Airtel Complaints & Reviews

Dear sir
Airtel postoaid mobile no. [protected]
We payment by rs. 596.00 dt.03.11.2017 txn id - 798603
Payment by my airtel app. But payment failed.
So please given refund rs. 596.00 &
Rs. 470.00 dt.18.12.2017 txn id[protected]
Payment by ubi app. But payment not credit in my account
So. Please thst amount credit in my bank account

Thank you

Date 18th dec 2017
From:
Manjunath. B
Airtel data card number: [protected]
[protected]@gmail.com

Address: property no. # 3 / 2nd floor, 1st cross, adarsh nagar, nagar bhavi main road, bangalore - karnataka - 560072

Old address: # 103, 5th cross, vayalikaval layout, near gkw layout, vijayanagar, bangalore

To:

Corporate communications bharti airtel ltd., 6th floor, tower a, plot # 16. Udyog vihar - ph-iv gurgaon haryana 122001. Tel.[protected] email: airtel. [protected]@in. Airtel.com
Nodalofficer. [protected]@airtel.in
Airtel. [protected]@in. Airtel.com
[protected]@in. Airtel.com

To: minister for consumer affairs, food & public distribution

Shri ram vilas paswan, hon’ble minister, 179, krishi bhawan, 23070637, 23070642,[protected]Fax)
[protected]@nic.in

To: shri anil bahuguna (Joint secretary)
Department of consumer affairs,
Room no. 546 c, krishi bhawan,
New delhi 110001
Ph. No. 23386189, email:- pms-ca[at]nic[dot]in
[protected]@nic.in

Director (Pg)
Department of consumer affairs
Krishi bhawan. New delhi - 110001
Email : nch-ca[at]gov[dot]in
Tel :[protected]
[protected]@gov.in

Bcc to: [protected]@timesnow. Tv, [protected]@timesgroup.com, [protected]@ndtv.com, [protected]@zeenetwork.com, [protected]@zeenetwork.com, [protected]@intoday.com

Bcc to: [protected]@trai.gov.in
Sudhir gupta secretary 23237448 23222816 secretary (At) trai.gov.in
2 shailendra kumar mishra pr. Advisor 23221856 23235249 skmishra (At) trai.gov.in
3 sunil k. Gupta pr. Advisor 23220018 23212014 pradvbcs (At) trai.gov.in
4 u. K. Srivastava pr. Advisor 23233291 23230056 pradvnsl (At) trai.gov.in
5 a robert jerad ravi advisor 23230404 23213036 advqos (At) trai.gov.in
6 agneshwar sen advisor 23234367 23220442 asen (At) trai.gov.in
7 arvind kumar advisor 23220209 23230056 advifn (At) trai.gov.in
8 c. P. S. Bakshi advisor 23236119 23237923 cpsbakshi (At) trai.gov.in
9 mrs vinod kotwal advisor 23230752 23236650 advfea1 (At) trai.gov.in
10 sanjeet singh advisor 23220020 23221998 sanjeet. Singh (At) trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@trai.gov.in
[protected]@singh (At) trai.gov.in

Sub: airtel post paid data card mobile number: [protected] my plan 699/- daily 2 gb data backup 8gb data, (Total 68 gb plan but i am not able to use 5 gb also because of airtel bad 4g poor worst quality network.

Sir, i am manjunath. B using airtel post paid data card mobile number: [protected] my plan 699/- daily 2 gb data backup 8gb data, (Total 68 gb plan but i am not able to use 5 gb also because of airtel bad 4g poor worst quality network.
So until they fix the network problems i swiched to 1gb 35 gb data available (But still airtel bad 4g poor worst quality network 80% of my data not able to use it, check my compliant in this number, airtel data card no: [protected].

A) in open network tower is showing v good. Its next to my building within 20 meters, when i took this connection 25 mpbs speed i was getting but from last 2 months not even 1 mpbs speed not even i can send mails properly.

2) airtel customer care i called and registered this compliant,

3) they sent one engineer to my location and verified signals it was very poor he told me, they told me that they will fix this problems in 15 days.

5) airtel customer care officer given me 50% discount on my bill and he told that until problems they will not fix they will give 50% discount.

6) till date they have not fixed the problems but again i got 100% bill to pay this mont

What is this service i don’t understand?
Seeing airtel adds people are purchasing dongles and wifi routers, if tower signals not working they have to through dongles and wifi routers to dust bin, it looks like airtel 4g plan are fraud

My home is in city center area of bangalore, just 10 kilometers to state assembly building vidhana soudha, here also aitel tower problems means what about entire india 100000 of small villages are there, how they are running this service.

