Airtel Complaints & Reviews

I've migrated from postpaid to prepaid connection recently after i got vexed with the poor signal strength, lack of transparency in billing, intermittent loss of data connectivity among many other things.

After several rounds of talks and negotiations, i finally succeeded in getting prepaid sim. The real problem started here, when i swapped my post-paid sim card with prepaid sim card after loosing signal on the former one. I have not been receiving signals on either of the sim cards and i'm disconnected since yesterday.

After many unsuccessful attempts to connect with customer care and getting a usual templated response, i paid a visit to the nearest airtel store and spent couple of hours to get no solution in response. I visited the store where i've taken the new sim today and tried to get the problem rectified. And i'm here writing an e-mail with my phone still disconnected without any signal.

It is well understood that technical glitches are bound to happen at any place. But it is your duty to respond to the situation and give an alternative to the customer. I work for a reputed mnc which has tie up with airtel for most of it's services and i'm going to endorse them to move away from your service seeing the worst ever response to the given problem.

Hello,

I am having problem in porting my number from relience to airtel. On 15th december'17 i went to airtel relationship office, near near bhu lanka varanasi and submitted my port pin number (Re222188) and all the documents they said me to submit and also given rs. 50 for that as they asked me to pay. Now this is 28 december'17 and my number not yet been ported into airtel. I made phone call to airtel office two or three times and once they pick my call and now they not picking my call and whenever i am visited to airtel office they told me they submitted and forwarded my document further. But still my number not been ported then i tried to check my port status by calling [protected] airtel customer care they saying we didn't get any port request from your side kindly visit airtel office where you submitted document, who can give me feedback and when my number will port.

I had recharged 399 onwards November. And it's valid till 23jan 18. But from last 10 days though net acive but calling has not done, only told that I hv no balance in my account. Please resolve this issue. I tried to contact customer care, they told it would be resolved in 24hrs but not happen anything. I did all what they said, till the problem has not been resolved. My no is [protected]. Plz resolved this issue ASAP. Thanks regards

Since 3months I am getting unstable data connection.before 3 months I used to get data at speed of 1MB/s .now I am not able to get even 50KB/s also I have given many complaints but not solved.I have also attached the screen shot of airtel open network result.I am not only the problem facer many are facing the same issue.

Contact no:[protected]
Name:MUTYALA NAGABABU
email:[protected]@gmail.com

I have raised a complaint regarding airtel network issue in my place JV Colony, Gachibowli, Hyderabad around 2 months back, but my friends were telling that the issue persists from last 4-5 months in this area.

I contacted customer care for 10 times for providing temporary solution, since the signal strength and quality is very bad here, but the concerned team is telling that it will take months time to resolve the issue. It's become very difficult to calls in my place and customer care team is not responding properly.

Being the top network, i never expected this kind of service from Airtel. As i had network issues with other network, i moved to this network.
Please help the users in this regard.

Thanks
Deviprasad Raju

Hi,
Recently I ported from Vodafone to Airtel. I have a serious complaint that I have been discussing with Airtel's customer service representatives over the phone since almost a month, and at this point I have given up any faith whatsoever in them. Airtel has done a great job training them in fooling people, wasting customers' time and efforts, giving made up stories and deadlines, what not. A complete circus ran by con artists.
I am very disappointed and unable to understand what type of operation is Airtel running. Their people were pestering me since last one year for porting my number to Airtel. Last month I couldn't have it anymore and decided to opt for airtel (my biggest mistake). Their guy delivered me the new SIM card around 27th Nov'17 and completed the documentation there only. SIM got activated around 5th Dec'17. Since then, I have not been able to use internet service. I have called up customer care numerous times, just to hear from them a deadline of 24 hours which was never met.
I had a conversation from most junior to most senior staff member present there and they used to tell me different story every time. I dont know for what Godforsaken reason, one of their customer care representative told me that a wrong SIM card has been delivered to me, after which a strange guy called me and said "OMG sir, I cant believe this, your SIM shouldn't have been activeated, this is unbelievable". Their people have no sense of professionalism. I have used services of a couple of companies and this is by far the worst that I have came across.
Since last couple of weeks, I am being told that there is a technical error on their behalf due to which my SIM is partially activated and still pending for complete activation, which will be resolved (guess what, ironically in 24 hours).
When out of frustration I asked one of their customer care representative to guide me to the process of porting back to Vodafone, she told me that I just cant do it before three months because of some TRAI rule! Are all rules applicable to customers while they get to act like outlaws? This is an utter harassment and should be dealt with a proper legal action.

