Airtel Complaints & Reviews

I think beauty is the only criteria for selecting employees at the airtel stores.
I ported my jio number [protected] to airtel and services started from 23/3/2018. From the day my services started i am just able to use net and incoming calls are coming on my number but i am unable to make any outgoing call. The call simply ends up as soon as i dial the number.
I made complaint on airtel customer care number, but no proper support provided to me. I went to airtel store, ratanlal nagar, kanpur office from where i applied to port my number to airtel, but from there also 7 days have come to an end but no proper support have been provided and now even network have gone from my mobile and it is just showing (Emergency calls only). I have even checked the sim card on other mobiles, but it shows the same problem each time. The two lady employees working there gave me a new sim card and said that it will start working in next 4 hours. But now 2 days have come to an end but the sim is not working and those ladies are continously telling a lie that they submitted all the details but when i talked to customer care, it clearly said that no sim upgradation request have been submitted.
I have made a recharge of 230 the day my services started and have additional balance of 14 rupees but still i am facing this problem. Is this the way airtel works than frankly speaking reliance jio is much better than airtel and i will switch back to it again if my problem is not resolved as soon as possible.
Not only this, in response to your poor service you provided to me, i will also port my other airtel numbers which my family uses (2 prepaid and 1 postpaid).

I purches sorrel secure mobile insurance on sorrel connection, now my hand set is damaged and air 4th else was hiding face by denying passing claims and presenting annourmous reasons. They were charging for ok nsurance and now not even putting any concern to attend. I made claim not only for replacement but made claim as i was eligible to replace or repair.

My mobile no is [protected] use this prepaid for phone calls etc. Even i use to recharge for full talk time. Today suddenly i received 2 messages message 1: laila service has been renewed on your airtel [protected]@rs15.0 for 7days. To deactivate, call or sms stop to 155223 message 2: ask a doctor service has been renewed on your airtel [protected]@rs30.0 for 6days. To deactivate, call or sms stop to 155223 kindly look into the matter. I am really willing to continue my airtel no for calls, but if this loot is not rectified i will have to rethink for better and honest dealers. Awaiting your prompt response.

I got my airtel number recharged with ₹25 by paytm on 28th march, 2018. And my balance subsequently got deducted till 29th march, 2018. On calling the customer care one of them said that it has been deducted because of an international message been sent at pakistan and i was amazed because i did not message anyone on international base and on requesting him to kindly see the confusion he said he would check if there is an error. Next day again 5₹ got deducted from my account and on calling the customer care, he started arguing and tried to prove me wrong. The striking part is neither did i message anyone abroad nor do i have connections beyond indian boundaries. I am really concerned what happened to my number where are the messages being sent and how even when i did not text a single thing outside india. I myself don't know about it. I mistakenly received a call on 28th evening by +83 and since then this all is happening. I went to the airtel store and there they said the message history is deleted. Like seriously? Do you want a history of the things undone? Do you people mean that your customer is lying? Why would i argue with you and waste my time if i would have certainly done it. Why will i sit at the store waiting for my problems to be heard? Just for my amusement? Not for the sake of enjoyment for sure i would entertain myself with these things! Adding to this, for 20₹ or 25₹? I am a regular customer of airtel including my family. This is the first time something like this happened. Neither i nor my family has connections abroad. How did this happen? I am, myself freaking out. No children or no one touches the phone and surely not by fault a person may text multiple times. What is then getting me into this trouble? I ain't crazy right that i'll text someone sitting outside india and delete my message history and stroll to the store then freak out and get myself in this concussion. I've no engrossment and time to get into this mess and pull you people. And they are telling me the digits of the number to where the message has been sent and the time. Woah! That means i am lying and you have the details so you are true. Try and understand i did no message anyone abroad. Kindly fix the issue and go through a proper checkup of the issue. I hope i don't get to hear the same story by you. I look forward for your cooperations unlike the people sitting at customer care and the store to resolve problems and not blame, argue and behave rashly with customers. If same, happens i would probably be a dissatisfied customer and disheartened by your services and acts. I would have to shut down the airtel number and the poor services and mishappenings i went through past 2 days.
Thanking you.

Sir,
I have recharged my mobile number [protected] for ₹ 448 twice erroneously within 4 days from my airtel account of [protected] during recharging for my number [protected]. This has been done by wrong clicking. I am a senior citizen you can understand the problem. I request your kind office to refund ₹448, or otherwise extend the expiry date of plan for prepaid no.[protected]. Further i had to recharge again my no. [protected] from my airtel account.

