Airtel Complaints & Reviews

I have paid inr 1199 to airtel to activate international roaming (For malayasia) in my number [protected] on[protected] after speaking to airtel store @ goalpark, kolkata. They failed to recharge as there was link failure.
They suggested me to recharge online and i a have done that on[protected] through my citi bank credit card, which was successful. To my surprise there was no network in my phone during my visit at malaysia from[protected] to[protected]. I got into trouble without a phone and was disconnected from all my contacts in india. I incurred loss in business.
Airtel customer care is refusing to refund the money i had paid for the service - which airtel failed to provide.

Hello team,

I had already sent a massage as sim following backside code to activate 4g sim. After two days also i am unable to get the network in my 4g mobile. Please help me go resolve this issue. This sim was taken from o e of your outlet. And thy asked me to msg with the number to activate. After sending message i got confirmation as sim will get activated after 24 hours.. Already 48 hours completed.. Please help me resolve this issue.

Sim number [protected]

Thanks
Syed

Sir/madam

I am an airtel prepaid customer with mobile number [protected], and very unsatisfied due to recent plan activity. I have taken a plan of rs. 169 on 16th of january. The details of the plan are given in the attached photograph. As it is mentioning the validity for 28 days but its end on the 14 days. For this haphazard provide the half of amount as plan worked only for half the period.

Look into the matter and revert at the earliest.

Thank you in advance.

I have made a transaction 2 months back with airtel for mobile recharge, transaction was not successful. However money has not been refunded till now even after repeated complaints and followups.

Details :
Date : 04 nov 2017
Txn description :[protected]ccaairtelinmoney
Txn no :[protected]
Amount : 349.00
Clear balance : 86, 000.03
Account details :[protected]
Hdfc0000683, kazhakkoota

I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the online recharge websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 51619' message.
I got response as not autorized to use lapu reversal service

Please do the needful

Transaction id is [protected]
Amount recharged was inr 448

Respected sir. I am sarat ch behera from odisha dist. Ganjam i have 10 years airtel customer my mob no [protected]. Present this no close. Plz provide this no same name. Before 8 month not recharge this no _[protected] because as a my present office cug airtel no [protected] use. Dear sir kindly provided this no [protected] as soon as possible. I have countnew. Your best customer (Sarat)

I am living in srikot ganganali garhwal uttarakhand. Here network 4g data speed is worst then 2g. I already complained many of times regarding network data speed but they give only satisfaction that will resolve but i facing same problem. Me my colleagues planning to switch the network if this problem will remain same.
My contact no.[protected]
Pin code 246174

I did a recharge for an orissa circle airtel number in airtel app, it was shown as 150 rs full talktime. However, the talktime received was 127 rs only as seen in the sms and balance (Attached). Please check and add the pending balance. Also let me know why did this happen. Is airtel misleading its customers?

Incoming calls & messages on my number [protected] is not working since the day i have ported it from vodafone (26th jan'18). Done everything right from raising complain on customer care, visited airtel stores, changed my sim & phone but still probem is not fixed.

Can you help me in activating my number in correct circle. I came to know that my sim has been activated on some other circle and not on home circle of haryana. As far as i think that it is a crime for not maintaining a customers number on correct circle in your hlr.

Reference customer care complain number is 83008910.

Have been staying overseas since january'17 and a customer of airtel since then. The inter national roaming service was active (Only for incoming sms and no voice calls or data plans). After an alert for abnormal amount, had to de activate the international roaming from november15th, while in uk. Had to re activate the services from dec.15th due to travel to usa.in the next four days got a message that charges for data utility is rs.2867/- and it reached rs.5800/- in the nest two days, when landed in usa. I always use wifi and maintain separate mobile numbers both in uk & usa. Charges for data services used in usa, even before reaching usa. Is levied. Some foul play or error. No appropriate response to my various mails (Presently am in usa). Highly atrocious. Am a senior citizen and have been travelling overseas for over a decade and aware o[censored]sing mobile services, while abroad. K. Mahalingam

Recently deposited an amount of rs 2000 in my airtel wallet. Now when i try to do any transactions from it a notice appears and says "debit for this account is not allowed".
Cc from airtel what does it mean. Quite frankly i care less about what it means. I want you people to kindly solve my problem because i got other things to do too
Phone no:[protected]

Dear sir,
My number is [protected]. For the past few months i am experiencing that i have been charged for unwanted 54321 services. I have never subscribed any of the services. Whenever i stop any service, another services automatically gets activated. I have lost rs. 200 with this unknown reasne on deduction. I feel like cheated. Please stop all this. I was so disappointed with airtel service by deducted my money. This is not fair i being cheated by airtel company. If the company did not stop as soon as possible. I am going to change to any other company.