So, please [protected] data card bill dated 04-dec-2017 is due on 22-dec-2017, wave of entire bill amount and

Fix the network tower problems give the promised speed and quality network signals, i will take daily 2gb plan and continue paying the bill regularly.

Thanking you, sir
With regards,

Manjunath. B

I had discontnued airtel dongle and i had to clear the bill, inspite of going to airtel gallery and paying the overdue amount also!, airtel customer care executive named aarti and one of the other colleague and few more to be named called and spoke in a rude manner!.
They don't have courtesy nor records!
Nevertheless to say inspite of paying the bill they are behind you and calling you every now and then.
And before paying the bill they even said you pay the bill and then talk to the manager!!
Felt hurted, we also loose temper but they should be trained to deal with customers
(Clients)

Hi i am srikanth. I have a "moto c plus" mobile for that i thought change my airtel sim size as nano. So i visit the airtel store which located in balapur (Hyderabad). First i pay 50 rupees for new sim and i gave a id proof. They said after 4 hours it will change but it's not change. Again i visit todays they do the same process but not it's change. Till today i am visited 4 times in this office but they should not give clear reply. Their respect to the customer is very very poor. I am very hurt because of their behavior. So airtel head office please confirm your employees are do work correctly. Atleast teach them how to behave with the customers.

While recharging on paytm, i entered the wrong number and recharged 349. On querying paytm, it said to contact operator with the operator reference number (Transaction id mentioned below). Please help me reverse the amount. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno)' send to 59109 message. It responded as no keyword found.
I tried reaching for customer care executive through every number i could find on the internet for airtel customer care. (121, 198) none of them could give me any option for speaking with a human. Date:18/12/2017
Wrong number : [protected]
Transaction id :[protected]
Correct number : [protected]

Hi,

In the month of dec2017, when i checked message i found my money of rs. 150 deducted whatsmob service, when i called the airtel customer care they said it is deducted yes but when i told them we are not aware of this then why airtel allowed to deduct money? They said they are not responsible.
If they are not responsible then why the don't stop providing service itself? When they can deduct our money without our concern.
If you are giving my money are you not responsible? I trusted you and given money to you and after giving you are saying not responsible who will accept this.
I request govt of india and take action on such act to give more confidence to country men to encourage online transaction as our prime minister moto.

Hope to get suitable support and help to resolve this kind of issue to anyone in feature.

Regards,
Krishna

Educationworld office at 703-704, 7th floor, devatha plaza. 132 residency road. Bangalore 560025 has 30+ users of airtel connection and hundreds of complaint have been registered for worst network and call quality.
Airtel is least bothered to solve it, i am afraid failing to attend complaint we would switch to other service provider.

All employees of educationworld would be switching to other service if call connection and quality is not improved in next 24 hours.

My complaint is still pending and no one attended this service request. I really disappointed with your service as i have raised my complaint 1 week ago and still waiting for resolution. I really don't know if you guys are concerned about the time as the broadband connection is useless for me and it seems that i have paid for waste. As per current status it seems that your team not able to change the router. This is my kind request to cancel this connection immediately and refund the full amount. If i need to take any legal action regarding this, i will go for it.

Complaint no.: 91338168

Dear sir/madam.

Pls positive response for complaint.
Sim card no.[protected] cant activation on date 14 12 2017.
Opretor name is nikhil subhash khaladkar a\p bhandagoun tal. Daund dist. Pune.
Mob no. For contact : [protected]
Your com. Officer name of mr. Bhagwat kanawade an its cont. No. Is [protected]. Your sales officer act with us missbehaviour.
If you not give response i am port my sim no.

Airtel wallet complaint
Ra kuldeep singh on sep 4, 2017
Airtel money blocked

I added 5000rs to my airtel money a month back and now i am unable to spend the money on any platform from past one month. They keep showing that your account is blocked for the transaction, i visited airtel customer care store twice but they couldn't resolve the issue and did not provide any satisfactory answer. I have talked to customer care over the phone but there was no result.
Never seen such a poor customer service in my whole life such a bad experience so far.

This is ramesh my mobile number is ([protected]). Three weeks before i lost my mobile along with sim and i have applied new sim ekkatuthangal airtel show room than paid 25 rupees got sim. Sim is not working called customer care they said meet show room. I went show room again paid 25 rupees got new sim same problem happen like that one more time happen. Totally same sim three time paid no than complaint raised online no reply. Mobile linked with bank and working area more important i cant able transaction and customer cant able to meet. So much problem facing.

Not getting 3g or 4g signal in my device. Customer care ppl told me that 3g or 4g service is in inactive status due to their technical issue. But their are not ready to solve it soon or provide me any alternative. I did reset my device too but of no use. My office work is completely stopped due to this. Such a worst service by airtel customer care. Pls help me how to take this further.

