Airtel Complaints & Reviews

I tried to do recharge of 499 rupees from my airtel app and i tried to do it two times. Transaction was failed and money not refunded. My mobile no. Is [protected]. Pls refund me my money. My transaction ids are given below. Pls try to resolve my problem fast. I tried to recharge on 13 april.

The customer care helpline takes 40 mins everytime, we place a request for this. For the subject issue of getting one additional sim under the family plan, i spoke to airtel customer care supervisor ms g. Lakshmi, bangalore. Again i was assured that the executive will come to me with the sim but no results even after 2 days.
The airtel executive also told that no such plan exists to get additional sim under the existing family plan. He conned me to update my plan to higher rental ones and said that he will give me additional sim as a completely new account, instead of consolidating this new connection with my exisiting post-paid account. The sales executive confused me and later i realised later that this was not my purpose. I had already given the documents and after sometime i called him back and told not to process the new sim request.

From past few days, your #ty company is providing me 6kbps 3g speed, and despite regular complaints you are not improving my speed, not even connecting my call, not calling back to address my problem,
Only false ads on tv, claiming to be fastest, but in real your service and you are a piece of #,
Either you improve my net speed or i will switch to jio
My number - [protected]

Hi i am hanamant using airtel network past 6 years, now i am complaining about your poor services, i have done recharged twice on same day and same amount for 399. But after i came to know my account debited twice, i called to ur supervisor explain issue, he said that we will extend ur validity, but still i did not get extend validity. And today i called to ur supervisor but he gave different statement, that is only one time recharge done we can not able to extend validity. I got two recharge confirmation from airtel same day. If i recharged one time now i got two sms and in my account also debited twice. I have more documents about this and one more ur supervisor way of talking is unacceptable, it is going to loose so many customers. Airtel no.[protected]
Name. Hanamant. M

I[censored] r not taking care of this complete i will escalate to ur nodal officers p, i[censored] need details just call me i will give u details with documents, i hope it will resolve on. Priority basis. Thank u

My phone no. Is [protected] (Delhi ncr). I was charged rs86 from my prepaid balance without any prior approval. It was done on 14th april 2018, the message was -
Voice - rc86-local/std calls at 30p/min - 28days has been renewed on your airtel money. Rs 86 has been charged to your account.

I didn't ask for any automatic renewal. I also checked the value-added services in my account and there no such service i opted for.

Kindly refund my money as soon as possible as it was charged

Airtel is very big fraud company. I raised complaint for claim airtel secure for my damaged handset on 26 april with complaint no. 3022364 but after 20 days they could not process my claim. Every 3 days they start demanding something new documents. Although i have submitted documents many times which they demanded. And when i call 121 they always reply that we can't do anything. Shame on you airtel, if you don't have guds they why you claim such offers lots. I am paying you approx 600 rs for that. But in market i can get in 133 rs. When airtel will shut his mouth remember, that your uncle has entered in market (Jio) so get afraid to him if you are not going to repaire my handset then i decided to approach consumer forum.
[protected]

I recharged my sim for ₹448 via the airtel app using my debit card. During the process, i received confirmation message from the bank about the withdrawal of ₹448. The app kept processing the transaction for long time after that and it suddenly showed an error message stating webpage not available and the translation was cancelled. After that there was no record of such transaction happening on the app nor did the sim get recharged. But the money was deducted from my bank account
Withdrawal of inr 448 ac xxxxxxxxdrawn th pos id:00218905 on 15/04 at 06:27:29. Cl bal: 30, 379.71 cr - indian bank.
I even mailed the customer service email but didn't receive any response

Dear sir/madam,
I am having the airtel prepaid connection from last 5 year, now i want 4g sim to use in 4g mobile handset, i have visited airtel store at vashi, new mumbai. They give me new blanck sim and told to send sms to 121 after completing all formalities they told sim will start with 2 hours but sim does not get started even completing 8 days. I again visit that store they told this sim is already used and now they don't have blanck sim so refused to raise my complaint. Please solve my complaint.
Thanks in advance.

In dreams india ka fastest network. But in real india ka worest network. This is enough. What i am trying to say. Is i contact to customer care number they said your interest connection was very slow i am asking why they said your sim card damaged replace it. I replace the with new sim card. But still i facing same problem. I contact to customer care executive several times. They replying same

Hi as per airtel advertisement its says that unlimited hellotunes at 46rs for 28 days so i recharged it this morning and tried to activate hellotune through airtel app but it was not going through. I called up 198 to complaint about it but the agent said to get full information i should have called customer service before doing a recharge as this is the service only to change songs at no extra cost therefore i informed agent that no such information is mention in airtel app nor in 121 service & neither its mentioned t&c applied so if this is the case then its a false advertisement made by airtel & to which initially the agent agreed to the point but refused to log a complaint when i insist to do so. Kindly look into the matter as i want to resolve it before taking it further and have also attached screenshot about the offer for your reference.

