Airtel Complaints & Reviews

I am airtel prepaid customer from last 5 years.

I am travelling abroad and kept my international roaming active.

I missed one recharge on 2 feb 2018 and within one day i noticed that my sim is not working.
Immediately i tried recharging my number but it was showing that i am no longer airtel customer. I contacted customer service and they replied that due to no activity last three months it is disconnected permanently.

{below is reply from customer care

Re: [|bal|ref58924800|] international roaming issue

This is in reference to your email regarding reactivation of sim services for your mobile number

At the outset, we regret the inconvenience caused to you.

As discussed with you on your mobile number, we regret to inform you that, currently there is no online process for reactivation of sim services.

We would like to inform you that services for your airtel mobile were discontinued on[protected] due to no usage found on your number in last 90 days. Usage could be with respect to an outgoing call, sms or data usage. Beyond 90 days period, in case of no usage, charges of rs.20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, you may get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of rs. 20/- at airtel relationship centre in home circle.

Please note: physical presence of the subscriber is mandatory at airtel store in order to reactivate the sim services.

As per dot regulations, it is important that your documents are verified in person and therefore, request from a different person other than the registered owner of the connection will not be accepted.

For your convenience, we are including airtel store details url which will help you to get nearby store http://www.airtel.in/forme/arc/reach-airtel

Thanks for reaching out to us. Delighted to assist you!

Best regards,
Indumathi elayaraja
Service specialist
Bharti airtel ltd
}

According to customer service, above is the only option and no safe custody option.

I missed recharging for airtel service and it got disconnected permanently within a day with no other options to revive it from abroad. I have to be in india to reactivate it. Highly disappointing!!

They also said that there is no option like safe custody. However when i am checking online i got to know that there is an option for keeping it in safe custody.
I am surprised why customer care department is not ready to give me an option of safe custody. I am still within 15 days grace period to activate my sim. I seek information as soon as possible.

I was holding this number for more than 5 years and this was associated with all my other services where mobile number and otp is required.

The safe custody option is given by other broadband services like vodafone.

I have also researched online and i found it is possible to keep in safe custody. (Link - http://www.airtel.in/wps/wcm/connect/mobile/postpaid/services?CIRCLE=4&CIRCLENAM...⇄ and https://telecomtalk.info/mobile-operators-could-charge-safe-custody-charges-for-...⇄

But the information i received from customer care is that there is no option for safe custody.

I seek right information and if possible i want to keep my mobile number in safe custody.

There is also a threat to my privacy once the number is given to some other customers.

Regards
Swati

A value add service named super store has been activated in my mobile balance has been deducted accordingly without my confirmation.

I have contacted the customer care and they are telling this has been activated through clicking some third party url's. I'm sure that i haven't done such activities.

I have been refused a refund upon cancellation of the said service on my no [protected].

I had to change my prepaid sim card i hyderabad though acquired at bangalore, since it currently got damaged and doesn't get recognised in mobile devices.

However i have been misguided by customer support and airtel stores on fixing this issue which wasted my time, energy and money.
Eg., made me transit between airtel stores, prepaid team promised to connect me to the next authority but transferred my line to post paid team, guve me outdated/invalid mobile number to contact bangalore team, at last given a replacement sim which is not activated for last 6 days and there is no update on the same. Till now, my issue is not fixed.

My sim card got deactivated without any prior notice. I stay in pune but my sim card is registered in valsad. So, they told it cannot be done anything in pune. My all the important details bank account, office work and other important work are registered with same number. I cannot do anything and airtel is not understanding problem and not helping me.

Hi team,

I tried to maintain my airtel broadband connection in safe custody mode from past 5months. But airtel customer care is not responding. Instead, they are generating bill every month perfectly and taking my salary. I already raised an issue to customer care, which they were unable to process unfortunately. Now all of sudden, my airtel account number is showing as incorrect. Dont know still what miracles are going to happen. My humble request to disconnect airtel broadband connection permanently, so that i won't opt for airtel in my life..

Regards
Airtel customer.

Sir
I didn't subscribe airtel movies n music. And airtel now flash on 09/02/2018. But it was subscribed to my airtel number [protected] and charged 90 rs for 30 days.
You also subscribed nexgtv service on my airtel number without my permission and charged 60 rupees.
I request for stopping the service on 09/02/2018 and thank you for stopping the service on same day.
Now pls refund my money as soon as possible... Because i didn't use this service...

I came to know about amazon prime offer i am trying to claim it but i couldn't
Able to claim. I got the information that airtel tv app will facilitates to claim that.
But there is no option available on my airtel app. I have tried all the options to activate this offer but no use.

Airtel trying to caught the customer by giving a false offer please don't fool the customers

My post paid account no: am-[protected]

My mob. No. Is [protected]. I am living in jalandhar city & daily go to banga city & near villages (Distt. Nawanshahr) punjab. I am facing the problem from last 2 months that most of times call drops or sometimes i receive a message from airtel that someone was calling me but my no. Was out of coverage area. My friend tried calling me sitting in front of me, full range is in my mobile handset, even then your system is saying that my mobile is switch off or out of coverage area. I am very much annoyed... Please solve this...

