Airtel Complaints & Reviews

Hi Team,
I am a regular postpaid customer of Airtel from last 1 year i am facing a very poor network problem from last 6 months also raised so many complaints but still these complaints are in pending state and there is no benefitting reply from airtel customer regaring my issue. also they are not accept the request of porting out from airtel as of now we are 3 members in my room all are facing same issue. my last complaint is of 20 september and complaint no is 79637858 .
Please support as we are continue facing this issue since long time

Pathetic service. From 21th Jan to 30th Dec the service down and no action being taken.
- 21 Jan 2018: Scrambled Signal . Complaint no: 70143265
Somebody came to check. Went back say it is a cam card issue.
Till 24th Jan they didn't turn back and from 21 jan to 24 jan they kept rescheduling for 1 day. Finally concluded that CAM card stock not available.

- 28 Jan 2018: Escalation Complaint no: 70391213
They came after so many follow-ups and installed a new Cam card. Then classic sentence "Service will be active in 20 mins". That 20 minutes never came. I called again and spoke to them for almost 1 hour . They raised a new as below

- 29 Jan 2018 : he asked me to do many things in my TV for 1 hour. after he could not resolve, he rasied ticket no: 70428924.

- I got a message to contact service engineer. When I called me, he said activiation is not in his control and asked me contact another number.

"LOOKS LIKE THEY ARE EXPECTING CUSTOMERS TO KEEP CALLING THEM AND MANAGE TO FIND A PERSON TO RESOLVE AND ALSO TO FIX THEMSELVES"

- i called customer care again on 30 Jan 2018, and they raised ticket 70449016 with title "Repeat complaint" and they have assured to resolve by 5:30 today (30 jan 2018).

I contacted the nodal office by email explaining the problem and tweeted to airtel_presence. They only regret for inconvenience but they never resolve the problem.

I have wasted so much time calling them and go through some much of mental stress. 3 times transferred to higher officials and nothing is being done to sort out the issue.

Submitted postpaid to prepaid on 24th of january in brigade metropolis airtel outlet in whitefield, bangalore.

The postpaid number immediately stopped working. The prepaid sim is not activated even after a week.

I was told by the representative that it will be activated within 4 hours on 24th of january. But even after week and several follow up visits to the airtel outlet, sim is not being activated. Every time i go to the outlet they say it will happen in 4 hours.

I am not able to get my important messages and calls from past one week. False commitment made by represntatives several times. It is a big mental harrasment to me.

I am venkateswarlu from bangalore rajarajeswari nagar,
Since from two days i am having missed calls on airtel service.
I had migrated from vodaphone to airtel because of this.
First month ok.
Started problem from two days.
Airtel sms will come with out fail.
But we can't make or receive calls.
Very problem.
Enable to make our going calls, network is gradually reduced.
When we stop call immediately the network is good and sms will come stating that you had missed call from number.

I have paid inr 1199 to airtel to activate international roaming (For malayasia) in my number [protected] on[protected] after speaking to airtel store @ goalpark, kolkata. They failed to recharge as there was link failure.
They suggested me to recharge online and i a have done that on[protected] through my citi bank credit card, which was successful. To my surprise there was no network in my phone during my visit at malaysia from[protected] to[protected]. I got into trouble without a phone and was disconnected from all my contacts in india. I incurred loss in business.
Airtel customer care is refusing to refund the money i had paid for the service - which airtel failed to provide.

Hello team,

I had already sent a massage as sim following backside code to activate 4g sim. After two days also i am unable to get the network in my 4g mobile. Please help me go resolve this issue. This sim was taken from o e of your outlet. And thy asked me to msg with the number to activate. After sending message i got confirmation as sim will get activated after 24 hours.. Already 48 hours completed.. Please help me resolve this issue.

Sim number [protected]

Thanks
Syed

Sir/madam

I am an airtel prepaid customer with mobile number [protected], and very unsatisfied due to recent plan activity. I have taken a plan of rs. 169 on 16th of january. The details of the plan are given in the attached photograph. As it is mentioning the validity for 28 days but its end on the 14 days. For this haphazard provide the half of amount as plan worked only for half the period.

Look into the matter and revert at the earliest.

Thank you in advance.

I have made a transaction 2 months back with airtel for mobile recharge, transaction was not successful. However money has not been refunded till now even after repeated complaints and followups.

Details :
Date : 04 nov 2017
Txn description :[protected]ccaairtelinmoney
Txn no :[protected]
Amount : 349.00
Clear balance : 86, 000.03
Account details :[protected]
Hdfc0000683, kazhakkoota

I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the online recharge websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 51619' message.
I got response as not autorized to use lapu reversal service

Please do the needful

Transaction id is [protected]
Amount recharged was inr 448

Respected sir. I am sarat ch behera from odisha dist. Ganjam i have 10 years airtel customer my mob no [protected]. Present this no close. Plz provide this no same name. Before 8 month not recharge this no _[protected] because as a my present office cug airtel no [protected] use. Dear sir kindly provided this no [protected] as soon as possible. I have countnew. Your best customer (Sarat)

I am living in srikot ganganali garhwal uttarakhand. Here network 4g data speed is worst then 2g. I already complained many of times regarding network data speed but they give only satisfaction that will resolve but i facing same problem. Me my colleagues planning to switch the network if this problem will remain same.
My contact no.[protected]
Pin code 246174

I did a recharge for an orissa circle airtel number in airtel app, it was shown as 150 rs full talktime. However, the talktime received was 127 rs only as seen in the sms and balance (Attached). Please check and add the pending balance. Also let me know why did this happen. Is airtel misleading its customers?

