| Address: New Delhi, Delhi, 400037 |
| Website: www.airtel.in |
Sir, i accidentally recharged the number [protected], instead of my number [protected], through mobikwik.
The amount was inr 425, and the transaction id was en[protected]. I tried calling the person, and he was playing dumb, though he did say that the number was an airtel prepaid.
I called airtel customer service on 121, and the executive was fairly uncooperative. The only solution he could provide was to get in touch with the concerned person, and request him to recharge my number. Also, when i requested that he confirm the recharge to the wrong number, he expressed his inability, and redirected me to airtel prepaid. I was on the line for close to 10 minutes, but no one answered, and i was forced to listen to nonsensical advertising.
Also, sending messages to 59109 with
Wrr wrong customer no transaction id correct customer no
Or
Wrc wrong customer no transaction id correct customer no
Botth produce the same error: "no keyword match, enter proper message"
While i acknowledge my mistake, i expected airtel to be more co-operative about this, as the wrong number was also an airtel customer. While this was indeed my mistake, i would like to say the following:
1.in 2013, and airtel sales executive defrauded me of inr 300, claiming that it was for a security deposit, and didn't issue a reciept. Airtel repeatedly refused to co-operate. The ticket id is ref17842202. Till date, i haven't got the money back. I have used many service providers, and have never encountered anybody as unscrupulous as airtel.
2. There was great harassment while trying to port my number from kolkata to delhi circle, ref18195147, and an e-mail to the nodal officer, who also couldn't help.
So, considering that airtel finds it okay to
1) defraud me of inr 300
2) harass me while i try to port my number
3) not co-operate when it easily can
4) has a nonsensical aadhaar linking policy (This is a big story in itself),
It is obvious that airtel does not value me as a customer. Hence, i have had enough, and have sent a port out request to 1900. I will port out on monday.
Airtel customer support has been notified about the posted complaint.
