Airtel Complaints & Reviews

Hi,

This is Manish Sankar Misra, I have applied for a broadband connection (Kelambakkam, Chennai, Pin -799250) on 02-Feb-2018 . Payment was done and the proofs were submitted on the same date . My payment transaction ID :[protected] and my generated CAF No: 4561157. I was told that I will be getting the connection in 48 hours .

Saraswati was the first person who contacted me (Her Mob No[protected] ) and called me on regular intervals until I did my payment and submitted the documents . I have been Messaging from lasr 2 days and I didnot get single response.

One installation person called me this morning and asked me that He will be coming today at 5:00PM for giving the connection . Later he called again and said that its been cancelled and I need to call and inform airtel to get some other installation guy (Installation guy's no: [protected]).

I have done multiple follow-ups, called the customer service but there was no progress . I am very much disappointed by the service I am getting .

When it came to your business I received more than 5 calls in an hour . Even I was contacted by 2 of your executives, fighting within that who will process my connection . and once the payment is done nobody even cares.
I am sure, this is not the way you want to treat your ciustomers!!

Hoping for a reply .

Regards,
Manish
[protected]

Earlier I had an old model airtel4g sim(with no adapters-standard size) which I wanted to swap with a new one(with adapters for micro and nano slot), since my phone demanded that. So I went to this retailer and bought the sim for 50 rupees. I was instructed to send an SMS stating "SIM sim number" to 121 through my earlier sim.I got a message which read "reply with 1 to confirm".I did the same and got a reply message stating that the sim card would be activated within 24 hours. I waited for the time being and my earlier SIM was out of network, so I swapped the new sim but it received no signal. I contacted the customer care and they informed that I will have to wait another 4 hours for activation. Again I waited for the time being and after another 20 hours my new sim was out of signal. This time the Customer care instructed me to visit a nearby Airtel store. I did the same. The guy there asked me to show the request message I sent to 121.After seeing the message the guy said that I have messaged the wrong sim no. I messaged the number on the cover in which the sim would come. The guy at the Airtel store obviously didn't believe it, but however he carried out some standard procedures which includes getting my Aadhar number and thumb print and said that the new sim would be activated in 4 hours. He charged 25 rupees for this. Shortly I received a message through the new sim stating "your number is xxxxxxxxxx.Please restart your device". I received a configuration message which I saved. My happiness was short-lived. Suddenly after I chose to save the network settings my new sim was out of signal. It has been 20 hours since then no signal reception yet.I have restarted my phone several times but in vain. Now I know why the newcomers excel in the industry it's because of their service. Worst customer service. All my contacts know only this number which has no signal. I regret buying the new sim. Better not buy thus sim again.

Hello dear sir,
My airtel sim is maharashtra circle....
But actually using area mumbai...
Than get roaming.. But not get this incoming calls?? Plz... This problem befor yesterday afternoon.. Very trouble.
But sim is maharashtra circle work is better not any issue. Plz. Solve this problem what is the problem sir.
Thanks sir...
Your faithfully.

Dear fellow indians,

Please dont open your account with airtel payment bank because it is a complete scam. Here i am telling you why it is a scam.

Couple of days ago i deposited my funds near about 3500rs to pay to a merchant but when i am trying to pay him i always got an error transaction failed. Then i tried to reverse my amount back to where it was debited again i got the same issue i. E. I can't transfer those fund to anywhere.

Then i tried to call customer support but now you cant call to them as well because they have removed their no. From everywhere.

Remember guys i already updated my e-kyc on airtel app but when i reached to airtel store the executive was saying your e-kyc is not approved and as of now we cannot approve your kyc by my end as well, then i asked why they have no answer for that and he continuously forcing me to go some-other airtel store, i wandered why he is pushing me to go somewhere else when he himself cant help me out. He was saying me to use these funds for dth, mobile reacharge else my money will remain in the wallet their is no way to take that money out from airtel wallet.

So guys dont get into this trap. Airtel payment bank is complete a scam, no support, no call back, no issue resolution. Once you put your hard earned money in airtel's wallet you forget to take it back. I lost my money but i dont want you people to lost your money.

These people are looting common man's hard earned money.

Thanks

Regards,

Vikyy

We just had a new connection installed at our place of airtel vfiber. Internet speed is below the desired speed and connectivity is very poor. The connection cracks at times. It's a new vfiber connection and it doesn't provide the desired speed. The company claims to provide 20mbps speed but it hardly provides 300kbps speed. Experiencing the worst internet speed.