According to my data plan of 399 i am enjoying 1gb/day internet data service. But internet speed is very slow. Many a time it is 0.000k/s. As a customer i got offended because i tried complaining to airtel care executive. But he could not address the problem. They just promise bt do nothing. I request you that i be provided with optimum internet speed. Else i should complain against aitel in consumer forum.

Thank you.
Regards
Mob. [protected]

I am using 4g sim with 4g smartphone. My home located in ambattur, chennai city. I always getting 4g internet speed below 30kbps in night time. Very worst network. But tv add shows airtel is indias no 1 fastest network provider. Veryvery cheating. Airtel upgrade your network signal strength or something technical upgrade. Otherwise dont show your chalange add. I am very disappointed.

Good Evening Team

Sub: Discontinue airtel number

This is inform you that I visited 3 times in your store at BOPAL. But Your customer service person not discontinue my numbers.
I am using that numbers only one month and after clear my all outstanding.I want to close it but your agent told that it is not close before 3 Months.
I know that there is no rules for 3 months if you are not close my connection immediately so go for consumer forum and your company get the answer at that time.
Details : Mobile no.[protected] & [protected] In the Name of Pradeep Saraogi

In my airtel bill for the period: 11-dec-2017 to 10-jan-2018bill no: [protected], it was showing i send international sms to the number:[protected], 19 times. Details below:

3. Sms - international messages
3. A
1 17/dec/2017 21:33:[protected]
4
1 1 5.00

2 21/dec/2017 23:27:[protected]
4
1 1 5.00

3 23/dec/2017 21:41:[protected]
4
1 1 5.00

4 23/dec/2017 22:37:[protected]
4
1 1 5.00

5 23/dec/2017 23:22:[protected]
4
1 1 5.00

6 23/dec/2017 23:53:[protected]
4
1 1 5.00

7 24/dec/2017 09:04:[protected]
4
1 1 5.00

8 25/dec/2017 12:14:[protected]
4
1 1 5.00

9 25/dec/2017 15:45:[protected]
4
1 1 5.00

10 25/dec/2017 17:50:[protected]
4
1 1 5.00

11 25/dec/2017 19:52:[protected]
4
1 1 5.00

12 25/dec/2017 22:24:[protected]
4
1 1 5.00

13 25/dec/2017 23:41:[protected]
4
1 1 5.00

14 26/dec/2017 09:49:[protected]
4
1 1 5.00

15 26/dec/2017 10:20:[protected]
4
1 1 5.00

16 26/dec/2017 11:56:[protected]
4
1 1 5.00

17 26/dec/2017 12:27:[protected]
4
1 1 5.00

18 26/dec/2017 12:58:[protected]
4
1 1 5.00

19 26/dec/2017 17:09:[protected]
4
1 1 5.00

Good evening sir/madam

Im really feel shy to say im using airtel because of your staff misbehavior requested to then to do roaming connectivity they disconnected my sim and second day they clad they fixed that and old account having excess amount they told me to transfer and everything will be ok but now they saying different its happen its mistake but its from air tel side lets inform them do it asap because its not my mistake its air tel department mistake

Here u connect my mail
[protected]@gmmai.com

No polite in the customer service people in the airtel network in vanasthalipuram branch hyd, very bad communication
No healthy behaviour with the customers
The question are answered in a irritation mode (By two people) not all the employees
Every time these two people are seen in bad behaviour
If this continues, i will switch to other network and also tell my locality people also to do the same
Then you may lose many loyal customers

