Airtel Complaints & Reviews

Hello ALL,

Airtel provide late approval for requested portability service and after that they sent me waved off final bill with considering my 15 days bill plan + data usage (Not consider my unused carry forwarded data ) charges.

Then Airtel send request to my current service provider that this customer having pending due Rs. XXXX amount. After that my current service provider gave 15 days time to pay pending bill but most of days gone discussing with Airtel regarding extra changes and they said to me we have escalated issue to higher team which will contact you in next 72 hours. Now my current service provided barred my service without informing to me.

I am not satisfy with airtel behavior towards customer specially for disconnected customer.

Some common formatted Email for reference
Dear XXXXXX,

Greetings from Airtel!

This is in reference to your email regarding data charges for your Airtel mobile number XXXXXXXXXX.

I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.

Best Regards,
Priya Kumari
Service specialist
Bharti Airtel Ltd
===================================

Regards

Hy its been 4 days, i have asked the man for wifi conectn.. His phone number is ‭+[protected]‬, evry day he tells us he will get the wrk dine with in the very day but fails from his comitment n switch off his phone when asked da details.. What poir services is airtel providing... Poor services 😅🙏🏻 plz eder remove such man frm jobs who fail to comit n r sooiling the goodwill of airtel or else get them replaced... Conection for vip floors sector 81

I had received a message from aircel to port my number to airtel. Thus, i had opted for porting. I have received an sms from your end stating the number will be activated (Port) on[protected]:58:00. Airtel would be activated but in reality, airtel is yet to activate my number.

I have been receiving two sms from your end,
1. Thank you for choosing airtel! We are setting up your services please wait.
2. We are unable to process your request. Please retry later.

Till this time my aircel [protected] not working, pl do the needful

Hello airtel people,
I am facing network like internet issue with last two weeks and call related issue faces daily 5pm to 8pm (While trying to call somewhere network in not reachable telling but while calling from another network calling no issue with them). Ha to bhai logo, humlog monthly ka monthly recharge karwate hain 2g speed ke liye nahi and nahi not reachable sunane ke liye.

I am sundaram exsisting customer, my aircel number [protected] to airtel. Getting very difficult from my upc number q7459273 and handed over your simakal (Madurai)
Showroom on 1th march and collected new airtel sim for this number by given rs260. But till to day number not activated. All my official interacting in this number i am suffering more than one month for this number. I expect the speedy action from your end help me
V. S. Sundaram
Contact. [protected]@gmail.com
[protected]
[protected]

I recently (i.e., on 17/03/18) got a 4G SIM replacement for my mobile number [[protected]] and since then I am unable to send or receive SMS. Also the USSD service *121# gives error every time I tried using that. I tried calling their customer care however it seemed there is nobody to attend my call. Now that I can't receive any messages I am unable to complete any online transactions that require OTP through SMS as this is my primary number.

I am an old customer of airtel since 2010. As per the advertisement of airtel, airtel is giving high speed internet with full tower in rural and urban area both. Last week, i traveled in a rural area of west bengal (Loleygaon-rishap-lava-kolakham).in those area, we discoverd that airtel is giving as low as possible quality signal. Particularly, the internet is far away from our reach for those days. We were separated from our family, friends and others as we were travelling. Our trip was awesome, but we were disconnected from the remaining world in those days.

So, please either stop advertising those type of things (Take challenges o. W. Get your money back) in the advertisement or give my money back for the five days.

I recharge My mobile no [protected] on 4 March 2018* for 448 Rs through internet banking but due to some technical issues web page didn't go for next step so I refresh the page and do it again all the step this time it was successful. But to my surprise my account balance was deducted twice for the same amount. I check on my bills statement with reference no[protected] it is showing fail transaction i am attaching bill copy of fail transaction below . I contacted to my bank for the same and they are telling me to contact the Marchant to refund. I Register a complaint [protected]@in.airtel.com on 15 march 2018 with ticket no PR[protected] and PR[protected] on 17 march but till now no response i need my 448 RS refunded in earliest stage. its been 15 days i made that recharge but no refund i used other service provider like vodafone and Rcom this type of deduction happened with them also but they refund the money with in 10 days where as Airtel customer service people not even responded to my complaint . In the mail they are telling to respond within 24 hours but its been 4 days but no response from them.

