Airtel Complaints & Reviews

Sub-standard customer service and harassment
Relationship no.[protected]
Mobile no. [protected]

My mobile showed "no service" due to problem with the sim card on 10th march 2018.
I went to airtel office in good earth mall, gurgaon.
The lady there told me that she would need aadhar card of person in who's name the connection is. So i asked my uncle raman to whatsapp me his aadhar details. When i went back to the airtel office the lady said she need raman in person to submit his id. I understand there are rules but the lady did not give the complete information the first time. After running around and collecting information i was told something else.
On 11th march raman oberoi got a new sim (No.[protected]u) from airtel store vyapar kendra market, sushant lok-i (Pl read the bad google reviews of that store). We called airtel 121 and were told this will be operation after 4 hours. When it was not, i called airtel on monady 12th mar and registered a complaint with airtel rep gautam sharma, complaint no. 83996261. Nothing happened after that. We again called airtel and spoke to supervisor, pramod. He gave us "his word" that the sim will work within 24 hours. It did not. Again we called airtel and spoke to an executive and his supervisor, abhinav. This time there was some action and the airtel store vyapar kendra market called us and asked us to resubmit the aadhar to get a new sim[protected]u). We got a new sim on wednesday 14th march and were told that since its past 5:00 pm the sim will be activated after 8:00pm 15th march. Till 9:30 pm, 15th march the sim was still not activated. I spoke to mahesh supervisor, who told me that this has happened because i lost my mobile. Which is not true. I also spoke to his manager after being on hold for a long time. The call with the manager got dropped midway. I didnt get a call back or a resolution of my complaint after that.
Airtel has a very callous attitude towards its customers and there customer service is negligible. Every supervisor gave me a different reason for why my sim is not working. No one told me what is required from my side. 1 rep, 3 supervisors and 1 manager were not
Able to solve my complaint.
I want to register a complaint against airtel in the strongest of words and request you not only to get my complaint resolved but to take action against the company. There is still "no service" on my mobile.

Regards,

Vineet mehta
[protected]

Today (16/03/2018) morning i received a text message says "thanks for choosing lifestyle on your airtel mobile. You have been charged rs35.0 for 7days. A/c balance: rs3.95 at 09:20. To deactivate, call or sms stop to 155223" then i sent a stop message to 155223.
Then i got this message "kindly note there are no services active on your airtel number. To 'start' a service, sms 'start' to 121."

I have applied for migration from postpaid to prepaid service on february 22, 2018 to airtel store, at ctm, ahmedabad 380026. However, my number is not migrated till date. I have visited airtel store severel times and called to airtel customer care (121) many times, but they are not giving proper reply. They are saying that service will continue within 2-3 days, but till date my number is not migrated

This is the second time in the same week, i am facing the network connectivity issue. It's been third day now airtel customer care/technical have no clue what's happening. There was a upgrade last week due to which this problem has occurred.

Airtel customer support is not responding and i am left with no connectivity for quite awhile now and they have no freaking clue what's happening.

This is wih ref to my cell no [protected] for which my outgoing call been suspended, had already reverted back on this issue at your customer care services, for which they gave me the [protected] no for the greivance to be solved, also after speaking to the customer care services today, they told to submit the documents to your id, for which please find attached the aadharcard of mine for the ref which i had already linked

Please do the needful to resolve the same

I am also facing the same problem of not receiving otp banking messages
The banks are blaming network providers
Vice-versa
Our honourable prime minister wants to make india digital india
The bankers are not customer helpful
For toll-free no in iob they ask otp to proceed to complaint this problem
I am 68 years old retired from govt service from higher position & worked to satisfaction in serving people honestly
I learnt and am well aware in handling
Computers etc.,
I am frustrated & think that i have no sense in dealing theses people

Without me doing anything at all, i received a message that i subscribed to modelmaniaw service and that five rupees (₹5) were deducted from my account balance. Why am i charged for a service i didn't even know about? And worse, how am i subscribed to a service that i know nothing about? Are you subscribing us yourselves to take money from us without asking? This needs to be resolved as quick as possible. (Ps: i unsubscribed to the service later, though)

I havebeen using airtel for last fifteen years and proud to be it but for last few months i have to be forced to change my view due to poor network problems and data charges. I have decided to port my network and applied for it but a call from airtel costumer care promised me to give good plan and i have opted to it. I have been given 30gb data per month but i socked to now that my data had finished within 6days without using so much network. This is all cheating and i m going to leave this # network.

My airtel no is[protected] and before leaving to us i kept the no in safe custody in coimbatore office. Now i want to release the same from safe custody and want to use from us itself for my banking purpose limited. What is a plan have to be selected for a minimum bill for a month. I want to use my mobile only for some specific purpose and some fixed monthly minimum plan if available may appreciated.

This is the worst service i've ever experienced!
The network of this useless company starting giving me problems from more than a year ago. This only happens in the house, not under the building, not any other floors, nor the terrace. This happened when suddenly the signal strength was almost nill but was showing full. Slowly this started expanding to call drops, unclear voice, and also data. I've complained many times, and it was getting looked upon and got fixed, but for a week. This time has slowly reduced to two days max.
The latest complaint (Complaint number[protected] was registered on 8th march, 2018 (I do have evidence) which said 'out network team will work you within 4 days' (Evidence available) got registered on 10th march, 2018 which has improved by 12th, but since yesterday, 14th march, 2018, we again started experiencing the same problems. Today when i called the complaint number 198 and the customer care number 121, both were saying the exact same thing which is weird, as one says it is just for complaints. Anyways, both of them were saying that the registered compliant numbers' issue is still not completed, and i am not even able to contact them to know the progress nor to communicate any issue regarding this.
I am tired of this as i cannot repeat the same process again and again. This platform is the last hope i have of them. Fix this issue properly or lose more customers.