This can be verified from my airtel account.

Dear service provider

My number [protected] - bsnl to airtel mnp on 02.03.2018.

Activated on 09.03.2018,

09.03.2018 to till date and time incoming calls not activated.

I speak to 121 customer care in past 20 days above, but not solve my problem.

2 times i change my sim as per your 121 engineer advise but problem not solved.

2 times i am conduct in local airtel store in chennai and coimbatore. But not solve my problem..

What can i do.?

Regards

Vijay kumar e

I am using a airtel number with the tariff plan of rs.999. As per the tariff plan i got one child plan free of cost. Last month i gone through the itemized billing i came to know that in the itemized billing the tariff plan against my number was mentioned 700 and against the child connection plan of 299 was mentioned.

When i made a complaint to airtel, they accepted the mistake but not ready to correct the previous bills which were wrongly generated.

Actually this is a case of wrong representation of the data to the customer and government both. This is for the information and necessary action.

Sir, please stop my masti pack n my mobile. I dont want this, i cant under stand how this masti pack activated i dont know, please stop on my mobile, iam a post paid customer since last 7 to 8 yeras, how you are charging for masti pack on my mobile from last 3 months, i feel very bad about this air tel masti pack
Mobile number :[protected]
Mail:[protected]@gmail.com

My airtel balance was deducted saying the below.

Gamez4fun service has been renewed @ rs 35.0 for 7day (S) from your airtel mobile. To deactivate, call or sms stop to 155223. More services, click http://56789.airtel.in

Only god knows when i have activated the so called service. As soon as i received the message i deactivated the service expecting more foul play from airtel. I called the customer care (Took me 15mins to contact) to enquire about this and they replied they cannot check the details as the service was already deactivated.

This is not the first time that this kind of fraud happened to me from airtel. Even last month they deducted 15/- saying that i have activated something that too around 2.30 am in the night (When i am in deep sleep). I checked that message next evening and was busy with my work and forgot to raise a complaint.

Customer service is a joke in airtel. Worst network in india.

Dear sir,
I hate taken this data card no [protected] as advance rental in 10/08/17 closing date to 09/02/18 in between this period i hate use this data card service the had promise to me above 10 mbps so but i received only 4 mbps so i am not satisfied in this service so i had given cancellation request on 26/03/2018 ref no 84322238 my conformation without my knowledge the advance rental plan had been renewal on the to 2018

I have done the mnp process on march 17 th 2018, from idea network to airtel, still now my sim is not registered under airtel network. How did i get my sim, when i call my number it shows that number does not exists, please check the number you have dailed. I will suffer for the mnp process. All my bank accounts will be linked to that number bro. Can you please advise me how can i get the number. Thank you soo much. If you want any details regarding sim last numbers like that kindly reply to this mail. Waiting for reply as soon as you saw this mail reply me please. Once again thank you soo much for your network.

Ear nodal team,

I would like to bring it your notice that i have ordered my phone (S9+) on 24mar2018 through airtel online store which was scheduled to be delivered on 30 mar2018.

While checking the status on the delivery in the online portal, the phone was out for delivery on 29mar. Later in the evening the portal showing that the order was returned to the facility for no reason. I tried retrieving the contact details of the executive but couldn't. Later the next day on 30mar, the order was out for delivery again. Till late night nobody contacted for delivery. Around 1930, got a call from 1 of the executive that the order cannot be delivered today as the phone is still at the facility. I insisted to deliver it on the same day as we have plans to go out my personal reasons. Later he didn't turnup for delivery.

I tried contacting him today i. E 31mar2018, he is stating that the cannot be delivered in the morning as the server is unable and shall hold the delivery till the server is back online.

I have ordered the phone according to my feasibility and availability at home. Now things are turning up out of control and we are moving out of town. The executive is answering in unprofessional manner and has given some number for escalation. Whereas in truecaller that number belongs to third party agency for online shopping.

I tried contact the nodal office and the appellate team, but nobody was answer the call, the customer service team of 121 are saying that they require 24 hrs for the escalation and look into the same.

I am getting reasons that the issue of some other department and shall look into it. All i am concerned is that i have ordered my phone through airtel and airtel is answerable for me. I am no were concern which department the negligence is happening.

