Airtel Complaints & Reviews

Hi,

Am edwin, recently this jan 2018 i ported my aircel number to airtel ([protected]) upon a telecallers offer from airtel, the plan offered to me was rs : 299, 20 gb 4g data, unlimited local and std calls with 100 sms per day and i had to pay rs 300 as deposit which will be credit for my bills, sounded good i took the plan, the call and sms services worked fine but the internet was pathetic i was not even able to browse webpages smoothly in the name of 4g speed. I called customer care told them the reason for my call they explained my about my plan saying its a 399 plan, then i told them the plan offered to me and i subscribed was for 299, however they said there is a discount of 100 for those who port from aircel, regarding the internet issue they gave me few settings and asked me to reboot the phone and check but the issue still persist the internet speed near my residence was hardly 200kbps, called up airtel again they said we will raise a ticket and you will get a call in 48 hours but no calls even after 3 days, i call back again and this time they sent a tech who visited near my place and checked the internet speed inside and outside my house and as per him the speed was very very low even to browse the webpages, hence he said he will report the same to the network team and they will get back to me, so i waited and the next day i get a call from the network team and they said they will upgrade the tower due to low signal in the area.

I waited for almost a month and still no improvement so i called back and told them i wanted to port back to a different network since the issue is still not resolved and the primary reason i took this network was for their reputation on internet speed, the response was i cannot port unless its 3 months old and to resolve the issue they must upgrade the tower, to that i asked when is this gonna be fixed they said we don't know, i asked then what am i paying for, i don't get the service i need but still should i pay for it? The tech gave me a escalation point and i emailed them, they got back to me saying until the issue is resolved you will only have to pay 50% of the bill amount to which i agreed and they credited rs : 116 on my first bill, am still waiting for the issue to be resolved by then second bill comes up to rs : 242 and the amount that was credited rs 116 was debited without my knowledge, i called back airtel the guy who answered my call was not able to answer my questions and disconnects the call, here's another bill 354 this time...

Airtel, answer my questions here.
Why is my issue still not resolved?
What happened to my deposit money of rs : 300?
What happened to the money that was credited to my account after the discount offered on my first bill that is rs : 116?
Why there is no 50% reduction not done on my 2nd and 3rd bill, which you promised to do until my issue is not resolved?

Sir,

With due respect, i want to inform you that i recharged my no. [protected] with rs.93 on 05/04/18 after checking several times special offer in my number by dialing *121*51#. This recharge promised me to provide unlimited calls along with 1gb of data for 28 days. But i have got facility for only 8 days. Today, after calling to your customer care, i got to know that rs.93 has been changed to rs.99 in march. Then, my question is why it show rs.93 on 05/04/18. I am using this connection for 12 years. Such harassment is very much insulting to me. *i have screen shot as proof and if you want me to take legal steps against you, i will provide it there. This is your fault, not mine. Solve this as soon as possible. If you can't solve, then this is the last recharge as well as the last day with airtel.

* i have already registered my complaint in several consumer forum websites. Soon i will submit this complaint in your facebook, twitter pages.

Am a postpaid customer of airtel from coimbatore, the so called india's fastest network.. Don't ever say that.. U r one of d dumbest poorest network.. Being a long term customer of airtel, am very much disappointed.. When i give a port request from ur network, one o[censored]r representative will call me and now they r providing me with 30gb of internet with all calls local+std, roaming incoming& outgoing all free.. But last sunday (08.04.18) i visited tirupati (Roaming) and suffered a lot.. Can't even make a single call to my home.. And internet is worser than that.. By making n giving everything free for low cost, u r making the customer stay in ur network and providing with the worst ever customer support in the world.. I couldn't even connect to ur customer care on the said date.. Now am going to move away from ur network.. Why should i be in the network which provides me everything only in my bill n nothing provided actually for using..

It has been my worst experience with ur network... Call drops frequently, sometimes m nt able to even call ur customer care executive... It ll be very kind o[censored] i[censored] could resolve this issue... Or else i have to port to some other network.
One more thing... Stop advertising false messages of having the best network coverage... It might be available in some places... But not everywhere

Bishal
[protected]

This was the second time i got charged for some lifestyle services of airtel. I don't even know what is lifestyle services and when did i activate this? First they charged me 15 rupees and after that i didn't recharge and today i recharged now again they have charged 15 and i had 15 rupees only. And right now i'm running out of balance. I requested to stop but did not get the money back and they just stop it for a while and again after few days they activate it again this is so disgusting.

I, vinay prakash mathur, am a postpaid customer with airtel for decades (Current mobile n0 [protected] : bangalore based).
I am writing this mail in desperation as my complaint (Service request 82387835?) made in dec.2017 related to weak signals at my residence is not resolved yet after a lapse of 3.5 months. I face a lot of problem in incoming calls. Weak / inaudible sound, call ring not received with a missed call sign showing later etc.
Survey has been done a number of times, problem has been identified as that of weak signals but no action has been taken yet and there is no clarity as to how much more time it will take.
In the weekly follow up i do with the customer support, the stock answer is that the network team is at it, the matter will be escalated etc etc. There is no feedback on edc and action taken till date.
I hope to get a response to this mail and get my problem resolved.

Vinay prakash mathur
Retd. General manager, hindustan aeronautics ltd (Hal)
Mob no [protected]
A g 8, v s chalet
L b shastri nagar
Bangalore 560017

Hi, i have tried to recharge prepaid no via paytm for 330 rs on 8th april.
I have the transaction id generated from paytm but no recharge amount is received. Paytm have requested to contact airtel for further inquiry.
I have sent mail regarding this on [protected]@airtel.com two days ago, but no response.
Please help with it.
I want this to be resolved asap.

