Airtel Complaints & Reviews

I recharged my pre-paid number online with a Rs.448 voucher and unfortunately my father also recharged the number with a Rs.509 voucher without my knowledge from a cellular point in Eluru. I called the customer care and they just keep saying that I have done a mistake and they don't want to do anything about it. This is not fair, as this is a genuine mistake and this happened for the first time.

Can you please kindly cancel/refund the online transaction or extend the validity on the account for 82+90 days. Many thanks.

Hi,

It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of nov'17.
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to keeping my phone in my jeans pocket i was travelling on a bike and i slipped due to y carelessness. What a rubbish statement ever...

The very next minute i called up the customer care and after that went to an airtel store and enquired about this and then registered for the claim.
There was no support for a customer. They gave no good responce and insulted me saying careleness and denied my claim.

May i request you to look into concern as after many days of rigorous follow up i could register my claim and i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

Suddenly my airtel sim was deactivated very important noticed next day after recharging of 199rs plan... I want my sim to be reactivated with my 199rs plan... I will pay reactivation charges of 20rs which is informed by customer care to me. At any cost i want my money back if not wil cancel all my services of airtel n port to other well known networks.

Today when i recharging my father airtel mobile number through airtel money i click on the advertisement which automatically recharge my number with asking anything. It takes money from airtel money account. Please reverse the money/recharge my father number. Transition id ([protected])
Wrong number ([protected])
Correct number ([protected])
Amount (448)

Worst internet service, even though iam receiving 4g signal the speed is much slower than 2g, worst speed i have ever had, but in addition they deduct money for unknown services without my knowledge, if i call customer care they said while using internet i might activate that services but iam confused that iam not using airtel internet nowadays due to slow net service, i think the only way to escape from these is to change from airtel network...

From last 6 months automatically some games, ciniplus packages are getting activated without any request from my side. Money is getting deducted without any messages. Called cust. Care so many times and am really fedup with airtel. If i raise the complaint supervisor will say sorry and they refund the money and very next day it’s getting deducted again. This is happening from last 4 months. I have lost almost 1000 rupees.

I have added rs. 5097/- money in airtel payment bank as on following :
30/11/2017 - rs. 1000/-
06/12/2017 - rs. 20/-
12/12/2017 - rs. 4077/-

But i am unable to do any kind of transaction in my account from that day. I tried every mode of transaction like recharge or transferring money but an error occurs saying "debit for your account is not allowed"

I called customer care they said me to send my kyc details. Which i sended to them.
For which i received a case id : 1296618 on 01/01/2018
But it doesn't work so, i called again they said you have to send the statement for the same from where you added the amount. So, i sended the statement of my card from where i added money. For which again i received a case id : 1320121 on 05/01/2018

But still no resolution provided from airtel. Every time i call to customer care they said that we are forwarding the same just wait for 48 hrs your case will be resolved.
But at the end no solution done from airtel till. Its almost 03 months and still i am unable to do any kind of transaction.

Please do the needful. An early action will be highly appreciable.

We have been airtel customers for more than a decade and all my family members have been using airtel connection for longtime now.

The subject number is in my name though is used by my wife. She visited dubai in the month of oct 2017 and opted for an international package for rs.2999. This amount was paid in the subsequent billing cycle.

She again made 2 weeks trip to dubai starting dec 23rd 2017 until jan 6th, 2018. We were debited rs.2999 two times (Apprx rs. 7500 inclusive of taxes), even though we had not opted for this service on this trip. You would notice that there has hardly been any usage on this number while we were in dubai. I fail to understand how could the same service be auto activated without taking a consent from the customer.

The total bill amount has been paid in a timely manner in spirit of a long drawn relationship with airtel, i am surprised that no action has been taken despite my multiple calls to your customer care.

You would notice that only 5 calls were received attracting a charge of rs. 630 only. L during our stay in dubai during the period stated above.

Airtelcaf provide me work on 16 january 2018 and i will complete it 31 jan 18 in between 15 days. And now say work complete nhi hai isly payment nh inki link nhi chalne k karan 2 din main whan se data gayab ho gya or call krne pr kha gya koi problem nh aap kaam kro.
Mujhe mera payment clear kia jae or agr data acurate nh h tou report bhejo.