Kindly find the details of my order below.

Order id 10023391
Samsung s9+ 64gb midnight black.

Contact number of the executive. [protected]
Contact number executive shared for escalation. [protected]

Contact no of nodal officer which was never answered till now. [protected]

I expecting some response from you as early as possible. Though if not, shall look for next level of escalation.

Looking forward for your support.

We have been trying your local office since a month for surrender of our connection but could not get any response fron thier side.
We have been facing service issues since long time and expressed our dissatisfaction many times.

We request you to proceed for the surrender our landline connection[protected] from immediate effect.

It should be noted that if the connection would not cut by you and we get bill for this period we will not pay any amount and have to go to consumer forum.

From 28th of march 2018 my airtel number has been deactivated without any intimation or such,,, though had been to kh road airtel customer centre where i got reply that sim needs to be changed and took 25/- for a change of sim and assured sim will activated on the same day ie 28th, but till date it has not been rectified though after registering the complaints to airtel customer support and did rounds going to their customer support office in divya shree tower btm layout., opp jayadeva hospital.

My complaint id reference number: 84415958

Sir,
An unknown person has called my home contact number yesterday 8-9am (Which shows unknown on screen). She threatened my fiance on phone. Kindly take a serious action regarding this matter and know the details of that no. Otherwise i have to register a case against it.
Please help me in this matter that will be your most kindness.
Yours faithfully.
Samiullah naik
Poshama shopian

I am staying in malkajgiri, secunderabad
From more than 4 months i am calling to the airtel customer service that i am not at all getting 4g lte service.
Always the customer service members are say some or the other reason!
I am living in the main city, now only i am not getting the service properly.
What the hell service, i will get if i go out of the station or anywhere in the forest.
The worst ever service and more over no proper response from the company after complaining about the issue.

I was using wynk app for last 2 months and had a yearly subscription. Suddenly it stopped playing or downloading songs which were not downloaded. I restarted my phone but the problem continued. I reinstalled it but now it won't even open. I have a wi-fi and airtel 4g mobile data. Please provide a solution aa i was loving the app and using it daily. I will eagerly wait for the reply and hope the issue gets resolved.

Thank you...

It takes a minute to open browser. When payment is not made they harass by calling multiple times. Finally after 4 to 5 complaints they say change sim from there outlet. Very poor service only bothered about payment. No customer satisfaction. Marketing is good get customer ported n then disappear. Suddenly stop there services which will put you in difficult situation in emergency.

I have taken airtel 4g hotspot dongle vide model  e 5573cs-609, ime [protected] with mobile
No.‪[protected]‬ in ex change of tata photon number ‪[protected]‬
On7.3.2018  with a plan of799 per month. Ever since it started functioning there is no speed and internet  wifi is not functioning properly. The internet speed is very poor downloading is very poor in my house locality c v raman nager with pin code 560093 near bagmane tech park bangalore. I complained through customer care tel:[protected] they did not provide complain number in the first time but there was no result. Again i complained on 23.3.2018 they provided a complain number ‪84254694‬ and asked me to wait for three days after three days they informed me  they need some more time to rectify it. Yesterday i. E on 29.3.2018 again when enquired about my problem they said they require 120 days to rectify my problem. Now it is going to be a month ‪on 7.4.2018‬ a bill will generated for ₹799/- plus gst which i will have to pay without a single day sevice from the airtel 4g hotspot.
 in the meantime my tatadocomo photon no.‪[protected]‬  is also generated bill and they are also pressuring for bill payment. This should have been stoped  at your end.
Now it is clear that in my locality airtel signal is weak and airtel 4g hotspot will not work 4 g speed is not possible hencei request you to stop my ₹799 plan and airtel 4 g hotspot dongle to be withdrawn so that i go for some other server with good wifi speed.
Please note my name is p p banerjee
46 bmp krishinappa garden c v raman nager bangalore 560093
Kindly stop the dongle i am ready to return it
Yours sincerely
P p banerjee

I added money in airtel money of rs 100 in account [protected] at 8 am on 30 mar 18. The txn id[protected] but it is not credited in account.
When i asked customer care representative he told that i have to verify my card no expiry and cvv no but i denied to give cvv. This is not legal to ask all this no to refund the money. Why my account is suspended while ekyc the account with aadhar. Either refund the money in the account by whom it was paid or credit in the account