Airtel Complaints & Reviews

I have an account of airtel money with account no. [protected]. I already have another airtel payment bank account . And the account name i used is my 2 year old sister's name . She does not have any documents . Neither am i willing to continue that account . So they informed me that they can close the account and send the fund to the source bank from whuch it was received . When i told then to do so they are not replying . I sent more than 60 mails from different email id but they did not reply or ask for kyc . When they already know that i do not have documents why are they asking . Its a type of cheating and trying to engulf my money . This is a SCAM . PLEASE REFRAIN FROM USING AIRTEL .

Moreover no documents was asked while creating account . So why now? If they need kyc they should have asked then . Then my account would not have created neither my money could have been stolen by them .

It is their technique to trap clients and EARN who cannot provide documents . Neither the ### have any value of their words . Absolute ### thieves .

airtel is a scam .

Airtel — Unable to recharge airtel prepaid number from day 1
I am facing issue my Mobile Number [protected] during recharge. This number was bought has prepaid from Madhapur-HitechCity-Hyderabad (Telengana circle) from Sorrel Store. I have started facing this issue from past 15 days. I visited to nearby Sorrel Store in Chandanagar 3 times and each time sorrel Store people are dropping email to their internal team but no resolution...

You call it a fastest network ...its daam poor its jst taking our money ...i[censored] want us to recharge den plesae make the network good so dat we dnt have any problem please its an request please please make it good in my area so dat we can study from net so kindly do it as soon as possible

I m your post paid customer having no [protected]. I have my carry forward data pending 12 gb. Since last 2 months i haven't use data. Today i'm trying to get it use but i'm not able to use it. Than i call you to customer care they told that i have already use that data. I have not use any more but still your customer care representative not check. Then i talk to senier customer representative they told that you have changed your plan so that your data got lapse.

I request you to please check and recredit my carry forward data to my account as when i have changed my plan your reprentetive told that your pending data will carry forward.

Kindly look forward in the issue and do the needful urgently.

Regards,

Twinkal jadav

I have got this my number from airtel 2 months back.. M not getting single sign of network availability still they are giving me one after another bill. So many time i went to their store for cancellation but they are not willing to help.
Everytime they just say, you need to complete 90-120 days. If i getting not any service n you ppl are charging me why the question of minimum days arrive.
I just want them to investigate about it and get my money back for the time i didn't use service.
Name richa mishra
Email [protected]@gmail.com

Hi,

I am facing the issue that I have 8000 rupees loaded in my airtel account.
When I was loading the amount, I did not receive the notification that account is frozen but when I try to make a payment it says the debit cannot take place.

Kindly revert back the charges to my credit card back. I feel this is lack of information communicated to the customer.
Had a very bad experience.

Kindly revert the amount asap.

Airtel Payments Bank account number/ phone number is [protected]

Iam terribly upset on the request made by me on 26 dec 2017 and still open as on date (Almost one month).

I don't get any proper response and have been shuffled from one number to another number to know status and complaint. Very painful

Msg from airtel :

Airtel activation update: request no.[protected] has been booked dated 26 dec 2017.

Several times i followed with the airtel office where i applied this airtel show room @ 253 gst road chrompet and never get any proper response.

I have registered a complaint on online and received a feedback that the same will be sorted out in two days.

Sms from airtel :

Reference no. 82878137 for your airtel mobile has been registered on 21-jan-2018 10:12. The same will be closed in next 2 days. For status update, sms sr (Ref. No.) to 121

Now ms suma l reference : [protected] contacted over phone and asked to send an official mail with this details to sort out this

As a customer am worried last one month am running between office and people over phone, now i have to start afresh with mail..

All office representative are very cool saying that this is back end issue, that office issues, contact this number, go to the same office etc..

I have sent a mail today with all above details.

Now some one called and told that i need to again go. To same airtel showroom and start re application.

God can only save me.

I have been using the same number for five years; now i am not able to receive sms / frequently can’t receive nor make calls. This has been reported since over 2 weeks, there seems to be no cure. Airtel has changed my sim twice, i am not able to carry out banking work / and have lost credibility with my customers who can’t get in touch with me. There is no one to sort out this except getting calls from call centers speaking like parrots the same sentences with out a solution. Frustration is the only word i can use here..!!!

Ganapa veeraswamy to inform you that at the time of linking my airtel sim[protected] with aadhar[protected] they created airtel payment bank a/c [protected] and linked with lpg subsidy without my consent as a result my lpg subsidy credited to above airtel payment bank a/c. After noticing the same i reuested to de-activate the above a/c with lpg subsidy after that i received sms to above airtel sim "if you wish to reverse and switch back to your previous bank a/c sms yes to [protected]" on 22/12/2017, immediateliy i sent sms. After i received sms"your request will be submitted to npci and we share an update with you within 72 working hours". But till today the dbtl status shows airtel payment bank a/c.[protected], hence, i request you to de-link above airtel payment bank a/c [protected].
Hoping an early action. My email id [protected]@gmail.com

Pls provide me document detail of my airtel number... Plsease ensure that i m the user of sim but the document given by any other person. I want to know which proof were shown for the same number.
I herbly want to thanx for this service because of it i will find and start the same number and join with my adhar card... To change from that i'd proof to this my i'd proof...

