Airtel Complaints & Reviews

Hi all,

With ref to -
Airtel mobile - [protected]

I ported my number to airtel in feb'2018

Instead of saying that there is poor network i would rather say that there is totally no network in our vicinity at khandeshwar which is bang opposite khandeshwar railway station st navi mumbai. Airtel calls itself the best network. I feel pity for such operators who boast about their network without even knowing their competitors network coverage. Even jio and idea are really better than airtel here.

I have spoken to various people including the network team and acquisition team but to no relief. The perception that i had about airtel being the best telecom operator has now vanished post i experienced their services and like to bring to everyone's notice that do not port or get airtel sim post which you would regret as i am today regretting as you can not port for next 3 months.

The network team is very well aware of the issue however no one wants to actually resolve the issue.

Regards
Rajnish shetty

Hi,
An airtel broadband service boy contacted me on friday morning for taking airtel's broadband service and told me that if i would give the activation fee and the documents now, he will activate the connection within same day.

First thing is even after two days there is no connection activated at my home. Moreover he is not picking my phone and in case i call from different number he makes some excuses like 'technical issues are there in your area and i will surely make it today'.

Now i want to cancel my request and get the refund of activation fee.

Service boy's name: ajay singh
His reference number: 12493277

My contact number: [protected]

Dear all,

This is just to share a pathatic experience with airtel company.

Till date i was being informed by my friends, collegues that airtel service providers are pathatic. However this experience of mine will proove the same. I am going to post this blog on my facebook wall & twitter account, let the world know this.

However here i would like to narrate the incident as below:

1. My post paid number [protected], i am using from more than 10 years. Without changing the service provider. (This might be enough to show my loyalty towards airtel.
2. Last week i got a good offer from vodafone and hence i thought of changing the service. So i have submitted the request to change from post paid to prepaid at the airtel outlet.
3. They have confirmed that they will change the service only post my confirmation, and for this, i will get a confirmation call from [protected]
4. He gave me a good post paid offer (Better than what was my current plan) hence i was 50% ok for that offer and i asked him to take a confirmation from me by calling me at 5.00 o'clock on thursday.
5. He did gave a call back, however i was unable to receive as i was in a meeting and i missed his call. After that i called back, but was unable to call him back as the above number did not have that service.
6. I was expecting a call and i waited for 2 days and all of a sudden, my post paid sim card was blocked by them. It was blocked on 14th april 2018 at 4'olcock and it is not yet activated.
7. I tried calling call centre from yesterday however today i was connected on call and i spoke to ms. Mumtaz bohra and her senior ms. Savita parmar.
8. They have confirmed that my number is already converted into airtel prepaid on the basis of the documents submitted at the centre.
9. Now here, i would like to tell you, that if you have accepted my request, why was the call for retaining the customer made? And if i agreed, why was the number changed without my confirmation on call.
10. Request you to personally looked into this and make them understand the sensitivity of the number being blocked for a day.
11. Mumtaz was very good in terms o[censored]nderstanding the problem, however her senior ms. Savita parmar was very arrogant and she informed that this is what we have done now and we cannot do anything else, you write a mail to our customer care email id.
12. She was in a hurry to disconnect the call, rather than handling an irated customer whose mobile number is blocked from 24 hours, as today is sunday and people on floor might not be willing to work.
Just put yourself in my shoes and tell me what all you might have done.

Just need clarification on below points:
1. Why was the call given to me for retaining in the post paid service, if you people don't care to retain them.
2. Why was my confirmation on call was not taken before blocking/converting my number.
3. The customer care staff is useless, why were issues not taken care by them instead of sharing the escalation email id.
4. My number is blocked now, so what do i do???
5. Is this the kind of service you give to the customer, if you take service charges from the customers. I am paying the service charges since 10 long years, one problem occured and all in vain.
6. Do they even care for their loyal/premium customers?? I think its time for change now for me...
I hope i am clear in getting the things highlighted, however if you still wish to get more clarity, please call me on my husbands mobile #[protected], his name is ashish thakkar.

