| Address: Kolkata, West Bengal |
Bharti airtel and future generali india insurance company name involves in 4g network installation scam - giving false promise to common man!!
Date: 09-jan-2018
Sub: request for clarification of bharti airtel and future generali india insurance company name associated with 4g network installation scam, with false commitment!
Recently i was cheated by few peoples in name of bharti airtel and future generali india insurance company ltd and i am requesting you to give me right clarification of your involvement if any, in this scam and giving false commitment and i seek your kind cooperation to give justice to me, punish the culprits and stop this scam going forward and your name bad mouthing in the market used by scamsters! (If you are not involved at all) i am sharing here a summary of the incidence happened to me few days back... Recently (Towards end of dec (27/28), 2017), i got a call from +[protected] in the name of sandeep roy, saying he is calling from bharti airtel from kolkata with a proposal from bharti airtel regarding leasing out our land to them for their 4g network tower installation. He explained me the whole proposal. Followed by sandeep, i received call from same number in the name of akashi roy and she was taking forward all the communication. When i asked her to give me the authentication that you are from bharti airtel and asked her to send all details through email. I received an email from bharti airtel with proposal details pdf file attached and asking to send the documents. As a not so techie guy, i could not realize that this email might not belong to bharti airtel (But still i need clarification on this). Also i had received a sms from m: [protected] on dec 27, 3:31 pm: email-bhartiairtel. [protected]@india.com (Required docoments-voter id, aadhar id, pan card, 1 photo, any land paper).in between, i had received follow up call from another person in the name of abhinandan sharma (Who was pretending senior authority to sandeep and akashi) and the above mobile number [protected] belong to him. After receiving all my documents (Adhar, pan, bank account details, land details) through email, she informed me that, we have verified your property location through geo-satelite from our mumbai office and it’s eligible for network tower installation. Then she asked me, to go for property insurance with future generali (As our insurance partner) to protect your property from natural disasters as per proposal documents before agreement. I asked several times, if any other hidden charges or money i have to pay before or after agreement, before i go for insurance. She clearly told me, you do not have to pay any other charges other than this 1 year refundable insurance fees. Regarding insurance, she told me, you are buying this policy just for 1 year and this policy amount paid by you will be refundable either at agreement time or within 3
Months from agreement and you can buy the insurance directly from future generali through online on my guidance. She also told me, if at any point of time, the agreement not happening for any reason; full insurance amount paid by you will be refunded back. And next year on wards bharti airtel will renew the insurance. She told, after you go for insurance, share the transaction id. Next within a week, insurance bond paper will reach at your address; you have to sign across and send us the scanned copy. Once we receive the same, then our officers including me will come to your place for agreement and start with installation work. And installation will take 2-3 months’ time. Rs.15 lacs (Non-refundable) will be paid to you at agreement time and rent rs. 32, 500/month will be started from agreement date and other benefits of providing 2 jobs (An operator and a security) will be provided to your family members as per proposal documents. She told the agreement will be completed within maximum another 7 days of your receiving insurance documents. With her words, i purchased insurance, paying rs. 38, 550 (I borrowed this money from my brother and one colleague, as i did not have the money) on 28 dec 2017. When buying the insurance on line, i did not notice any term (Duration) of policy cover mentioned or if mentioned, i might have over sighted assuming for a year as per her words. Then i gave her the transaction id qp102454. She told me to wait for a week, till around 1st week of jan 2018 to receive the insurance bond paper at my address and inform her once i receive the same to proceed further. Meanwhile i had also received a sms from md-artlnt on dec 28, 3:49 pm: dear customer, thank you for applying bharti airtel network installation in your premises. Your application id is air 22834520. Your land has been selected for network installation. Kindly co-operate with your project coordinator for further details. T&c apply. Then she told me, she will be on new year leave and will be in touch with me to take further action after i receive the insurance document by 1st week of jan 2018. She shared her mobile and what’s app number: [protected] and i was constantly following up with her. Then i received a call in between from abhinandan sharma, saying we are releasing your license and will be starting installation work very soon. I could not connect what he was telling, as he was telling out of topic or earlier discussed matter. Very next day, (On 5 jan, 1:27 pm), i received another sms from md-artlnt: dear customer, license number has been generated with license number 1027644. Kindly co-operate with our service executives for further details. T&c apply. I immediately forwarded the same to akashi. Then i got a call from abhinandan sharma and his explanation was like game changing: he told me your license is generated. You have to pay trai license fee around rs 30, 000. Then we are sending installation vehicle from maharashtra, that will reach your place (Odisha) on 13 jan and the installation work will be completed by 18 jan. This communication totally contradicted from above commitment given by akashi. So i got shocked and immediately asked for cancellation of my application. Then he disconnected my call. Then i straightly called to akashi. She also showed her colour this time and said, you have to pay the license fee. I told her, i asked you so many times and you clearly told me i do not have to pay any other fees other than 1 year refundable insurance fee. Then she tried twisting her, i was not aware of the license fee. I told her,