Airtel has self activated whatsmob service on 3/02/2018 and deducted r/s 75 from my balance without my consent.
On seeing the message i got it deactivated but r/s 75 were not returned.
It is unethical practice and need to be stopped.
Airtel to return the money and penalty for unethical deduction and pain to customer.
Avadh
Phone [protected]
Email [protected]@gmail.com

I have opened a airtek payment bank wallet middle of january 2018. After that i have deposited rupees five hundred in this wallet. When i wanted to recharge airtel number from this wallet system shows error that this is a deit freeze account. After contacting customer care they ask me to send pan card and aadhar card scanned copy. I have send those documents very next day a case no has generate bearing no 1407703 dated 21 01 2018. But till now no sollution made by apb. When ever i call them they said it took 2 days to solve the problem. I called them 5 to 6 times but they always say it will take time. I just want to know how much time will it take to solve the problem. This is worst service and very bad behaviour of customer care exucutive, backend officials are worthless. My fault is that i have open a account in a worst bank of airtel. If they are unable to serve services then why they opened payment bank.

Kindly resolve my issue as early as possible.

Mujibar rahaman
Wallet no -[protected]

I have recharged my airtel mobile number 82*79 using paytm.com and got recharge successfull email with order number [protected]. But i didn't received any recharge in my airtel. I ask for that from paytm and they asked me to ask from airtel. I call airtel and they told me that they had not received any recharge request from paytm. Later paytm addmited via mail that the problem was on their side and my debited amount 498/- will be added to may paytm cash. But it didn't happen. I have mailed paytm many times but i got not more than a auto generated mail to take care the issue. More disgusting is that when today they ask me again to talk to airtel. Now where that recharge amount had gone. They are not taking my issue seriously and not willing to refund my 498/-

For the mobile number [protected] recharged 509 offer threw online recharge backage. Its show offier 90days offer calls free and 1.4 gb free per day. But store person told your mobile not elegible for data recharge for my mobile number.

Store person and customer support team is not support very bad responce. No one anwser correctly

Kindly make complaints to this issue and rectify immediately,

Registered on airtel money wallet last month however when i am trying to initiate any transfer from my account, it shows debit facility has been freezed in my account. I have submitted all valid identification documents as per kyc norms to the airtel money email id. I dont know what kind of foul play is going on, they are just trapping people to use airtel money to receive gifts in form of cash for shopping and spending and paying bills, and once you get the money in wallet, they will stop the debiting. Complained 2 times on customer care but they making fool all times..ac no. [protected]

The airtel landline back end team are changing our landline basic tariff plan to broadband connection without even informing us!, this has been repeatedly happening and we have placed a complain, but the tariff plan is still not been restored back to the old plan, and our phone gets disconnected quite often because of the unprofessional manner in which the airtel backend team are working in changing the tariff and services without the consultation.
We wish corrective action will be taken by the airtel higher up in this regards.

Hello this is mohan rao poatpaid customer since 10 years and now got to opt another network if this issue wont get cleared with urgent action as the location i live is not haveing the internet frequency v people here are with almost 3000+ airtel customers may opt to another network if this continues.. And the positive thing if this frequency gets gud another additional5000+ connections may come to airtel so have any urgent action location sc colony
Pothrakonda, sompeta mandal, srikakulam, andhra pradesh

I have using Airtel sim from last 5 years but from last 2 months I have facing network issue on my sim. I have talk with customer care they suggest me to replace the old sim with new sim. Then I replace the sim and airtel store take charge Rs. 60/- for sim replacement. But after sim replacement I have till facing same problem all time network issue I can not call, Get 3G data as 30 kbps download speed which is below 2G speed. Please try to solve the issue. My number is [protected].

Hi, i have raise a broad band request and paid the amount rs. 500 on 25/01/2017 as the broad band service was not feasible in my area for broad band connection. I requested them to refund my amount. I am following this issue with customer care & then submit complain to nodal team but haven't got any proper response from any one so i have contacted appellate team but then also i am unable to get my refund amount yet.

Regards,
Swati haldankar

Airtel is the worst broadband provider. I live in pashan, pune, and for the last 3 months i am not getting proper speed. The plan is of 40 mbps and the speed which i usually get is 3-4 mbps.
Every time i call customer care they say that outage is going on in the area. This has been happening since last 3 months, don't know which outage in fixed line takes 3 months to fix. Are airtel technicians illiterate?
Each time i pay my bills on time, they also have high charges as compared to other service providers. Airtel has monopoly in pashan area, there is no other broadband service provider in this area, hence i am stuck with airtel.
Really, airtel only know how to bill customers, one of the worst companies for broadband connection.

My airtel odisha to airtel assam porting process just completed and after new sim jst started to recieving network i cannot call to 59059 for verification as the call gets automatically disconnected

Pls help me as iam currently in odisha and cannot visit airtel shop
My airtel nos is [[protected]] and my name is siddhanta bora
Alternate contact nos[[protected]]