I have done a wrong recharge of rs 448 on my airtel number using my airtel app instead of my father's airtel number. I was trying to contact the customer care but i think they blocked my number. I then contacted them from another airtel number of my mother. They are not shifting the recharge.

As i already had a plan on my number and both of the plans are getting overlapped, i require a refund of rs 448 to my account as i have already recharged the other number because it was urgently needed.
Also the kind of behavior of the airtel customer support is pathetic. At least they should have directed my call to to the customer call executive.
Date: 21/01/2018
Txn id:[protected]
Customer ref no: cu[protected]

I have been using airtel postpaid ([protected]) services since feb_2016, in april 2017 i swapped to 4g. Since thereof i had been facing slow internet speed and lodged umpteen complaints, but all in vain. I tried to pay my bills through airtel app but couldn't complete the payment due to pathetic internet internet services, i used to get payment initiation messages, but later the transaction failed due to weak internet speed. I wrote many mails to the service provider to improve my internet speed as it is so pathetic even i am not able to pay dues through app. I received few calls from the airtel and was told to swap phone, i tried that too, again was asked to swap sim again, i tried that too but all in vain. Finally they could not improve my internet speed. I paid advance payment for one month in june, i mailed them that as i have not been able to use the internet services since last 5 months as promised in the plan i will pay only 600 instead of 800 bill of august and september) (Rs. 399 corporate plan), but have not received any response to that mail,. Finally i decide not to pay till my problem is not solved. As they failed to solve my problem they blocked my number and i am unable to use the same since november _2017. I called customer care many times but they said we could not help you, go to showroom but showroom is 89 kms away from my place of work.
As such you are requested to look into the matter and direct the concerned service provider to unblock my number so that i am able to use that number again.

Thanks & regards
Mehraj udin
Srinagar j&k

After recharging (15.11.2017) with airtel prepaid 399/- with e-recharge, airtel app shown the validity 84 days but 20.01.2018 (67 days) at noon call facility is over, how is it possible???
On this day (20.01.18) when i contact the customer service executive, they (Senior & junior) are given me different type of answers. Please look into this matter. Thanking you.

Performed the online recharge of 448 through airtel web site on 30th dec 2017 from hdfc bank
The amount got deducted from the account however i received the message as recharge failed.

The transaction id for the payment messaged to my mobile from airtel[protected]
The bank ref no for the payment - [protected]

I moved to an airtel store and enquired, got information that the amount will be refunded within 5 days.

Its already more than 20 days still the amount is not refunded. The airtel team is not providing any particular reasons over mail.

I am having two airtel numbers [protected] and corporate no. [protected] on behalf of sbi. Undue bill is raised over and above plan amount every month on mobile no. [protected] for which no satisfactory clarification is ever given by your customer care deptt. Which are bei g charged on account of value added services every month which i never applied. Even your senior staff is never availavle on pretext of being busy. Pl let me know the next forum where i can raise my voice else i have to go in for portability for both of my numbers to some other operator if not solved immediately

Kindly inform me the status of [protected] .The recharge not updated. No incoming or outgoing ...having this number for the past seven years. Registered with Bank also for OTP.Airtel liable for all loses, causes and damages.The mental agony caused by your abrupt stoppage is beyond claim .Reply [protected]@gmail.com.

I had vide email dated 01.04.2017 complained about your poor services and had requested surrendering of services from then onwards.

You had acknowledged my mail vide your mail with reference no as quoted above.

However you kept on sending me bills even after that without stoppage of services.

This smacks o[censored]ndue advantage of garnering revenue on your and i reiterate that i shall be paying your bill only upto that date i. E. 01.04.2017.

Regards

Chnadralekha ray

Dear sir,

I am shocked to receive your email stating that an amount of rs 2311.38 is overdue for payment for the mobile services availed from bharti airtel limited [bal] towards mobile no. [protected], in this context,
Please be informed that we were not using your services from june, 2017 on wards and after making payment of whatever outstanding to you to your air tel show-room at tripunithura, kochi, kerala we had switched over to idea pre=paid connection no.[protected] services. We had also informed your show room that we are no longer interested in using air tel services due to roaming factor on account of our permanently shifting from bangalore to kochi permanently.

You may close the account forthwith.
Regards
Suresh s'
[protected]

I have loaded money into my airtel money wallet. But when i am trying to use that money for bill payment, it is saying debit from this account has been disabled. When i called customer care they are telling that i have to send the photocopy of my pan card and aadhar card and they then they will allow me to use that money. Now my concern is that at the time of loading money thay are not asking for those details and once the money is loaded thaey are asking this. Why this types of rules are there? Do they think we dont have any value for our money? If this is a rule then they should ask for the photocopy at the time of loading money also.

Icon service (I have no idea what it is) got activated a few minutes back on my cell and rs 76 deducted automatically. I donot need this service.

Kindly deactivate this and credit back my money.

Message which i got says "thanks for choosing icon on your airtel mobile. You have been charged rs76.0 for 30days. A/c balance: rs861.62 at 18:37. To deactivate, call or sms stop to 155223"

Hoping for a quick response...

Neelu