Please do the needful and train them properly on how to communicate

Thanks

Since Dec 2017 - present
Guys, don’t you think this is too much of harassment??
I can’t recharge so I cant talk to your customer care! Don’t you have courtesy enough to call me at least once spending Re. 1 ??? I’m ready to pay you back !! The worst service I’ve ever received is from Airtel! You ask me every detail and then ask another detail, when it is done, you ask the same details again and the loop goes on! I’m ready to give you every detail and the co-operation needed but still you don’t resolve? Tell me what next?
Hi arghya.sen.[protected]@gmail.com,

You've had an update to your case Your case You've had an update to your case You've had an update to your case update to your case Recharge through app (# 1362242) on 01/13/2018 09:12am: (# 1370086) on 01/19/2018 02:17pm: (# 1419788) on 01/25/2018 01:20pm (# 1428573) on 01/26/2018 04:15p (# 1444516) on 01/29/2018 01:24pm:
Smithil Lad said:
Dear Customer,

Greetings from Airtel Payments Bank!

In reference to your email, regarding unable to do recharge from your Airtel Payments Bank account [protected].

We regret for the inconvenience caused to you and apologize for the same.

We request you to please share the screenshot of error, in order to resolve your concern at the earliest.

If you have any other questions, feel free to reach out. We will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!

Best Regards,
Smithil
Service Specialist
Airtel Payments Bank Limited

I'm not able to recharge my number: [protected].

I tried recharging from Airtel store near Brookfield mall.

Even they got an error.

Kindly check and resolve.

Earlier Neha Bhele and Dhruvit Patel asked for few details and then never came back to me.

This is not an appropriate behavior expected from Airtel.

If I don't get any response I need to go for further actions.

Expecting your coordination.

For information, the Sim was from Tamil Nadu and now Ported to Karnataka.

Parikshit Trivedi said and Arghya Seen replied as below:
Dear Customer,

Greetings from Airtel Payments Bank!

This is with reference to your e-mail, regarding unable to do recharge from your Airtel Payments Bank account [protected].

We regret for the inconvenience caused to you.

We would like to inform you that we request you to please share the below mentioned details, in order to resolve your concern at the earliest.

1. Wallet Number:- N.A SINCE TRANSACTION FROM ANYWHERE IS NOT ALLOWING MY TRANSACTION (EVEN FROM AIRTEL STORE)

2. Timestamp & Date of Txn:- YOU MAY TAKE ANY DAY (EX: 25Jan2018)

3. Complete Error Message:-shows"transaction failed"

4. Mode of Txn i.e. Web/App/USSD:-all of these
5. Circle of the Wallet Holder:-N.A.
6. Number being recharged:-[protected]
7. Amount:-TRIED ALL AMOUNTS INCLUDING 100 FULL TALKING AND 500 FULL TALK TIME .

8. Circle of the number being recharged:-number ported from Tamil Nadu Airtel to Karnataka Airtel(Not recently- have done transactions after putting too, then suddenly stopped working)

9. Mobile Operator of the number being recharged:-Airtel prepaid. Earlier was postpaid, now prepaid.

10. Is the number being recharged ported from a different Circle or Different Provide, if yes share the previous Provider & Circle details. Ported from Tamil Nadu India Airtel to Karnataka India Airtel long back.

11. If the number being recharged is an Airtel Number was the number downgraded from Postpaid to Prepaid:- Yes/No - YES. BUT I'VE DONE SUCCESSFUL TRANSACTIONS AFTER THAT. NOW CAN'T DO ANY TRANSACTION EXCEPT ADVANCE TALKTIME.

If you have any other questions, feel free to reach out we will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!

Dear Sir/Madam,

This is to your kind information that I have converted my mobile number [protected] post-paid to prepaid on 6th Jan 2018, after converting number I am not able to recharge on my number, I tried to recharge amount of 199 through Airtel website on .07th Jan 2018.The amount has been debited from my account no and recharge has been failed. The amount also not credited back to my account till now.
I have called on so many time to customer care number but still facing same issue, I have also visited to the Airtel gallery on 25th Jan 2018, they said it will be resolve within 4 days but still issue not resolve. Almost I have facing this issue last 22 days, I have only single number to contact.

If Airtel did not solve the problem, kindly provide the PORT Number so that l will move to any other Service provider with same number

You are therefore requested to please take necessary action and solve

Thanking You,