I have lost my sim no [protected]
I got new sim on this no from airtel store cp delhi they told me it will be activated in 4 hrs but still is not activated still. I hv given adhar card verification and after waiting appros 50 min i got chance to talk to customer care i m living in gzb and i cannot give time daily to these customer cares

I made payment for new connection of airtel broadband 3 days ago to manoj. His number is [protected]. Now he is giving excuses that there is a technical issue and i didn't get my connection. Airtel customer support are not able to resolve my issue. I want action against him and want my money back. Worst service by airtel. I suggest everyone not to go with airtel. They take money and never listen after that. Please resolve this issue asap.

I am unable to make outgoing calls in roaming. I am receiving incoming calls alone. My mobile data also does not work. Please resolve issue asap. I am using a telangana number, in karnataka since a month. Now suddenly today, i am not able to call from my phone. I am however able to receive calls. Mobile data also stopped working. Only wifi works.
When i try to make a call, it gets dropped off within seconds. Why does this happen to my phone. Can you resolve this issue immediately, as it is very important for me to make outgoing calls.

My mob sim [protected]is a cug no. Of hp-kullu and want to port at delhi-ncr. My company given official order for porting this no. To my name (Niranjan kumar popli). Submitted letter to airtel outlet at luxmi plaza, rajendra nagar, sahibabad. They issued new sim[protected]u on dtd. 02-02-18 nd told to be activated within 7 days. But could not. After few days ms. Priya from airtel called nd provided agn new sim no.[protected]u on 27-02-18 but agn could not.in this reg mailed to [protected]@gmail.com severally but no outcome till date.
Kindly look into the matter and arrange to port my mob no. At the earliest possible.

Hello i had recharged my airtel mobile number with inr 399 and had activated a pack for next 84 days.

Next using 'phone pe' i had recharged the same number mistakenly of inr 448 and pack for next 82 days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done...

This is complain about Airtel who always says BHARAT KA SABSE TEJ NETWORK...Bull ###... Noted complain mANY TIMEs coz problem facing since Sep., 17, They noted the complain and closed it after a month without resolving it, Again noted the complain (Complain no.[protected], Airtel executive saying that YOUR COMPLAIN is open, Our network team are working for YOUR COMPLAIN, The minimum time is resolution is 120 days and can get more time, can't say any deadline, that means Airtel can take 1 year or more than to resolve a single complain then the public understand that how much time it will take if more complain noted regarding Airtel.

Due to this, I had to ashamed with many person during call, continuing..., can Airtel solve my problem and compensate me for the same which problem i felt due to poor network of Airtel ???

Thank you,

Airtel money is only allowing us to add money to wallet not to transfer.. This is very big cheating.. If they need kyc updates then they need to restrict both add and send money. But they accept the money but not allowing to transfer..

Airtel app is showing the service is temporarily not available. Already 2 weeks gone. Looks like they wants to hold the money.. Also it shows we can use wallet money only for recharge

Dear sir/madam,
My name is sachin harpale and my mobile no is [protected].
I received call from airtel for mobile post paid connection on 06/03/18 (& i do have recording of that communication also) and was informed/committed me about airtel 299 plan plus taxes. As airtel commitment i had done portability of my mobile no [protected] from idea to airtel.
Now when my connection got activated i came to know that plan which was activated on my mobile number is 399 plus tax. Request you to solve my problem.

*pathetic service of airtel*

Hello sir,
As discussed on call regarding reference no 83958572 and other issues.
I am facing below issues ever since i ported in.

1. On my no 95*, i am not getting any call from bsnl an docomo nos.
I have raised this issue in nov and was asked to change my sim, even after that issue is not resolved.
After contacting again, i have asked to check with bsnl customer care as there is no problem with airtel.
Still issue is not resolved

2. On my another no 82*, 3g/4g data services are not available in office location.
Office location :* hinjawadi phase ii, rajiv gandhi infotech park, pune, maharashtra 411057.

We've raised this issue multiple times since january but haven't received any solution.
As i discussed with csrs in feb (Multiple times), i already informed that ill not be able to pay the bill if my issues are not resolved.
At that time they said it won't be a problem and my connection won't be disconnected.
But yesterday my outgoing was discontinued and i have faced lot of challenges to resolve this.
I am already sick of calling customer care daily, you can check records.

3. Even i had informed regarding bill payment, i have been charged late fee, which should be removed at any cost.
As this was because of my pending issues which were not resolved and already communicated to csrs multiple times.

Again i have received a call in morning that my incoming will be discontinued shortly.

-today after speaking to nodal officer i came to know that these n/w issue will not be resolved easily and they are not able clear out my bill as well.
Since my main plan is regarding data and i'm not able to use below services.

A) i was not able used any data in jan/feb/march on 82*
B) and most of incoming calls were not coming on 95* since november as mentioned above
C) and due 3months rule, i was not able to port out to another provider

If you know that you will not able to resolve the issue, at least please let us free.

Your n/w is pathetic and your service is cherry on that.

Sir

I would like to inform you that i recharged my no for rs448/- on 12/3/2018 and was using the same. On 13/3/2018 the line got deactivated and when i contacted the customer care they are informing that my phone not used for 45 days and they have de activated without any information to me or my no.
They have told that they reactivate the sim but i have to loose the money i have paid.

I want a remidy for this