Airtel Complaints & Reviews

I have ported my number [protected] from vodafone to air tel. I have received the message stating that porting got successful and my vodafone number got deactivated, when i inserted air tel sim i am not getting the signal. I have contacted your customer service so many times but none responding the correct way. I am facing this problem for the past 1 and half day. I have cleared all the outstanding amount on vodafone side and they are saying that there is no issue on there side. Is this the way you treat the customers? This is the worst response i have never seen on the network operator side, others are way better

Please find below details related :
- date of incident - since dec 7th 2017
- number - [protected]
-desc:
Call is not connected, all lines are busy voice message getting everytime i dial a number.
Meanwhile using other service provider, i am able to connect through.
-resolution - request to fix the issue or else ofcourse disconnect all airtel services at my home.

Regards
Varun...

Hi, 6-7 months ago i got a new sim card from airtel but after some network issue i asked their executives to closed the number after paying the first 2 months bill. After that i never received any bill or communication from airtel. Suddenly after 5 months i received a legal notice from airtel to pay a bill of 2000 rupees. As i have not used the number i am not going to pay the bill for it. Its airtel fault that after getting my number closed they are still creating bill for this inactive number without my information. This is very annoying.

Starting 03/01/2018, i've been unable to access mobile data for the postpaid numbers [protected] and [protected]. On checking in myairtel app, the app displays that both of my numbers are invalid airtel accounts. On trying to contact 121, i get an option to key in my mobile number, following which, ivrs says that my number is invalid. On contacting customer care center, i was given a airtel network related number 12118. On contacting this and explaining my concern, an sr #82465845 was raised regarding this issue and i was promised that the an airtel network team representative will call regarding this issue and will be resolved in 48 hours. To my surprise, i never recieved any call from them, but the status of the sr stands closed and i recieved an sms stating the issue has been resolved. However, the issue has not been resolved. Later, i tried contacting 12118 again, and this time i was told that it'd take 72 hours to fix the issue. I seriously don't understand what the problem is with my sim and your customer care. Finally, after result less tries, i've decided to port my network, however, on requesting port code to 1900, i get a message that there's a system error. It has been 3 days without mobile data! Can you even understand the situation! Hope to hearing from you asap!

Thanks,
Sravan
[protected]
[protected]@gmail.com

I have been using this airtel internet connection since july 2015. I had no issues or complaints until july 2017.

I started facing the network connectivity issue (Basically the network coverage issue in and around padmanabhanagar, bangalore where i stay) back in july 2017. I was absolutely not able to connect to the network inside my residence.in august 2017, i raised a complaint with the airtel customer care and requested them to resolve the issue at the earliest as i relied mainly on this airtel internet service to do my office work. Also, i made sure that the dongle instrument i was using was fine and it was the issue with the airtel network.

Initially, i was told that the issue will be resolved within 48 hours. I followed up with the customer service people to know the status. For almost two months they told me that the issue is on hold (Not sure for what reason). One person told me that there is some problem at the junction box. I could not understand which junction box. After two months one fine day, one of the customer service person told me that the ticket has been resolved/closed at their end (Without actually resolving the issue). I was still not able to connect to the network.

As there was absolutely no service from airtel for almost three months and airtel did not resolve or rectify the network issue that i complained, i stopped paying the bill. No one would be happy to pay for something that they are not able to use. So, i immediately requested the airtel customer care to disconnect the connection from their records.

Instead, they have been generating bill on my dongle for every month. Now, they have summed up the bill to rs.5, 186.92 which is quite a huge amount and they have been calling me every day to pay the bill. Every time, a different person calls me, i have to narrate him the entire story and no one seems to do anything to sort out this issue.

I am an airtel customer since more than ten years and i used this airtel internet connection through dongle for more than 3 years. I never had any problem with airtel all these years. But, now i am seriously disappointed with this pathetic service from airtel.

Every time when i recharging aircel supposed to taking money and messaging like... As you activated south... As you activated hungama... Thank you for choosing store like that... Then how can i rechargee and speak to somebodya. This is not fair and frustrating me. Kindly give back my money. 25 rs taken today.. Every day taking like this. I need my money... For 1person 25 rupees everytime,,,,,, for 100 members it going too away

Suddenly my sim card becomes deactivated on last friday (29.12.17). Next day, i have gone to the airtel store at barasat. They have have given the sim card twice on that day saying that it will be be activated within 4 hrs. Nothing has happened. They are not even replying properly. They have not provided their contact number also. The customer care saying sim card has no problem. Network is not coming at all till date. As because i am staying in kharagpur now, i have gone to the airtel store here. They have charged for the sim card from me again. The sim card has not yet activated. The person here is not picking the phone and behaving harshly with me when i called from different number. I have given this number to everywhere. Everytime they are saying that no issue. It will be done. Nothing has been done for last one week the details are given below:

Name - arindam mitra
Airtel number - [protected]
Sim number[protected]u
Mobile handset - redmi 3s

Its very disgusting. I am just frustrated with this kind of service form your side. Please dont say that no issue.

Sir,
I was doing a transaction money got debited, while the transaction was unsuccessful. (Transaction id:[protected] i made an complaint, complaint no.1256115, regarding this on 27th of december. Still the complaint hasn’t been resolved. And the represatives are daily telling that the amount will get refunded, the next day. But nothing is happening. Kindly help me through and i hope i’ll hear from you asap.
Thank you

I am using an airtel postpaid connection and my bill is overdue but am unable to pay my bill because neither the airtel app nor the airtel online postpaid bill payment website is ready to accept my number, as i go for bill payment it says that the number is incorrect and please fill in a correct number, i have been facing this problem for a while now and am totally fed up with airtel. I want to switch to vodafone bit since there's a minimum time that i gotta use this number isn't up i have no choice but to continue with this number.
How do i pay my freaking bill when even airtel isn't ready to acknowledge my number as their postpaid connection.
Where do i complaint to the highest authority for this mistreatment.
My number is [protected].