I only demand that this issue should be resolved asap.

And on a closing note, I'd like to say 'I AM NEVER GOING TO RECOMMEND AIRTEL TO ANYONE. I DONT WANT PEOPLE I CARE ABOUT TO SUFFER LIKE I DID. I WOULD PERSONALLY MAKE SURE PEOPLE AROUND ME PORT TO DIFFERENT SERVICE PROVIDERS'

This is Airtel's first impression, and its going to be hard to change for sure.

On 25.11.2017 the airtel had charged Rs.125.00 lacs for 30 days choosing NEXGTV service, which was not requested by me. Trans ID- N[protected] . It was mentioned that to deactivate call or SMS to 155223. On the same day the msg was sent for deactivation & on 27.11.17 i contacted customer care for reversing the money. They said it is not possible as the service should be stopped same day. And the same was done by me. But they are ready to reverse. Now after 1 month again for renewal they are asking to upload sufficient balance. Pl. ask the company to refund my amount Rs.125/- My. Mobile No. [protected]

Hi,
I am using airtel for many years and have been your valuable customer through postpaid and broadband respectively. But this time to my utter disappointment your team has shown a pathetic response to my request.
I have been getting the speed of less than 20 mbps and sometimes even lesser (Attached are few snapshots). I complained about it, but i am getting the same lesser speed intermittently. Above all, this month i have got a bill of 1296 inr, which is comparatively very very much higher for such a plan.
Kindly stop my airtel broadband services and provide my final bill for settlement before closing.

Airtel broadband number[protected]

Relationship number - [protected]

[protected]_dsl

Dear sir,

Around one month ago, i requested to port my postpaid number : [protected] to airtel. I submitted all the necessary documents as required after that i got a message of successful address verification, but still my number is not ported to airtel. And even i dont get any kind of response or information from airtel cellular.

I want you to take a look into it, and do the needful for that.

Thanks

It has been 6 days (22/12/17) since my internet has suddenly stopped working. I have called the customer care at lease 6 times and they have absolutely no idea what to do. They repeatedly tell me the same set of instructions about my sim settings, which obviously have not worked. Then they asked me to get a new sim.
I bought a new sim 3 days ago (25/12/2017) and it is still not activated.
Every time i call [protected] i have to at least wait for 2 minutes and listen to hell lot of irrelevant menus before i am finally connected with to a personnel, who is different every time so i have to repeat the whole thing; only to listen to their empty solutions. My 6gb data has already been wasted and i also have to bear the opportunity cost.
I would like my internet to start working immediately.

Airtel payment account was opened without my consent, which i wish to close immediately.

Going to airtel outlet and requesting them to close this bank account created in my cell number did not help much.

My cell number [protected]

I wish some one puts a public interest litigation case in supreme court to get the relief for all airtel costomers.

Padmanabhan. J

Dear concern

It is very surprising to know that airtel is misleading its customers by providing wrong information when it comes to suggest best plan.

They had suggested me a best plan as inr 299 which was non hd and was covering almost all hindi entertainment, informative, news and movies channels.

Believing in the company's commitment to provide best to its customers, i continued to recharge for this plan month on month.

Just of curiosity i googled few airtel plans and figured out i can get all the benefits of above plan and that too in hd in just inr 232.

Relay hurt by the unethical practice of such a renowned company.
Just to earn few penney's from a customer they have lost all my trust.

Will be checking all my accounts associated with airtel.