Hi,
in the last bill cycle I have been wrongly charged Rs.500 for Internet usage but I have data balance of 82GB available on my account.
Also, I have been charged Rs.49.60 for roaming usage but I haven’t left the state of Maharashtra in the last bill cycle.Kindly provide the updated bill removing the wrongly charged amounts.

My sim losted before one week. Then i had swap my sim but sim card not activated then after i swap 5 times swap my airtel sim from airtel store. But problem not solve. When i was swap first time then no network on sim. And same fifth time problem sim not activated. And airtel store employees speak to me convert your number in postpaid then it will working. I am also working in telecom company and i know not any porocess like airtel. Soo tell me how will activate my number [protected]. And i give 120 rupes for sim swaping to airtel office. After that problem not solve.

I migrated from Vodafone prepaid to airtel prepaid. I applied for the mnp on 06/4/18. It has been approved and cleared from Vodafone. My Vodafone network disconnected on 10/4/18 at 9 pm after which my Airtel is expected to be activated immediately .but to the contrary it's already 48 hrs and still my Airtel sim shows NO SERVICE. I contacted airtel customer service online and visited airtel store thrice. None in the store and customer care have a complete idea and they are simply buying time and pacifying that sim would be activated within couple of hours. Unfortunate that I'm facing a very harsh welcome from airtel. I being a govt doctor and It's been a great loss to me and my patients who are miserably failing to contact on my mobile. Kindly look into the issue with priority and at the earliest. My mobile number [protected].

Alternate contact [protected]
Porting id VA498381

My no. Is [protected] nd m a airtel 4g user with 4g support handset mi note 4. I am currently staying at narayangaon tal - junnar dist-pune 410504 nd i can't get continue 4g lte network. It gets disturb time to time nd comes back to 3g nd 3g network doesn't even give slight of data
I request you to pls see through my complain coz it has got me troubled mentally quite alot now. Or else i have to really port my no. To another company coz this is 2/3rd time m complaining abt the same.

On 24 march I was sent a message according to which I will get 10gb/month free data for six months on downloading airtel app but not given by the name Airtel
AJ-ARWINF. No such free data was given on my phone number and such messages do not respond as well after downloading MY AIRTEL APP.
I want to know why I was not given such data allowance if I downloaded the required app as part of the bargain.
I want to know whether the message was fraudulent one and if it was strict action should be taken against such fake offers

On the payment of my airtel postpaid bill, i did not receive any acknowledgement slip, as the employee on the desk said, i will receive an sms confirming the payment. The complaint is about the same as i never received any such sms and further i am being forced to repay that bill again.
Please look into the issue and resolve it asap. Hoping to see the details of my payments with the acknowledgement slip on future payments too.

Thank you.

Kindly resolve this as soon as possible. I am frustrated by using yours internet service.. It is too slow. Even am not able to open google page.. Resolve this otherwise i will take action by consumer act. I had pay 399 rs internet pack. But it is not working. You guys say that this is the fastest network, but in actual it is too much disgusting. Resolve this.. Otherwise i will recommend everyone not to use this airtel network.

Im nisha ghate from malad mumbai im using airtel prepaid from last 1year and now suddenly from 2 days im not able to place a call either receive a call.. Inetwork also had done with unlimited pack of 146rs. Which on the process.. Then too call is not placing... Network is ok and net is also working.. Bt calls are not done.. Plzz help me i need your help..

Airtel man called me and then said they provide sim but they took 1000 rupees from me but their sim was fake. I giving their details. Executive name pooja from connaught place delhi branch mobile number [protected]. They called they will provide post paid sim their executive came to my house charge rupees 1000 and doesn't give me any receipt and their registration failed and am calling they are not responding then they gain called me thinking they can sell me sim

Hello sir/madam,
My name is pradeep kumar, from bangalore. My mobile no. [protected] has convert idea prepaid to airtel postpaid. The number was then converted into postpaid connection but from 10 days not able to access this service and they are charging so much, my activated plan is 399rs but paying above 600rs to 900rs. Airtel service centre is not able to resolve the issue, why its happening.

Thanks,
Pradeep

Waiting or almost six months, constantly following up with airtel customer service get my network issue resolved, all in vain
No body has bothered to visit my place to assess the issue. All i receive is one generic response that they are working on the upgradation.
Six months past and nothing worked, customer services refuses to give a timeline for resolution.
Sent an email to nodal, and they asked me to wait for another week, post one week will complete appleate and launch a consumer redressal

Have vented out my frustration in constant tweets and fb posts
Don’t know what to do.
Airtel customercare is one of the worst in my experience

Airtel has fraudulently activated the whatsmob services on numbers [protected] (Prepaid) and [protected] (Postpaid). Secretly deducting money without my knowledge. This is called cheating. I have requested to stop such stupid services on my phone numbers.

I work in telecom sector, so don't try to fool me by saying teach me i have activated it by my self by mistake.

You are requested to cancel the whatsmob service and not activate again.

I have a bought a new airtel postpaid connection on 6th april 2018 in chennai. At that time i submitted a copy of aadhar card (Which has the address of my native) together with verification done with fingerprinting. They asked me to provide the chennai address where i am staying, i was informed they will come for address verification. On next day i got call regarding address verification. They asked where i am staying i infromed that address. Then they asked when i will be available as i was out of city that day i asked them to come on monday after my office hours if they want to see me in person. But they issued the status as address cannot be traced and my number was blocked. Then i reached the help of customer care for which they told to contact me the nearest airtel showroom. When i visited the showroom they told that i need to purchase new number as i cant get the same number back. Unfortunately i linked all my bank accounts and uan pan, everything to this new number. I cant change the number. I cant receive the bank otp's, currently i was told that the address re verification was initiated and it ll get activated within 24 hrs.