I m from surat. And in my number no one scheme is activated and i want as is it, i doesn't want to activat any scheme from your side and how ever 90 inr are deduced from my balance, please recheck it, because i m not interested to activate any scheme like whatsmob, it is my mistake that i prefer airtel, solve this problem and contact me as soon as possible, otherwise i claim against your compny.

I am sending port sms since one month iam getting reply as unable to generated upc code at present due to system issue.

I called customer care for more than 10 times and they will say we will resolve your issue within 24 hours and after putting down the call no response.

They have already charged me money for porting with the previous port code to convert to postpaid which is expired in between this process.

Now iam unable to generate new upc.

Thought to lodge a complaint and not providing me service.

Such a pathetic service airtel provides really

Customer care is useless no technical knowledge for there executives all foolish people

Hello i am an airtel sim user i have a bill pending.
Airtel collection person call at my wife number and talk very misbehave i told him please call me to my another number and talk to me he was talking very cheaply.
His mobile number is [protected].
I had call to 100 number and complaint him.

Is this the right way to call any customer?
I want airtel take action at him.

Kamal monga
From hari nagar, delhi-110064
Mob. No, [protected]

My daughter working in accenture chennai has purchased wifi device from chennai airtel store and this person mr. John from airtel [protected] has been promising the activation of sim for last 3 days and he says every 15 minutes it would be done but he is not seem to be doing the activation
Is this the way airtel works
Regards
Kirtivasan
[protected]

I am a subscriber of airtel postpaid mobile service. The company had launched an airtel secure service for its customers to insure their handsets against liquid / accidental damage on payment of a regular premium everymonth. I had subscribed to this offer and was paying my premiums regularly. On the 05 of feb 2018, i accidentally dropped my phone in a drain and it was damaged. The phone was an expensive one plus five make costing 38000 rupees. So i approached airtel for covering it under the insurance clause. I was harassed by the customer care executives for last five days asking me to submit various details. Some embarrassing questions were asked as to how did i drop the phone? What was i thinking when the phone was dropped? Etc. My adhar details were taken now all this was neither asked not sought at the time of selling me the insurance. However the moment a claim was raised all sorts of proofs became important. Finally today on the 10th february o have been informed that the claim has been rejected as it does not fall either under accidental or liquid damage. Ian aghast at this justification of theirs because my phone was dropped accidentally and was damaged for to a liquid. I think that airtel is running a scam by charging it's customers for insurance. I think that they need to be investigated and the customers like me should be protected by such

Dear sir,
This is regarding several communication i had with airtel representatives relating to the no portability since last 20-25 days i have been received calls from airtel from different people and different no.. They told me that i have submit a request for no portability from my vodafone no. [protected] to airtel but actually i didn't and they call me for the same on regular basis.

I will take strict action for that

—
Regards
Rahul

My airtel no : [protected] in the name of juthika poddar.
From the last 2-3 months i am observing that unsuddenly my balance position becoming nil.
This month also i recharged it on january 8th with rs.50/-.
From that time i made very very less calls. Because most of my calls are made through my husbands phone.
2-3 days ago also i found there was more than rs 30/- balance.
Suddenly from last day 08.02.18 at the time of dialling yours system informed " yours balance is not sufficient for making outward phone calls. Please recharge etc etc.
I dont know where my balances are going on???/
Please explain and take necessary steps to recover my balance.
For your information i am a housewife of 60 years - neither i do facebook, nor internet from my phone. So0 how it has been deducted.

Thanks.

Juthika poddar
M-[protected]
188 bepin ganguly road,
Kol-700030.

I am currently facing connectivity issue with my airtel broadband dongle for post paid and my repeated calls to the airtel customer care number (198) and
[protected] yielded no response from the airtel showroom.
Because of the above, i am unable to do my regular office activities even after getting the dongle device. Kindly fix it at the earliest and if not, i have no other way except to escalate this to the ministry of telecommunication.

My mb cut without use mera internet speed bytes me mil raha hai 4g me aur 1 ghante me 1gb khatam ho jaraha hai bytes ke speed me mera mobile number [protected] hai cheak kigea mera paisa jo laga hai recharge karne me laga hai wo return kige mai sim ko jio me port kara lunga is se bekar network pure world me nahi hoga please solve my problem my newor k name mirganj 20 bihar

I have applied as per airtel marketing person guideline for 40mbps connection. But i got 40mbps download and 9mbps upload.

I called customer care they said whatever plan you can buy, but from the plan you will get only 80% download and 20% upload

They're nowhere mentioned 80% download and 20% upload only possible with us.

Dear sir,

I had tried at least 3 times to get my postpaid number converted from postpaid to pre-paid in the past few months. Everyone i had been given false promise that conversion will reflect in your account after to hour ironically it never happened. Today when i visited to ground floor, site no 36/37, chinnappanahalli village, kr puram, hobli,, east tal, maratahalli, bangalore, karnataka 560037 i had been told they don't have form to switch a number to postpaid to pre-paid.

When i asked them why they don't have they said they don't have again. I asked them why they don't get the forms their answer same.

I have humble request to you take the proper action against these airtel stores and operator.

Thanks

I am calling from esamia bazar, hyderabad.
We are experiencing a lot of call drops and network issues in airtel network in this important - sultan bazar area of hyderabad.
We have complained many times, but nothing has been done by airtel yet.

If airtel doesn't improve its services over here, many customers will shift from airtel to other new networks.