Airtel Complaints & Reviews

I applied for porting request on my current operator which is airtel postpaid.
I wanted to port it with vodafone prepaid service. As per the process, i sent port requesting message as 'port ' to 1900. Then, port code is generated.
And, further procedure followed for the application of new operator.

Few days later, i got message from vodafone saying that 'your porting request has been rejected by your current operator...

I am a subscriber of airtel postpaid mobile service. The company had launched an airtel secure service for its customers to insure their handsets against liquid / accidental damage on payment of a regular premium everymonth. I had subscribed to this offer and was paying my premiums regularly. On the 05 of feb 2018, i accidentally dropped my phone in a drain and it was damaged. The phone was an expensive one plus five make costing 38000 rupees. So i approached airtel for covering it under the insurance clause. I was harassed by the customer care executives for last five days asking me to submit various details. Some embarrassing questions were asked as to how did i drop the phone? What was i thinking when the phone was dropped? Etc. My adhar details were taken now all this was neither asked not sought at the time of selling me the insurance. However the moment a claim was raised all sorts of proofs became important. Finally today on the 10th february o have been informed that the claim has been rejected as it does not fall either under accidental or liquid damage. Ian aghast at this justification of theirs because my phone was dropped accidentally and was damaged for to a liquid. I think that airtel is running a scam by charging it's customers for insurance. I think that they need to be investigated and the customers like me should be protected by such

Dear sir,
This is regarding several communication i had with airtel representatives relating to the no portability since last 20-25 days i have been received calls from airtel from different people and different no.. They told me that i have submit a request for no portability from my vodafone no. [protected] to airtel but actually i didn't and they call me for the same on regular basis.

I will take strict action for that

—
Regards
Rahul

My airtel no : [protected] in the name of juthika poddar.
From the last 2-3 months i am observing that unsuddenly my balance position becoming nil.
This month also i recharged it on january 8th with rs.50/-.
From that time i made very very less calls. Because most of my calls are made through my husbands phone.
2-3 days ago also i found there was more than rs 30/- balance.
Suddenly from last day 08.02.18 at the time of dialling yours system informed " yours balance is not sufficient for making outward phone calls. Please recharge etc etc.
I dont know where my balances are going on???/
Please explain and take necessary steps to recover my balance.
For your information i am a housewife of 60 years - neither i do facebook, nor internet from my phone. So0 how it has been deducted.

Thanks.

Juthika poddar
M-[protected]
188 bepin ganguly road,
Kol-700030.

I am currently facing connectivity issue with my airtel broadband dongle for post paid and my repeated calls to the airtel customer care number (198) and
[protected] yielded no response from the airtel showroom.
Because of the above, i am unable to do my regular office activities even after getting the dongle device. Kindly fix it at the earliest and if not, i have no other way except to escalate this to the ministry of telecommunication.

My mb cut without use mera internet speed bytes me mil raha hai 4g me aur 1 ghante me 1gb khatam ho jaraha hai bytes ke speed me mera mobile number [protected] hai cheak kigea mera paisa jo laga hai recharge karne me laga hai wo return kige mai sim ko jio me port kara lunga is se bekar network pure world me nahi hoga please solve my problem my newor k name mirganj 20 bihar

I have applied as per airtel marketing person guideline for 40mbps connection. But i got 40mbps download and 9mbps upload.

I called customer care they said whatever plan you can buy, but from the plan you will get only 80% download and 20% upload

They're nowhere mentioned 80% download and 20% upload only possible with us.

Dear sir,

I had tried at least 3 times to get my postpaid number converted from postpaid to pre-paid in the past few months. Everyone i had been given false promise that conversion will reflect in your account after to hour ironically it never happened. Today when i visited to ground floor, site no 36/37, chinnappanahalli village, kr puram, hobli,, east tal, maratahalli, bangalore, karnataka 560037 i had been told they don't have form to switch a number to postpaid to pre-paid.

When i asked them why they don't have they said they don't have again. I asked them why they don't get the forms their answer same.

I have humble request to you take the proper action against these airtel stores and operator.

Thanks

I am calling from esamia bazar, hyderabad.
We are experiencing a lot of call drops and network issues in airtel network in this important - sultan bazar area of hyderabad.
We have complained many times, but nothing has been done by airtel yet.

If airtel doesn't improve its services over here, many customers will shift from airtel to other new networks.

Yesterday after recharging my airtel prepaid no. With 150 rs i got another message within 5 minutes that 35 rs have been deducted for the namkeen pack, since i was not using airtel since 5-6 mths i never activated that service. Sms provided me one no. To deactivate the service, when i called that no. The service was deactivated but 35 rs were not returned. I want my 35 rs back, i better give this money to a beggar than to these filthy corporates.

On 8 feb 2018 my at night my network gone and never returned till date. Next morning i connected to customer support and they advised me to change the sim from airtel store. Afternoon i get the message to restart my phone but again there is no network. I called up again and the customer care advised me to wait for 4 hours. Now today is 10 feb 2017 and still no network. As usual they ask 24 hours to resolve the issues. As these days everything is on mobile and i'm facing the horrible experience for being airtel customer. My banking stopped for more than 3 days as they asked me to wait for 24 hours. Being an old customer i never ever going to promote or recommend airtel connection to anyone i know.
As im calling them so many times and in return i get more and more time to wait.
After this no more airtel connection in my life.