But you are not doing this for 1st time, right? Then i told her, i cannot pay anything before agreement as per your commitment and if you wish, you can deduct the license fee from agreement fee you are supposed to pay during agreement. I am ok with this. Then she told, i will try. Next, another person in name of rohit singh called from +[protected], saying, i am taking feedback on your application process and asking me why your application is pending (As if it was pending from my side, where as i was waiting for the insurance documents to reach at my place and following up with akashi for the same, as per her words). Then i explained the above incidence. Then he told me, now you can pay rs. 12, 000. So i can release your soft copy license and balance amount you can pay during agreement, then you will receive physical copy license. Then i realized it’s totally a scam. I asked him to cancel my application and i do not want to proceed further, as i cannot trust you people any more. Then i called to akashi several times, but she did not pick my call. I sent a message to her and an email to the above given email id to cancel my application and refund my paid full insurance fees (Rs. 38, 550) as you had committed to refund full amount in case of cancellation. But unfortunately, i did not get any response from them. Then i called future generali for cancellation of my policy and they asked me to send an email application for the same and mentioned the refund will be on pro rata basis, that against my earlier clarification with them of full refund. Then i found few discrepancies in the policy against the earlier commitment: in the policy, the mobile number associated, future generali executive mentioned was [protected] that belongs to abhinandan sharma (From above network company, i was dealing with, as they claimed above). I would have never given a third party number to associate with my policy. (I would have given my number [protected]/[protected] (Nominee) or my father’s number ([protected]) (Policy holder) and the quick pay payment screen shows, a sms sent to [protected] (My number) confirming your transaction. So the above third party number associated with my policy, either updated by future generali or by them on sharing the transaction id to them, without my knowledge. on receiving the policy document, i could see, the policy coverage term was 10 years (From 00:00 29/12/2017 to midnight of 28/12/2027.) but i was told to buy the policy for 1 year only. That means, i should have paid only around rs. 3855/ for a year, against i end up paying rs. 38, 550/ for 10 years without my knowledge. then, as per their commitment, i am supposed to be refunded full amount i paid, not on pro rata. I have sent my policy cancellation request to future generali on 06 jan 2018 and waiting to hear regarding my refunds.
Meanwhile i am attaching supporting documents and evidence that i have received and requesting you to investigate this matter on a customer friendly manner and stop bad mouthing bharti airtel name in the market. Post your clarification on this, i will take it to all media and highest authority (Trai, dot, irda, consumer affairs forum, so on..) to investigate the matter and as a loyal and honest costumer, i do not want bharti airtel and future generali india insurance company name to be bad mouth in market
Unnecessarily without their involvement in the scam!, as i have a very high regard for the company.in summary, below peoples claimed to be representatives from bharti airtel were coordinating with me from kolkata location (As they claimed): 1. Akashi roy (M: [protected]) [main antagonist, who kept on telling lies from starting and coordinating throughout) 2. Sandeep roy (Coordinated at beginning 2-3 times from customer care no. +91 [protected]) 3. Abhinandan sharma (M: [protected]) (Pretending their senior authority, who changed the game and contradicting to all promises given by akashi) 4. Rohit singh (Who called from above customer care no. To take the feedback of application process and bargaining for the license fees) and the email i was receiving from bharti airtel bhartiairtel. [protected]@india.com and the message i was receiving from md-artlnt. I checked truecaller and the details shows as: [protected] - avinanndan standard, (Vodafone, west bengal, india) [protected] - akashi roy (Aircel, kolkata, india) +91 [protected] - airtel 4 g, insurance, uan, india
I am really feeling harassed and embarrassed and never expected such kind of fraudulent activities happening associating big brand companies like bharti airtel!!! And future generali!!!
I look forward for your sincere cooperation…
With thanks and kind regards, narayan shial, email id: [protected]@gmail.com
Airtel customer support has been notified about the posted complaint.
i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above.
thanking you
regards
ANI