My pack is 399 par day 1 gb data free but i could'nt see/search anything it is loading and rounding i call many time customer care for the related issue but i dont get any resulation so i am very disipointed with airtel services what type of service providing to us i dont know just one thing to tell me. Shell i stop buying any pack or i should stop using airtel please give me veluable suggestion thank you very much

Sir
My airtel number [protected]. Airtel cheating my account balance 6th April 11:57 am. Airtel cut off my 5 rupees balance and "MODELMANIAW" service activate without any information. I requested "TRAI" quick action provide against airtel. Airtel cheating my balance sir. Please help me.

I raised a request for conversion from postpaid to prepaid yesterday around 4:30 pm at an airtel store in noida 120. I lost network at 9 pm. There are still no signals on my phone. The store guy told me that i gonna get the network back in 4 hrs. It is more than 24 hours. Now the customer care is telling me it is going to take 4 days. Seriously?? Why 4 days? What age are you living in? Why did the store guy lie to me?

Getting airtel again was the biggest mistake. I should have gone for other operator. What sort of crappy service are you running. And what's wrong with your executives. They don't have things clear in their heads. Everyone is saying different things.

When ever i see your airtel girl ad on tv i boil in anger as she claims "airtel 4g is the fastest" lol... Its been more than fifteen days in my area saidpur part 4, district cachar, assam pin 788013 land mark borbond the speed of internet sucks neither 4g or 3g is available only stuck into 2g, terrible!! I have complaint more than 7-8 times since 1st april the customer care specialist keep on giving me dates that your problem will be solved but till dated nothing has been fixed. And for your information an airtel tower is right in front of my building. If things goes like that i have to port out.

There is literally no network coverage at work as well as home location. Vikhroli eaat & thane west.
99% of times i gets call but no voice reaches to caller.
Internet connectivity is very poor.
I took connection as corporate group available for but facing so much issues.
In their ads they show something which is nit even closer to actual use, tried to lodge complaint but most of times helpdesk nos dontnget answered.
Worst experience.

Hi team,

This is inform you that i have update aadhar in airtel number [protected], however airtel bank automatically add my gas subsidy with this number without any notification to me which is i don't want this. So request to you please delete my aadhar number from your service provider. I unable to use that amount of payment bank for my any uses. So please delete my aadhar number from your account and refund my amount to me as soon as possible.

Thanks,
Priyanka
Ph - [protected]

Your air tel office located in pb road davangere is not giving effective service to the customers. They will make the people to wait unnecessarily and waste their time. Just to chand my sim, they made me to wait for half an hour and later said server is slow and asked me to bring aadhar no. Is it fair?. They are totally passive. Warn them properly. If the same trend is continued, you will loose many customers. I am professor in an engineering college. You can give my cell no. Also to them to speak. Pls. Give good service. Sell your knowledge and buy money. Follow this prinv=ciple.
Ramesh

I'm having a airtel hotspot dongle which i have purchased from a authorized salesman of airtel, during purchase it was told to me that 'initially the plan is 6 months advanced rental after completion of 6 month it will converted to monthly plan'. But after several communication from my end airtel didn't convert the plan to monthly basis again the plan renewed to advance rental plan and charging a very high amount than current plans.
After complaining to the nodal officer, the organization convert the plan into monthly plan but additionally the total amount of deactivated advanced rental was added with my account. Now the organization insisting me to pay the total value which was not served by the organization.

Hi, my airtel dish tv customer id is [protected]. My airtel dish got dislocated due to repair at my house. I called the customer care on 12th, 13th & 14th april. They told me the same thing that an engineer would come till 7 pm & take a charge of 250 rs to relocate the dish antenna. I agreed but still no engineer has come to my house to get the job done. I m fed up calling the customer care again & again. I have my validity till 4 july. Please forward my complaint & get the job done. I tell u that airtel dish tv is having the worst customer care service among all the dth providers. I might not continue after this experience after 4th july.

Date of incident: from august 2017 to till date
Company - airtel
Incident - internet connectivity issue and signal drops (Postpaid)
Description - i am continuously following up with the airtel customer care through calls and mails regarding the internet connectivity issue nd sigal drops in my locality (Ashwath nagar, marathahalli, bangalore). From last 1 year, the issue is not fixed yet. I questioned airtel about the issue and charging for not been used or access internet.
Airtel has been telling as india's fastest network in india. But it doest qualify to say that. I have proofs to justify this.
I have tested jio and airtel speed test at same time. Airtel shows about 460 kbps speed whereas jio shows atleast descent speed of 2.6 mbps at the same place and same time.
I wanted to register a complaint on airtel for saying airtel as indias fastest network and fooling customers to grow there business. Please help me on the same.