Incoming calls & messages on my number [protected] is not working since the day i have ported it from vodafone (26th jan'18). Done everything right from raising complain on customer care, visited airtel stores, changed my sim & phone but still probem is not fixed.

Can you help me in activating my number in correct circle. I came to know that my sim has been activated on some other circle and not on home circle of haryana. As far as i think that it is a crime for not maintaining a customers number on correct circle in your hlr.

Reference customer care complain number is 83008910.

Have been staying overseas since january'17 and a customer of airtel since then. The inter national roaming service was active (Only for incoming sms and no voice calls or data plans). After an alert for abnormal amount, had to de activate the international roaming from november15th, while in uk. Had to re activate the services from dec.15th due to travel to usa.in the next four days got a message that charges for data utility is rs.2867/- and it reached rs.5800/- in the nest two days, when landed in usa. I always use wifi and maintain separate mobile numbers both in uk & usa. Charges for data services used in usa, even before reaching usa. Is levied. Some foul play or error. No appropriate response to my various mails (Presently am in usa). Highly atrocious. Am a senior citizen and have been travelling overseas for over a decade and aware o[censored]sing mobile services, while abroad. K. Mahalingam

Recently deposited an amount of rs 2000 in my airtel wallet. Now when i try to do any transactions from it a notice appears and says "debit for this account is not allowed".
Cc from airtel what does it mean. Quite frankly i care less about what it means. I want you people to kindly solve my problem because i got other things to do too
Phone no:[protected]

Dear sir,
My number is [protected]. For the past few months i am experiencing that i have been charged for unwanted 54321 services. I have never subscribed any of the services. Whenever i stop any service, another services automatically gets activated. I have lost rs. 200 with this unknown reasne on deduction. I feel like cheated. Please stop all this. I was so disappointed with airtel service by deducted my money. This is not fair i being cheated by airtel company. If the company did not stop as soon as possible. I am going to change to any other company.

According to my data plan of 399 i am enjoying 1gb/day internet data service. But internet speed is very slow. Many a time it is 0.000k/s. As a customer i got offended because i tried complaining to airtel care executive. But he could not address the problem. They just promise bt do nothing. I request you that i be provided with optimum internet speed. Else i should complain against aitel in consumer forum.

Thank you.
Regards
Mob. [protected]

I am using 4g sim with 4g smartphone. My home located in ambattur, chennai city. I always getting 4g internet speed below 30kbps in night time. Very worst network. But tv add shows airtel is indias no 1 fastest network provider. Veryvery cheating. Airtel upgrade your network signal strength or something technical upgrade. Otherwise dont show your chalange add. I am very disappointed.

Good Evening Team

Sub: Discontinue airtel number

This is inform you that I visited 3 times in your store at BOPAL. But Your customer service person not discontinue my numbers.
I am using that numbers only one month and after clear my all outstanding.I want to close it but your agent told that it is not close before 3 Months.
I know that there is no rules for 3 months if you are not close my connection immediately so go for consumer forum and your company get the answer at that time.
Details : Mobile no.[protected] & [protected] In the Name of Pradeep Saraogi

In my airtel bill for the period: 11-dec-2017 to 10-jan-2018bill no: [protected], it was showing i send international sms to the number:[protected], 19 times. Details below:

3. Sms - international messages
3. A
1 17/dec/2017 21:33:[protected]
4
1 1 5.00

2 21/dec/2017 23:27:[protected]
4
1 1 5.00

3 23/dec/2017 21:41:[protected]
4
1 1 5.00

4 23/dec/2017 22:37:[protected]
4
1 1 5.00

5 23/dec/2017 23:22:[protected]
4
1 1 5.00

6 23/dec/2017 23:53:[protected]
4
1 1 5.00

7 24/dec/2017 09:04:[protected]
4
1 1 5.00

8 25/dec/2017 12:14:[protected]
4
1 1 5.00

9 25/dec/2017 15:45:[protected]
4
1 1 5.00

10 25/dec/2017 17:50:[protected]
4
1 1 5.00

11 25/dec/2017 19:52:[protected]
4
1 1 5.00

12 25/dec/2017 22:24:[protected]
4
1 1 5.00

13 25/dec/2017 23:41:[protected]
4
1 1 5.00

14 26/dec/2017 09:49:[protected]
4
1 1 5.00

15 26/dec/2017 10:20:[protected]
4
1 1 5.00

16 26/dec/2017 11:56:[protected]
4
1 1 5.00

17 26/dec/2017 12:27:[protected]
4
1 1 5.00

18 26/dec/2017 12:58:[protected]
4
1 1 5.00

19 26/dec/2017 17:09:[protected]
4
1 1 5.00