Thanks & regards
From a no more happy customer.
Zinal thakkar
[protected] - number currently not in service.

I recharged for 150 rupees two times the money has also been deducted two times but recharge is not done so please recharge the amount we have paid or else refund it and what to should be done by you do it as quickly as possible
And this is not good for us to use online payment if you do like this you should take care of it other wise we cant keep complainting like this and to lgin and complain you with thus big process

Airtel is cutting rs 35/- from airtel prepaid balance in the name of lifestyle service charges without the knowledge of the customer. I wrote an email complain and told them about it, they apologized and blamed this on some technical failure in their system, they later wrote an email stating that they reversed the 35 rs, but when i checked my balance it was the same, rs 35/- was not reversed now the customer care is stating they have reversed it. Organised loot... Is what airtel is into. I have unlimited calling plan so it's easy for me to remember my talk time balance and due to which i know that they haven't reversed the 35 rs, the question here is not of rs 35/- but business ethics which i feel airtel is not following.

Dear sir mera name kabir hy aur mera mobile number [protected] sir mere pass multidemo rc hy mere ik galat rc ho geya 2540/- on galat id hy [protected] date 22/04/2018 fir mene complain ki multidemo valo ko par vo keh rahe hain ki hamko pta nai chal raha ki revarsal kiss number par hai hay amount ap 12149 airtel dth custmer care par call karo mene call ki 12149 par vo bhi kuch nai bta rahe please help mee

Thank you
Kabir
[protected]

As my brother calls me from us... It is not reaching to us.. May i know the reason behind that. Recently i have ported my sim from docomo to airtel as i considered your network is best, but the offer and the plans you are showing fake. We are facing a lot of problems on airtel. Please resolve this issue why i am not getting international incoming calls

I tried to do recharge of 499 rupees from my airtel app and i tried to do it two times. Transaction was failed and money not refunded. My mobile no. Is [protected]. Pls refund me my money. My transaction ids are given below. Pls try to resolve my problem fast. I tried to recharge on 13 april.

The customer care helpline takes 40 mins everytime, we place a request for this. For the subject issue of getting one additional sim under the family plan, i spoke to airtel customer care supervisor ms g. Lakshmi, bangalore. Again i was assured that the executive will come to me with the sim but no results even after 2 days.
The airtel executive also told that no such plan exists to get additional sim under the existing family plan. He conned me to update my plan to higher rental ones and said that he will give me additional sim as a completely new account, instead of consolidating this new connection with my exisiting post-paid account. The sales executive confused me and later i realised later that this was not my purpose. I had already given the documents and after sometime i called him back and told not to process the new sim request.

From past few days, your #ty company is providing me 6kbps 3g speed, and despite regular complaints you are not improving my speed, not even connecting my call, not calling back to address my problem,
Only false ads on tv, claiming to be fastest, but in real your service and you are a piece of #,
Either you improve my net speed or i will switch to jio
My number - [protected]

Hi i am hanamant using airtel network past 6 years, now i am complaining about your poor services, i have done recharged twice on same day and same amount for 399. But after i came to know my account debited twice, i called to ur supervisor explain issue, he said that we will extend ur validity, but still i did not get extend validity. And today i called to ur supervisor but he gave different statement, that is only one time recharge done we can not able to extend validity. I got two recharge confirmation from airtel same day. If i recharged one time now i got two sms and in my account also debited twice. I have more documents about this and one more ur supervisor way of talking is unacceptable, it is going to loose so many customers. Airtel no.[protected]
Name. Hanamant. M

I[censored] r not taking care of this complete i will escalate to ur nodal officers p, i[censored] need details just call me i will give u details with documents, i hope it will resolve on. Priority basis. Thank u

My phone no. Is [protected] (Delhi ncr). I was charged rs86 from my prepaid balance without any prior approval. It was done on 14th april 2018, the message was -
Voice - rc86-local/std calls at 30p/min - 28days has been renewed on your airtel money. Rs 86 has been charged to your account.