Hello i am using airtel from past 4 years never faced such problem, from past 2 weeks i am not able to access internet during daytime.in my phone it shows that internet is connected but the net doesn't works. Despite regular complaints at airtel my problem is still not solved and still faceing the same problem. Despite having 2 gb regular daily data i am not able to access it. Ironically it works only at night 1-5 am. I am literally unsatisfied with this network. - saumya

Am looking for option everywhere and trying to connect airtel customer service so many time to know what is my data balance in international roaming... I don't knw how much i have used... And once my data pack is finished my main balance start going... I have loast so much because of this... Airtel don't send any sms or mail that data pack is over... Customer service people don't knw about it they keep telling the india loacal data balnce...

I’m from chennai and after a small amount of rain in our area the networks have been to its worst and inspite of repeated complaints we only get the reply saying we are resolving it but actually there is not even a single percent improvement and everytime i have to refresh my networks and have to cut the call and try it again and again this has been an serious problem for me because i’m a doctor and i’m not able to communicate to my patients because of this network and it has really affected my lifestyle for the past one month and i’m getting only 2g in my latest 4g handset sometimes and most of the times it’s no service

I have port my number from Vodafone to airtel. But in airtel network not able to connect other networks even airtel itself. Every time given message server lines are busy.
I am not getting service then why should I pay bills to airtel.
Many times I have complain but no solution.airtel team not able to response also. Very bad service provide by airtel, this is not happening with my number even I have seen many person in my with same problem

No-[protected] ish number ko 26/11/2017 ko 12144 pa coll karke jankarimacch system se hendset aur old sim numbers macch kiye Jane par recreation request forward Kiya gaya unako jo sim chahiye Tha wahi sim Diya thaa HL3 SIM NO[protected]U yahi number manga gaya Tha iske liy [protected]@in.airtel.com, appellate.[protected]@in.airtel.com mail send Kiya hai store distbuter se samprk Kya hai waha se nahi update kar or activated ka process nahi hai contact no.[protected], [protected] please help mi screenshot shot bhej raha hoo email [protected]@gmail.com thank you

I have received complaints from my relatives and today from my daughter that the calls made to me got connected to someone else and they find it embrassing. So far, my memory is concerned, I have never opted for call forwarding.

Hence, you, please, stop the call forwarding facility to my number [protected], till you are advised of the same.

I have shifted from mumbai to banglore. I already had airtel postpaid number since past 5 years. I have raised a request for circle change from mumbai to karnatka on 13th dec 2017. But instead of circle change airtel has deactivated my number from all the services on 19th december 2017 without any notification. Since that day i am calling customer care again and again, dropping emails, visiting airtel stores but no one. Is helping. This is really very ridiculous as i cant do any online transaction or anything as it was my registered number since past 5 years. Also yesterday airtel guy gave me new sim raised request for the activation but still its not working and you guys are again not responding. I had paid advance payment as well. Also it cost me lots of money as i was unable to do any online payment on my due dates. My complaint number is [protected].

My mobile number is [protected] (Airtel mobile).
Complaint - as my remaining days combo plan (Rs.448 plan for 70 days validity) was 47 days on 03/01/2018, was trying to recharge the same plan to other number on same date, by mistake it was recharged to my number itself only because of the airtel money app. The 47 days validity was vanished and it continued to 70 days from 03/01/2018 (Recharge date). Immediately i called after the recharge has been done, for request of any refund or transferable process to other mobile number which i tried to do the recharge. As the airtel customer person said it is not possible for such refund or transfer. Kindly resolve the issue.

I have been charged for Internet usage for 10 days without any notice and now the bill is 6593 which is so much amount which I cant pay as I am not using any service except Rs 149 Basic plan and 149 roaming charges

Mailed to airtel customer care but no reply.

If this is the case I need to discontinue all my services with Airtel.

Hello,
This is to inform you that on 27/11/2017 your executive have misguided me and changed my bill plan, but on the same day i vomplaint to custermer care about all this and they said the issue will be resolved in 48 hours but i did not get any call and then i called once back then also they repeated the same thing that issue will be resolved by 9th of december, but no call i recd. From your side and after waiting long time i called on 18/12/2017 then your kaushik assured me that issue will be resolved and again he changed (My plan in my family 399) but today when i recd. My bill of 1132 rs. Then i called custmer care then they are saying you have to pay the bill... Why should i pay, when i was misguided by your executive.

Now the airtel executive not responding its more than one month.. Please do the needful asap.

Regards
Avinash kumar
[protected].

Hi, i asked for broadband and i got hotspot from mr. Dhiraj fron khanpur dealership centre. He sold the hotspot for 4000 approx and never started the connection saying verification failed. I asked him to return money or provide connection and he said there was no transaction of money. He took paytm payment in his airtel company number he said, cheque he refused so that the payment is instant and connection can be established next day. I denied cash payment due to recent demonitisation when i requested broadband nov 2016. Please help.
All i get is customer service agent returning my calls but no resolution as promised. One manager also spoke to me but he ended up selling broadband and did nothing to resolve hot spot issue
Are you delaying until the issue is too old and you will ask me to get lost then..?
Regards
[protected], aps