Thank you airtel for such wonderful experience and the loss of money im facing due to you.

Dear sir,

Yesterday i recharged my airtel digital tv recharge through airtel app amount of rs.415 /- the transaction was failed but amount deducted. I tried again, again my amount rs.415/- deducted but nit recharged and refunded. I was very disappointed. See attached my account statement that amount deducted from bharat tel. Please help to refund my money immediately.

My mobile number : [protected]

My airtel digital tv customer id : [protected]

Total amount deducted rs.930/-

This refers to the subject matter, please note that for the airtel number [protected], i have recharged from airtel application through airtel bank for rs.399/- and it was not reflected to this number and i could not able to call also and messaging low account balance. There after i have called up on airtel customer numbers several times and got to know that the query will be resolved in 2days and also asked me to recharge for rs.10/- more to get updated. That also done by me but rs.10/- only got immediately updated to this number account. However till date inspite of several complaints rs.399/- was not updated to my [protected] number till date.
So now what to do about, i don't understand.
Please resolve urgently.
Thanking you
Sanjay kale
[protected]

I had an active unlimited since 1 gb was not enough i wanted to club it with another unlimited pack. To confirm that on topping up i will not losse the previous data i. E 1 gb i contacted airtel via 121 service customer care executive told me that full venefit of 1 gb and 2.5gb willl be credited, seeing this i proceeded with the recharge but now i am just getting 2.5 gb whose fault is that. I request being a bonafied person i get the full beneifit.

Since around 1 year now we are experiencing heavy network issues with airtel.in our area everyone using airtel is experiencing the same issue.in spite of number of complaints and follow-ups we are not getting any satisfactory reply. Neither there is any resolution to the issue. Phone does not work at all in the area venkatapuram and nearby in jamalapuram. Airtel claims to have best network but sorry to say that its not true and also we are experiencing very bad customer service. We have no idea by when will this get fixed. We all are now thinking on porting out which seems to be a better solution here.

Address:
Venkatapuram (Vill)
Yerrupalem (Mandal)
Khammam (Dist)
Pincode:507201
Telangana
India.

Not even getting 2g speed on this daily 1gb pack...I had put a 3g pack of 399rs for my airtel SIM..but I'm not even getting a 2g speed..this is first time airtel is cheating like this. The pack says it's for non commercial use. Does this mean that we can't even use it for 2g speed. Hardly one whatsapp message goes from my mobile .

Hi
I recently opted for portability from tata docomo to airtel. I’m using iphone 5s, when i went to local airtel distributor head office then sold me a 4g sim saying i would get 3g data on my iphone. It’s been 3days i didn’t see 3g on my phone, it shows on and off “e” and also it shows no service. Though it shows “e” never gets connected to the internet, tried couple of times reaching customer care. They answered change the sim into another phone, then i have changed the same sim into my iphone 6, but the issue was not resolved.

Hi my name is disha i am using airtel post paid connection from more than 6 months now and my credit limit is 3600 but this month before 4 days i received a message where in it says my current outstanding bill is 15200 stating your services will be stopped and today airtel has stopped my services with out any intimation if my credit limit is set to 3600 then why airtel didn't stop or notified me when i exceeded my credit limit they shoul have duped my services their only

I can not afford to pay such height bill of 15000rs
Airtel are providing phytic services ever month charging higher bill then plan and this month it's just too much
This is mental harresment and today because of barred services i was not able to do my job properly
Airtel is making me mentally sick
Please help me with this issue i am really u able to understand why airtel didn't stopped my services when i exceeded my credit limit
Airtel number is[protected]
I want to port this number as soon as possible

Worst customer support
I hold an airtel number, which converted from postpaid to prepaid on 30th jan 2018and thereafter, i am not able to make any recharge, hence no outgoing and no internet.
Its been 10 days now. I have tried all possible options but of no use.
The airtel gallery guys are good for nothing, they do not know anything about their daily work.
I contacted customer care on 121 and 198. After big argument with junior executives, i then spoke to some seniors like ankit pandey and shrikant nepali.
They all gave me false commitment of 48hrs thrice (48 * 3 = 6 days).
Then as a last resort, i emailed to nodalofficer. [protected]@in. Airtel.com.
From there again three different people spoke to me (Ashwini k, macherla akhila, akhil shaganti) and all are still giving me false commitment of another 48hrs.
I am really very frustrated with this behaviour. I cannot make any outgoing calls nor use internet. It is affecting my business.

My one question to airtel - does it take 10+ days to resolve one issue? Is your technical team so weak? Do you have any sla for service request?

Also, i checked on consumer forum websites and many customers who converted post to prepaid got this issue, and still airtel has no answer to this.

Really worst service by such a old company.

Request ref no: conrc[protected]

Sir, i can’t have access to my airtel prepaid mobile number. Perhaps it is deactivated as it was not in use for sometime.

Now i am facing problem because it shows that this number do not exists.

I want my number to be reactivated as soon as possible. Kindly help me to get out of it. My airtel prepaid mobile number is [protected].

I will regularise the connection.