With full confidence in the brand name airtel, i happyly applied for a new airtel prepaid sim connection on 02.02.2018 (Afternoon) at airtel office, sda complex, kasumti, shimla. But to my disappointment, i saw the casual attitude of the office staff towards customer was very annoying. After almost 40 min, they issued the new sim (No. [protected]) and i paid the recharge amount of rs. 230 to activate the sim. They conformed its activation thereon. But by evening the number was not yet activated and we approached the office. They said that there was some server problem and assured us that it will get activated by late evening. But for 3 days the number was not been activated despite our constant followup. Finally i went to the office on 05.02.2018 (Evening) and told them about my issue. There i was shocked to see their response, they were lease bother with my problem and stated give excuses. I got very disappointed with such poor customer service and decided to surrender the number. When i told them to do so, they had no regrets in letting go there customer just like that and very easily returned me rs. 230. So if this is how your customer service is then i must tell you that airtel is just for namesake. It don't have any brand credibility and customer means nothing to you. How one can let go its customer so easily when the fault is that of the company. This was my first ever interface with airtel and this is what i got - a pathetic staff attitude and such poor customer dealing. Totally unsatisfied with airtel service, atleast not expected from a name like airtel. Disappointed. Rishta jodnay say pahley hi tordh diya!!!

Airtel has done fraud with me of rs 5000 i have open a airtel payment bank but they have block my account. Because of kyc i have given all the document sitt they dont unblock my account because of this i am not able to do any transaction from airtel money it is my half salary...
I have talk to there customer care but they still not help me out even customer care person has check that all the document as per there need reached to them still they have not unblock my account..
What i do in this...

I have recharged my dth 2 times recently. The company has taking the same recharge on my main + add on connection while the said add on has been cancelled since last 3 years and i am not getting is recharged since then. I am requesting company officers to adjust the amount taken on add on to my main connection but they are not doing.

I have repeatedly requested company officers to permanently cancel the add on hereinbefore many times but they are not doing.

The company's service is very bad or poor.

Hence this complaint.

Date of incident : 06/02/2018 please note that i have first recharged my airtel prepaid mobile through airtel app with rs 399 for 1 gb/day unlimited calls pack which was deducted from my sbi account (I used net banking). I bought only one recharge data pack but i was charged for two. I have my bank statement attached below. I tried contacting airtel but the customer representatives. I request a refund from the airtel authorities.
Thanking you in an anticipation.
Regards, sohail amer

Dear team,

I have 2 airtel postpaid and 1 airtel prepaid connection,

I stay in dlf cyber city phase 3, recently i shifted my flat and at my new flat (Its also located in dlf cyber city phase 3) i am facing network issue all my airtel numbers only. I already logged a complaint on 3rd feb 2018 with reference no : 83191849. But i didn't get any information on it.

Can you please confirm the status or i should port all my numbers with other service provider.

Dear sir,

Yesterday i recharged my airtel digital tv recharge through airtel app amount of rs.415 /- the transaction was failed but amount deducted. I tried again, again my amount rs.415/- deducted but nit recharged and refunded. I was very disappointed. See attached my account statement that amount deducted from bharat tel. Please help to refund my money immediately.

My mobile number : [protected]

My airtel digital tv customer id : [protected]

Total amount deducted rs.930/-

During the period december 21, 2017, and january 1, 2018, airtel people came to my road dr. Radhakrishnan nagar main road, thriuvanmiyur, chennai 600041 and dug up a world-class road to lay their cable. They came in the middle of the night, according to the watchman.
They took the cable across the road and took it on top of the footpath. Then they have poured cement concrete on the cable and have left it as it is. The ridge they have made on the footpath looks ugly and makes people who are walking trip over. It is dangerous to let a cable on the footpath.
The airtel people do not have permission to dig the road or damage the footpath. Both are public property. They told me they have no permission to dig the road. Permission to dig the road is mandatory. The ae, mr. Murthy of ward 181, chennai came down and inspected the damage and said no permission was taken from the corporation.
Now he wants to go to the police and lodge a complaint.
But airtel does not give me a name against which the police complaint can be registered.
Geeta padmanabhan, [protected]
Secretary, residents' welfare association.

I have ported 2 numbers from idea to airtel but till now there is no service and old sim stopped already.

Kindly resolve this asap as i am losing many important calls due to the same.

This is such a bad service for postpaid users like us. We wholly depend on our phone.

I request you to start the numbers immediately, as its already been delayed.

