that the engineer was supposed to visit by 3 pm today, but obviously, no one did. When i spoke to the senior sarvesh, he says he cannot promise if anyone will be sent tomorrow morning and i have no choice but to wait until the 2nd half on monday!

Absolutely atrocious service by airtel dth and i am troubled to the core. I am spending a considerable time every day to speak to these guys for nothing. I am requesting an action at the earliest.in case, of no action, i will definitely disconnect the connection, but i will make sure that get compensated for the harassment by airtel.

I have already registered my complaint for limited internet access on my prepaid 4g connection and followed the instructions given by the service executive to get proper coverage and internet access but still facing the same issue from past 10 days. I have airtel 4g with data plan of rs 399. Kindly resolve the issue as soon as possible. Access to internet very much required.

Hello,

It looks like that airtel has chosen
Me to be a lucky customer of not providing the services properly. I have written 5 emails within a week for the same internet issue. I am not able to use internet for a very long time. J have written emails to almost all the departments but noone has reverted till date. Can anybody sitting there explain me why am i not able to use internet? And how long does it take to fix an issue? It's torturous.

Regards
Vachespati vashisth

I never activated services of game arena yet time to time money is being snatched from my number.
This is a shameful act from such a big name. This has happened thrice.
Today rs 35 got deducted from my number. I want the pack to be deactivated and my money to return back.
Its my kindness that i am not asking for all the past debits that had taken place from my number.
I want u all to take a serious look over it as a company's name is remembered by the services it provides and if this is the kind of service the company is providing then the day is not far that people will remember 'airtel' as a snacher of money and a company that performs transactions on their own will. This is a earnest request from my side to you all to credit my account with the money that has been deducted from my account.
This is really a shameful act, this company is well known and widely used so it must make a good image in front of the world.
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I am facing issue my mobile number [protected] during recharge. This number was change from postpaid to prepaid on 12th april 2018. I have started facing this issue for 10 days now. Earlier i was able to recharge my number.

1. Unable to recharge from airtel wallet. Message that i get is ‘invalid mobile number, please enter valid mobile number’. It is working fine with other airtel number.

2. Unable to recharge for internet, paytm and other modes. It give message unsuccessful transaction. This is happening only with my mobile number ([protected]), it is working fine with other airtel number.

3. I tried with retailer asking him to recharge my number but it fails.

Finally i unable to recharge my mobile number[protected].

I have contacted customer care, branch and even emailed but still my problem is not resolved. Kindly resolve at the earliest.

My alternate number is [protected].

On 21april 2018, i checked tariff plan for reducing call rate to united states. I checked that on my number [protected] by dialling *121*51#, then reply to 3-2-4, and it showed rc28 for making call rate rs1.99/m to usa and canada. But when i recharged with rs28, wrong plan got activated. And airtel is denying that it's system is showing wrong information on dialling it's patent ussd code that is mentioned above.

Money suckers. They won't refund my money back.

Regards
Abinash kumar
Mob [protected]

Dear all,

I am writing this in regards to my airtel digital tv (Consumer id - [protected] registered under my father's name) recharge of inr 5800.00 approx. On 08th jan18. Before making this transaction i spoke with an agent who advised that i can choose this particular recharge and it will be valid for an year which means that this is one time payment and don't have pay anything apart from this until the validity expires (Validity is for 1 year from the date of recharge). He also advised that this is an all-inclusive package and i will have access to all possible channels exist in airtel dth. Guess what!!!. This did not happen. It's been more than a month i am not able to access most of the hd channels and a channel called "fitness studio" under the category lifestyle. For fitness studio it states that this channel is not a part of my package.

There could be more channels which i do not have access. I do not have time to keep checking the accessibility of channels and i believe it is your duty to provide service i have paid for without any faliure. I find this a major fraud. You lost me as a loyal customer big time and i am really pissed with pathetic customer service who doesn't even know how to talk what to talk. Their product knowledge is zero. They are simply not interested in helping customers neither they are willing to handover the call to their leads/supervisor on duty.

On 05th apr18, i spoke with fauzia (A customer service agent). I explained her the problem and asked her to check what's the issue and why i am not able to access all the channels. I also requested to check the recharge date and the amount. She further checked in her system and confirmed that the said recharge was successfully done in the month of jan 18 and is valid for an year. However, i was shocked to know that i have to pay another inr 100.00 as my balance is zero. I mean seriously??? Then what did i pay inr 5800 for?? And why did the agent in jan advised that i dont have to pay anything extra???