Kapil sharma
[protected]

Dear sir/madame

I had done a recharge of my airtel digital tv on 24.05.2017 customer id:-[protected] with the annual subscription of rs.2850/- under value prime kids pack and with rs.4800/- for my other 2 hd connections with rs. 200/- per month subscription for each.

Now, i came to know that my first connection was recharged with rs.4800/- and my other 2 connections with rs.2850/-. On contacting the customer care, i was informed that rs.4800/- plan was under offer and was recharged first. So, the plan was activated without my acknowledgement and now, airtel digital company refuses to do any support and asks me to recharge for other 2 connections to further continue the service.

I felt cheated and furthermore, no help or support was done on the behalf of the company. I request you to consider my case and resolve the issue as soon as possible.

I will be highly obliged to you.

Thanking you

Yours sincerely
Akshar jain

I have recharged my mobile no [protected] with rs 509 and by mistake i have again recharged an amount of 448 transaction id is #[protected]to [protected] whereas the correct number is [protected] transaction id is #[protected] please transfer the same amount to [protected] i have consulted airtel customer care and they have refused to transfer the amount.
Both the mobile numbers belong to me

Sim card is not activated even after 48 hours. Customer care is suggesting to visit the stores again saying they have mistakenly activated some other sim. This is totally unacceptable as the issue is there from the service provider end and asking customer to visit the airtel store again.
Even mail has been received with complaint number (We have registered your request vide order no.[protected] stating that sim card will be activated.

I have been using aitel number since last 2 months. My plan is of rs. 399 on which i was told that i will be given unlimited calls and 100 sms's per day and 20 gb of 4g data. I was mostly attracted towards 20gb of 4g data because of which i chose to be in airtel but however while using the service of airtel 4g i am very much shocked and surprise to see that the speed of airtel 4g was not even the speed of 3g. I mean i am not getting enough speed to that i can consume, utilize the 20gb data of internet 4g which they promised. I am not able to watch any movies i am unable to see any videos without waiting time (Buffering) videos, movies are lagging so much that i am unable to use the dedicated data provided by airtel. I have made several complains to airtle regarding the same issues they says that their network is on upgradation. I want to know why shall a consumer should suffer for your technical problems. But however they couldn't resolve the problem nor were able to provide my the with discounts. I mean why shall i pay the complete bill amount if i am unable to use the services.

My airtel number is [protected]. I changed my old sim and got the new sim of the same number. After a day i could see the signals showing in both the sims. But the new sim is not working (No incoming, no outgoing). The old sim, i am able to do outgoing calls but no incoming calls. The dialers are getting busy and not reachable message when dialing to my number. Please resolve this issue asap as i need to make some urgent calls.

Dear sir,
My airtel no. Is [protected]. I had installed your my airtel app and add money in wallet but when i tried to make payment through my airtel app it shows that you can send money only upto rs. 0 in to bank account as of now.
I also visited at your store but they didn't gave me any relevant answer. Now tell me where should i go?
Kindly resolve the issue asap.

Messages are not getting sent in my mobile, if i call customer care, there is no proper reply from customer care.
Though i set smsc number +[protected]in my moto e4plus android mobile, messages are not being sent

If i go to local airtel office vikarabad, even there is no proper response and they are asking me to either take new sim and demanding rs 100 for new sim. Or go to hyderabad for solving my problem.

It's insane to give such response to a customer.

If i wanted to port my number too i'm unable to send sms. They are neither telling the port code or resolving my problem.

I have linked this mobile number to back and use this as permanent number so unable to stop using this number.

I'm experiencing this problem from around 5months, without proper response from customer care and local airtel stores.

I would like to go for raising an complaint in consumers forum as none are resolving my problem.

I'm a long customer of airtel, from past 3 months i'm not getting a proper signal at all for using the internet. I thought to switch to another service because of it's poor service but when the pack is about to expire in 3 days again it worked very well so i've renewed the pack with 448/-. Again i'm facing the same issue. Kindly resolve the issue asap, getting frustrated with the worst service from such renowned network.