I didn't ask for any automatic renewal. I also checked the value-added services in my account and there no such service i opted for.

Kindly refund my money as soon as possible as it was charged

Airtel is very big fraud company. I raised complaint for claim airtel secure for my damaged handset on 26 april with complaint no. 3022364 but after 20 days they could not process my claim. Every 3 days they start demanding something new documents. Although i have submitted documents many times which they demanded. And when i call 121 they always reply that we can't do anything. Shame on you airtel, if you don't have guds they why you claim such offers lots. I am paying you approx 600 rs for that. But in market i can get in 133 rs. When airtel will shut his mouth remember, that your uncle has entered in market (Jio) so get afraid to him if you are not going to repaire my handset then i decided to approach consumer forum.
[protected]

I recharged my sim for ₹448 via the airtel app using my debit card. During the process, i received confirmation message from the bank about the withdrawal of ₹448. The app kept processing the transaction for long time after that and it suddenly showed an error message stating webpage not available and the translation was cancelled. After that there was no record of such transaction happening on the app nor did the sim get recharged. But the money was deducted from my bank account
Withdrawal of inr 448 ac xxxxxxxxdrawn th pos id:00218905 on 15/04 at 06:27:29. Cl bal: 30, 379.71 cr - indian bank.
I even mailed the customer service email but didn't receive any response

Dear sir/madam,
I am having the airtel prepaid connection from last 5 year, now i want 4g sim to use in 4g mobile handset, i have visited airtel store at vashi, new mumbai. They give me new blanck sim and told to send sms to 121 after completing all formalities they told sim will start with 2 hours but sim does not get started even completing 8 days. I again visit that store they told this sim is already used and now they don't have blanck sim so refused to raise my complaint. Please solve my complaint.
Thanks in advance.

In dreams india ka fastest network. But in real india ka worest network. This is enough. What i am trying to say. Is i contact to customer care number they said your interest connection was very slow i am asking why they said your sim card damaged replace it. I replace the with new sim card. But still i facing same problem. I contact to customer care executive several times. They replying same

Hi as per airtel advertisement its says that unlimited hellotunes at 46rs for 28 days so i recharged it this morning and tried to activate hellotune through airtel app but it was not going through. I called up 198 to complaint about it but the agent said to get full information i should have called customer service before doing a recharge as this is the service only to change songs at no extra cost therefore i informed agent that no such information is mention in airtel app nor in 121 service & neither its mentioned t&c applied so if this is the case then its a false advertisement made by airtel & to which initially the agent agreed to the point but refused to log a complaint when i insist to do so. Kindly look into the matter as i want to resolve it before taking it further and have also attached screenshot about the offer for your reference.

My pack is 399 par day 1 gb data free but i could'nt see/search anything it is loading and rounding i call many time customer care for the related issue but i dont get any resulation so i am very disipointed with airtel services what type of service providing to us i dont know just one thing to tell me. Shell i stop buying any pack or i should stop using airtel please give me veluable suggestion thank you very much

Sir
My airtel number [protected]. Airtel cheating my account balance 6th April 11:57 am. Airtel cut off my 5 rupees balance and "MODELMANIAW" service activate without any information. I requested "TRAI" quick action provide against airtel. Airtel cheating my balance sir. Please help me.

I raised a request for conversion from postpaid to prepaid yesterday around 4:30 pm at an airtel store in noida 120. I lost network at 9 pm. There are still no signals on my phone. The store guy told me that i gonna get the network back in 4 hrs. It is more than 24 hours. Now the customer care is telling me it is going to take 4 days. Seriously?? Why 4 days? What age are you living in? Why did the store guy lie to me?

Getting airtel again was the biggest mistake. I should have gone for other operator. What sort of crappy service are you running. And what's wrong with your executives. They don't have things clear in their heads. Everyone is saying different things.