I have called airtel tv customer support on sunday 18th march 2018 arround 6:30 pm. And asked for a upgrade in normal set top box to hd set top box. I was told the charges will be rs.350 only. I confirmed twice the price. I asked whether they can send the engineer on sunday, they said for that i need to call on saturday for that. Today when i called to raise the request i was told the price will be 599. How can the price increase by 250 rupees in 19hrs only? Or they do this to everybody whom they finds interested in upgradation. Do they think us we are helpless that we have already taken airtel and now changing into a new server costs us more so they can cheat us in any way?

- suparna dutta

Hi, i installed ur airtelbank app to pay my Electercity bill but i couldn't be possible cuz i didn't have an idea how to pay & i tried a lot to pay but it wasn't possible cuz that otp i got from ur side maybe i filled wrong & that mpin i was about to fill it got uncorrect to then after i tried a lot so it was blocked kindly focuson it make it correct so that i can use ur facility.
Regard.
Jitender singh .

This tuesday my airtel sim got deactivated. It says no service, i tried to call customer care but there is no response. I went to airtel store and asked them to examine the problem, they made me wait for the whole hour and didn't solve my problem. All my bank accounts paytm and every single one is linked to my mobile number. I couldn't receive sms's, otp's etc., day before yesterday i got a new sim of the same number, they told me it would get activated by yesterday. It got activated but the problem is i can't either send or receive sms through this number and data cannot be accessed but i am receiving calls. I live in anandbagh, secunderabad. Various call drops in this area for the past 4 months. Data issues too. I tried to call customer care, the automated system isn't responding properly. I have my data plan till next month i got a message stating that my data plan has been expired. Please solve my problem as soon as possible.

I was not able switch airtel postpaid to prepaid.
I am chasing airtel store/customer care for past 1 month to switch airtel postpaid to prepaid, none of the person completed the task. I have raised several complaints to process this job. Airtel service is very very poor on this.
My airtel number is [protected]. And i'm not any any proper response from airtel, they are giving false promises like issue will be resolved shortly but till now the issue is not yet resolved.

Recently my airtel sim stopped working it says no service everytime. I went to airtel store and asked them to examine the problem they made me wait for the whole hour and didn't solve the problem. So i took another sim of the same number, they said it would be activated within 24 hours. It got activated but i am unable to send or receive sms through the number, even data cannot be accessed. I tried to call customer care, the automated system didn't work properly. I can't even file a complaint regarding this issue. I live in masab tank hyderabad. Here the signal is worsssttttttttt. I have to wait for 10 minutes to receive otp sms and whoever calls me they get not reachable after 2 minutes or so i receive a message saying that i have 2 missed calls. I live in city goddamn it not even a remote area. Why the # am i paying 399 a month for? And coming to data issues even google page can't be opened here. Every time i complaint to the airtel store, they keep telling me they have network issues here. How long will these issues continue a year, two, three how many years? Its the worst network i have ever used in my life. I heard a rumour airtel is working on 5g networks. What the hell? Not even 4g is working properly they are into 5g. Wowwww. It's such a greatest regret in my life subscribing to airtel service customer care is worsstttttt. I will port my number to jio once my issue is solved.

I have paid bill of my airtel number [protected] amount got deducted but the payment is unsuccessful, either refund my amount or pay the bill as soon as possible if you can refund it this would be great and if not then recharge my postpaid number with the amount i paid

Thank you for your help

Will be waiting for the response try to resolve this issue at the earliest.

Dear airtel executive,
I am a very old customer of your esteemed organization. I was using my prepaid airtel number from 5 years, but due to some very personal reason and circumstances, which include me shifting to other states for a while, i wasn't able to use my number for some time. When i tried using it again, i discovered it is not just working but has been issued to someone else. It came as a shock to me because following is the places i was using my number at
- government documents (Pancard, passport etc)
- bank
- school
- college
- friends
- profesional links
- social media (Facebook, instagram etc)
- websites and software registration (Godaddy)
- ecommerce and payment gateways (Flipkart, amazon, paytm etc)

And countless other places.