Hello airtel i am unable to do recharge through online i am complaining this from long time kepp on calling to customer agents but they are not resolved my issue.

Requesting to you that please solve my problem i am your loyal customer since 4 years i am using airtel broadband and landline also my family also using airte.

Still you are doing like that means i will change the network to my self amd my family members and broadband connection also i will change.

I did number porting to Airtel. Internet and outgoing started but all incoming SMS/calls are not working. Everyone getting message as number invalid. What to do? customer care has no clue and gave some useless recommendation. I see its common problem but solution is not posted by anyone. If anyone know what i need to do it will be very helpful.

I am customer of airtel (Satara, maharashtra) mobile no.[protected] from last 6 years.
I have switched to airtel 4g before 5 months.
But i have not able to get 4g services on my handset (Iphone 5s).
I have already registered complaint to airtel customer care but they told that there is no 4g services in your region but my mobile shows 4g network.
Look forward to my complaint else don't make false statement about india's widest network and faster 4g network.

Hi,

I am a frasted customer of airtel, because before 6 month ago i raised a complaint about internet issue, but somehow it is still in pending, but this is not a issue in your openion, but still on 10th dec.2017, i visit the following airtel store, submit documentation for postpaid to prepaid conversion, he gave me 2 days deadline, but it is not resolved, again i called customer care they said it takes 4 days, ok i again wait for 4 days, but it is not converted, again i complaint customer care, they gave 24 hours deadline, but again same the issue was not resolved, then i visited airtel store they said they dont have any revert of the mail, again i called customer care they again gave me 24 hours deadline, but still the same issue this is not converted, i call prepaid customer service they said they didn't have any request about postpaid to prepaid conversion.

So my question is, is i have to pay 1 year bill extra to convert this number to prepaid in airtel prepaid as well, is this is the way you deal with your customer?, or like my previous request against internet which is not solved after 6 month, like that i have to wait 6 month atleaset for conversion.

I am very frasted with your service, i dont know i am with your network since more then 1 year.
I visited your store 2 times - one side auto expence is - 60 for both side 120, so i visited 2 times - means rs.240.
Again i have to pay my rentel 1 week extra mean approx 200. So i have to pay total rs. 440, for this, till today.
So who is goint to bear this expence.

Thats beacuse i need this number, thats why i am waiting and requesting, otherwise i through this number an your service in dustbin.

Or i have to to customer forum, for this, please tell clearly. And asap, so that i will take necessry steps.

Store address - airtel store, sec 14, gurgaon, near om sweets. Gurgaon (Delhi ncr)
My number is - [protected].

Again your frusted customer.

Ganesh chandra joshi
[protected]

Hi all,
I have raised a complain before 4 to 5 months regarding network issue in my area. But nothing happened until i shoot a mail to the nodal office. After mailing nodal officer a survey held at my address in next 15 days and after that nothing happend yet.

It was happened before 4 to 5 months ago and i am still facing the same issue. Now what is the solution i am not able to understand as the upper level management also don’t looks interested to resolve the issue.

Port number in other operator will be better option.
Poor network, no voice clarity, no 4g connection/3g worst as well and network remains poor always.

Hi team,
I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the airtel online recharge official websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 59109' message. I responded as no keyword found.

Wrc (Wrongno - +91 [protected]) (Transid[protected]Amt - 448.00) (Correctno - +[protected]

Date-07/05/2017

Correct mobile number-[+[protected]]

Wrong mobile number-[+91 [protected]]

Amount -448.00 (70 days pack, 1 gb/day, unlimited local/std, unlimited incoming/outgoing roaming)

Transaction id[protected].

Request you to please address the query as soon as possible.

Details are clearly mentioned.

Please call on [protected] in case of queries. Please consider my request on priority.

Regards,
Surabhi srivastava

Hi,

I have airtel prepaid no which i have been using since 2 years. This number is registered in my all banks and gov. Record.

I am in international roaming and have problem with network. I logged a case with airtel ' [|bal|ref56826595|]' and mail flow is running since more than 7 days now but no output.

Every alternate day someone calls and tells that matter has been escalated but output is still 0.

Not sure how to escalate this issue to airtel higher management. If anyone has any reference then please share it with me.

I can’t transact any amount. I loaded 11100 from my credit card to airtel wallet. Now it say debit to your account not allowed. I can’t pay for anything. This airtel app is rubbish. Kindly give my money back. My number [protected]. I don’t understand how can they not allowed transaction. Further the customer care [protected] for outside airtel numbers doesn’t have speak to customer care option