Fauzia advised me that she will raise it for the call listening and i will receive a call within 24 hrs to share the outcome but nothing of that sort happened.in fact i started receiving calls from sales team asking if i am looking for a new connection. This was another situation i could not believe my ears.

It was really foolish of me that i still went ahead and made another recharge of inr100.00 because she said that i only have to pay once (Another lie) and asked to keep the tv and dth which i indeed followed. Nothing happened for may days. No call recording/outcome was shared. No calls received till date. My inr 100.00 also got wasted. I still do not have access these channels. The fitness studio still displays "this channel is not a part of your package". This is so frustrating. This issue continued.

On 11th apr, i spoke with deepak from lucknow call centre and asked him to transfer me to his lead or supervisor on duty as i had enough. He provided me a reference number 73154191. I thank him for providing the reference number which fauzia failed to provide and said that there is no reference number for this call. Coming back to deepak, he could not let me speak with any higher authority and said that i will receive a call from them in 4 hours which never happened till date.

This is a complete scam. You guys encourage customers to spend he'll lot of amount but do not provide a satisfactory service in return. You don't even care what customer is trying to say and understand the inconvinience. The customer service doesn't even bothered to resolve. I am 200% sure that i will be still ask to pay more and contunie to ask in future.

How can i forget. Another instance, i would like to raise is that i received an email yesterday asking me to pay inr 195.00 and the deadline mentioned was 20th apr18. This is absolutley crazy.

I don't think i have to explain any further. Kindly refund my 5800 plus100 and fix the issue. If this is not happened and you failed to fix the issue. I would like have to money refunded anyways and withdraw the membership. I am happy to switch to a different company. I cannot take this incompetency any longer.

I look forward to your response.

Regards
Sangeeta
[protected]@gmail.com
[protected]

We have been using airtel for many years.I am using 10 airtel numbers .Nearly 2 months worst network in our area.we have already called ur customer care and complaint about dis.Till now solved.we are thinking we have to change ur network.PLZ resolve the network issues in our area
For this we made complaint againest ur network at National cosumer help line.So PLZ take this complaints seriously and make your airtel customers happy.

I want to port my aircel number [protected] to airtel. I did it twice already but the porting is not successful. Can you please look into this problem or atleast let us know the reason for the porting failure so that i can atleast port into some other network. I have been checking the mnp porting status constantly but all i get there is your request is not even initiated yet. It has been nearly one month and the porting is not even started. Please respond to this asap.

I have recharged the mobile number [protected] from my airtel app. But recharge is not done and also cash back also not added in the valley. This is the first time i have recharged from airtel app. Could you please resolve this issue asap.
I tried to call customer care number 121 & 198, but no use. The customer care is very pathetic and you guys are making your service from bad to worse. If the same thing continue i guess ine day airtel will not exists in india. Be responsive to customers, then only you will stay in thid domain.

I did a recharge today for a particular pack including 1gb/day and unlimited calls txn id[protected] but received wrong benefits. Pls help so that i receive the recharge which i should get.
The date is 22/07/2018 at 2:00 p. M approx. And i am very much annoyed about the company. Pls resolve it so that i can get benfit otherwise i will file a court case.

I did a recharge of rs 399 on my airtel number from my airtel app on 17th of april but the recharge was unsuccessful, i did not receive the services but my account was debited with the amount. Since then i have contacted their customer care multiple times via phone and email but for no use. When you call them they tell you to call some other number or email and when you do that, they don't even reply. This has happened to me once before and i never got the refund for that too.

Please be informed that i have purchased a sim card on my wife name from ak communication, mahavir enclave, new delhi on 21.04.2018. As informed by shopkeeper it will be activated in 30 minutes, i have saved the airtel number to check it's activation and found that the number is already activated to other person.
When checked with customer care it was found that sim is already activated since 08.04.2018 with other name.
It is requested to investigate the issue, how two sim card of same mobile number can be available for sale in market by airtel. It's a case of cheating with customer. Please find the details of sim card below:
Sim card no.[protected]u.
Mobile no.[protected]
Regards

Sir my balance is deducted from my phone number last night as i dont do anything wrong. And your customer will not support me as well .i call to your customer service provider there behaviour is not as well to talk or understand a customer . Kindly provided a good and cooperative customer service and also rectified my problem as soon..a hope from my side.they are meking fool as i don't know about my usage of my plan. As i request you for doing some action regarding.i call to customer service executive they will not corporate me as well or they are ignoring me as i don't know how about my usage as they are well qualified or im such lilltrate person. Sir plz kindly have some action regarding