That number is like my identity, i am in a huge trouble, so i humbly request you to resolve my issue and provide me with a solution, as soon as possible.
If this will not get resolved, my privacy and countless other things will get at risk.

I hope you understand and will come up with a solution so that i can have my number back.
Thank you.

I was actually switched from airtel postpaid to prepaid in the month of december 2017.

And i cleared all my dues then and there itself in the airtel store for my postpaid account. And recharged with rs. 448/- for 70 days pack something. Then after the pack is completed, i was trying to recharge online and it did not allow me to do that and all the money got wasted in prepaid wallets of paytm, freecharge, mobikwik.

Then i went to airtel store again and recharged with 199/- and the executive told me that from next time onwards.

But again now, i could not able to recharge online. This is frustrating as a user they are not allowing me online recharge from last 4 months. When i try to do it from airtel app it says enter a valid prepaid number.

Hi,
I am not sure if your team is working on my issue my frustration still continues and even after 2 days of my speaking to mr yatin sharma (Someone from corporate office) no one has contacted me back or given me update on the issue i have been facing when ever i call your appellate customer care they tell me to give us some time it is more then 10days i am not aware why i am not able to make and receive calls pls give me feed back on this issues or let me know if you want me to disconnect my airtel bb i am willing to do it along with my 4 cell phone connections.

I am very disappointed with the way my complaint is being handled and i thought airtel was known for it's quality service but nowadays really pathetic services are being provided by customer care team. They opened a request number 83965192, 83970055, 84042725, 84045711 of my complaint, then closed it without resolving the problem. I called again and they raised a new request number 84090639 opened on 16.03.2018 was also closed without resolving the problem. My problem was that i am not able to make and racived call on my number [protected]
I got a call from your executives mr yatin sharma customer experience executive of bharti airtel limited but looks like he is one of the best and promised to resolve the issues by 24hrs but till today nothing has happened they are not at all interested in solving my problem (Are they hired only to waste time?). They are asking me to submit my aadhaar card copy and one photo to airtel store which was done on 16th i did but it didn't resolve the issue. This number i am using from past eight years
When i called customer service on 16th evening, and asked her what happened to the compliant lodge, but, the shocking thing is that she told me that number is under suspaenction which i was not at all aware when i previous called to customer care and asked why i was not informed she told me that my request has been picked up today only. I asked her that from 9 days you didn't even consider my request not able to make and racived call on my number [protected]and she proudly said "yes". (That means i was given false promises by all 8 executives to correct the problem within 1 days of time.) i was with airtel due to it's quality service but now looks like there is no reason of being with airtel why should i be doing running around and making call for past 10dayfor the mistake that has been done from your side. Please check and activate my number

Regards,
M a cariappa
[protected]

I would be discontinuing the broad band services provided by airtel no. [protected] reason being extra unknown charges which are included in bill though usage is not that much..I would like to go with other providers which are offering more on nominal charges.Please send your executives to remove setup from my home.

Sir,
I visited my nearby airtel centre in ghatampur kanpur nagar to convert my airtel no. [protected] to 4g as i requested by airtel through sms but when i get new 4g sim, man in centre ask for 50rs. And i told that airtel informed me that it's free he start misbehaving i warn him to complain in consumer forum but he didn't bother about this.
So i request u please do needful and instruct that person to return my money and an apology letter to me.

With regards
[protected]
Ghatampur kanpur nagar up east

My porting request from mumbai circle to bangalore was completed and when i changed to new sim provided by airtel, got an sms saying setup in progress. Now i am getting number doesn't exist message even after 2 weeks - my number[protected]

Aadhaar card verification was done at airtel service center in bangalore and new sim issued.

Right now i am outside india and unable to use the phone at all.

Can the number be activated please?