I purchased this product on jan 30, 2018. The technician never came to install. I got tired of waiting, went to the airtel office where i bought it. There they installed the sim card into the hotspot and demonstrated how it is supposed to work. On coming home, i find that it does not work as expected.

I am unable to file an online complaint because the form never downloads
("loading" message displayed all the time). I tried to call their 800 number. It just disconnects immediately. I tried to call their direct number. I get a message
"this number does not exist". What am i supposed to do?

Hello i am dharmeshwar chaudang i am from assam. I am a very old customer of airtel. Our whole family is in airtel. But from few days i am suffering in poor network quality in my area. And i don't get 4g coverage in my area. While jio is giving 4g coverage fully in our area. But, what are you doing? So i am using a jio sim now for internet browsing. And i even can't make a call without any problem. What can i do if you don't give me network. So i request you to please provide a good network in my area. I had complained you much about the problem. If you don't provide me a good network i have to port my sim to vodafone. My address is - nachani no 1, p. O.- nachani, district - dibrugarh (Assam). Pin - 786613

From airtel : your airtel mobile [protected] online recharge txn id[protected] of rs 549 has been initiated. Please keep the txn id for future reference.

From sbi : thank you for using state bank internet banking. Your transaction ref no igacvytoq1 for rs.549.0 on 06-feb-18 00:41

Then now recharge status failed but i haven't received refund

Hello,
This is mandeep singh from delhi and i've been using this no. From last 1-2 years ([protected]),
My postpaid bill plan is rs 649/- every month and been to abroad on 21st december to 28th december and airtel has applied extra charges on my bill which is of 3200/- something in december and 1200/- on november bill also.
Without giving any information to me about the charges, the customer care is telling me not to consult airtel store instead of customer care, i wanna ask a simple question why you have given a authority to airtel store to help consumers, you should stop the license to open airtel store then if they dont know anything and moreover the executive working in airtel store is giving false information to me nor you guys told me that i will be charge 649/- per day as a international charge.
Now they are giving me the information about the dubai standard rates charges but my question is why you guys not gave me any information about the plan and the charges and also i have talked to the customer care executive the have given me the interaction id (26
[protected] and before going to dubai, i went to store to know about the international plans and they gave me false information to me there also by activating international umbrella pack and told me that you now make calls to anyone from there and i had activated the rs200 pack for my no. Also from igi airport also
Please help me guys

I am using this airtel sim for almost a decade. Just a couple of years back, i replaced it 4g sim and using the services. Without any prior intimation, they stopped the service to my sim. When i checked my nearest airtel store (Okkiyam thoraipakkam store, chennai), they told me that my sim is still active but i need to get a duplicate sim to continue the services. But they told they are out of stock of sims and so they can’t provide me a new one. My sim was not working from friday (2/2/18) and they still say stock not available. They ask me check in adyar or athiruvanmiyur airtel store. Due to my work timings, i am not be able to travel to those stores. Since my number is not reachable, i am facing lots of trouble, both personally as well as professionally. As a airtel showroom, they ought to have new sims handy. I am wondering why they are not refilled with new sims. Please help me in resolving this issue at the earliest.

Hi,
I have been abroad for more than 2 months and use my airtel prepaid number for my banking purposes in india. Due to inactivity my number has been deactivated and i tried recharging but it says my number is invalid. I currently have nobody in the circle i used my number in (Bangalore) but is there a possibility that i can do something online? I do not want to go through the hassle of a duplicate sim or a new number.

My name is danish suri. Today i have purchased one new airtel connection number [protected] from airtel express
Banjara crest apartments, no 6, apartment, hennur cross, kalyan nagar, bengaluru, karnataka 560043

The agent (Faisal) charged me inr 230 for the sim card and benifit of 1 gb data per day and unlimited local and std call for 28 days.

My sim card got activated at 2 pm but benifit was not added i went to the store again at 6 pm but the agent (Faisal) was not there. I took his number from other agent. Then i called mr faisal to remind to add benifits on my number but his number was busy, i tried calling him again after 30 mins but his number was still busy, i called him again at 7 pm he picked the call and told he will add the benifit within 15 mins but that never happened. I called him again at 8:30 but he disconnected my call, after that i called him 5-6 times he kept diconnecting my calls.

I am so disappointed from airtel. I have been using airtel from 2006 but i have never faced any kind of problems but what happened today is not acceptable.

I want some action to be taken on this guy.

Kind regards
Danish suri
[protected]