Airtel Complaints & Reviews

I have recharged my mobile number through net banking for rs. 448 on 8th jan 2018 amount debited but the recharge is not processed and on 15th jan 2018 i tried recharging my mobile again with rs. 509 amount debited but the recharge is not processed.
Date mobile no transaction details reference no amount status
15-jan-18 [protected] [protected]-citrusairtel [protected] 509 failed
8-jan-18 [protected] [protected]-citrusairtel [protected] 448 success
8-jan-18 [protected] [protected]-citrusairtel [protected] 448 failed

I stay n bandra west near jama masjid and have been facing issues with airtel 4g network. Within my room there seems no network at all. Please solve this issue otherwise need to port to another network.
The network is getting worse.
Please solve the issue as soon as possible. Can't use internet can't access any apps peacefully.
It's irritating and frustrating.

My airtel payments bank account no [protected], has been debit freezed

Dec 2017 i loaded rs 19, 025 in my wallet but not able to withdraw or transfer them to any account

Registered a complaint with the company case id: 1267013

Made around 100 calls to customer care, more than 200 mails, but they do not reply

These guys are fraud and trap customers

Fyi,

I have provided all the required documents as asked by customer care:
1) signed copy of pan card
2) signed copy of aadhar card
3) account statement of bank account holder who loaded rs 19, 025 in my account

I had made a mobile recharge on the 16th of jan for rs 200, i wanted to recharge the no [protected], however i recharged the number [protected]. On calling the customer care, of hyderabad circle, they said that it can be reversed only if one number is wrong and the customer care executive advised me to call the mumbai circle to do the needful. However on calling the mumbai customer care, they said no such provision is available. Please help me revert the money back.

Dear air tel,

Complain:- regarding a credit limit cross and suspension of my no when air tel dont know why has the credit limit cross and more funny things my pdf bill will be generated on 21st january 2018. Next 8 days no outgoing call or net.
Gariahat air tel stores requires more obedient, polite, truthful, helpful, desk people and generosity manger (Chewing gums or playing with her hair in front of customers) and some expert need ed at token counter. Or else air tel will lose customer.
Being a owner and marketing manager of 2 bengal base brands, it was my view, after visiting the airtel gariahat shop 9 times in 14 days.
Market is huge with lots of brands, compitition is masive.
I have all the sms also that which day and who attended me in the center

Using plan 499 later changed to 399 (Having 10 gb internet, unlimited local and std and 100 sms)

I am a valuable customer of air tel since i am using smart phone at least 13 years.
Later some misbehave of air tel staff at gariahat store on feb i think outlet i switched to vodafone for 3 months, later again switch on to air tel. Though i was happy at vodaphone felt more happy being to airtel. I am using 399 plan now.
My old bill is cleared.

Suddenly on 5th of january 2018 a msg came credit limit crossed 1101, later next day it was 1760 and finally 2100/-. On 8th of jan 2018 they blocked my out going calls so i called 121 (2) times after that they again restarted the line with saying u have to pay 525/-.
On next day 9th i visited customer care at gariahat branch beside prapti shop, mostly i had i talked with arunava dutta (A guy with small beared), after discussing he called 121, i told him my problem about credit limit he was also shocked, he said i had to wait till my bill cycle. I asked him if i pay 2031/- can u transferm me to postpoaid. He said no need to just wait till bill genaration. I asked him whether my line will be disconnected or not he said no.
On 14th january 2018-my no got disconnected as my credit limit has flown off. I called 121 5 times they didn't respond me.
On 15th january 2018- i visited air tel store beside prapti. Discussed my problem with abhijit sadhu in morning. He called 121 after long chat that u have to pay 525/- for connecting the line. I paid 525/- after 2 hours also the line did int start, i again visited the customer care, after long talk with 121 (They said they had mailed higher authority it will take 4 hours to start the line. At 6:30 i visited air tel again still my line ha sent started. Aranav dutta was working on mine case when the store manager with blue coat in charge the girl always chewing gum and playing with her hair said, leave it take a new case of a new customer who has converting a docomo line to air tel. After much talk with the other persons the lady married siting 2nd in the row name starts with (S) with pimples on his face said what happened she shouted on me giving me some stupid excuse and said make a payment of 2031/- to and make ur line start.
I did the payment line started now.
Notice:-
1) how could air tel disconnect the line before being bill been generated??
2) air tel saying every time i call (U must have gone outside india or sms charge or net charge or international roaming charge?? Making fun
3) if i have used i was ready to pay why would air tel disconnect the line??
4) if my credit limit is 2031?? Why did i have to pay 2556/-
5) when new prepaid connection is taken it takes maximum 10 hrs to activate, why does a postpaid connection changed to prepaid of same brand takes 4 days to activate???
6) when i was ready to pay 2031 on 8th jan why did the person make me a fake promise??
The lady at counter said me u have received a letter about credit limit of 750, why haven't u increase then. Now my question to her yesterday after payment of 2556/- my limit has increased to 2100/- pic. Where is the letter and mail.
Surprisingly today a call came from [protected]/-to pay 1800/-

Is this a joke... Airtel is fooling customers... Decided to transfer my 65 employees no to other trustful network.

I was airtel postpaid customer and want to convert my mobile number to prepaid. Visited my nearest customer service center in hosur, tamilnadu on this. Was asked to come next day for a week saying they do not have stock of sim cards (But could see they had sim for new customers). After a week when i started arguing, they came up with the single backup sim story and took my signature and details. Paid rs 50 for new sim.

My postpaid connection disconnected on 4th day of receiving prepaid sim. It's been 5 days now with out my prepaid sim getting activated. On calling activation department customer care, they are yet receive my details.

This has caused lot of disturbance and pain. Will ever my country support system will improve? I trying this forum as last option.

Name: raviprakash ramamoorthy
Place: hosur, tamilnadu
Mobile: [protected] (Not yet active on 16 jan)
Email: r. [protected]@gmail. Comf

I bought an airtel sim and it's been 3 days.
Have provided my adhaar documents and also verified it biometrically.

Have talked to your customer care representatives for about 10 times in the past 3 days.

Nobody cares about the customer experience
They are not capable of providing fast services even if they are in the 4g/smartphone industry.

Dialed *121*11# to know data pack options.
Selected option 1 for 3G
Then, selected 4 to know about the list of data loan plans available.

But, this has activated a plan that gives me 60 mb data for 22 Rs. How am I supposed to know this will activate a plan instead of providing me the list of available options?
If I select option 3 for data, you show list of available packs instead of randomly activating a pack for me.

How can you activate a plan without even letting me know what I will be getting and how much I will be paying?

Are you trying to loot money from the remaining loyal customers who haven't switched to other cheap and good services like Jio?

Bharath ka tez network... This is what airtel is propaganding about their internet speed however even after taking the highest internet plan and also paying a bill of almost 1800 rupees, i havent got the speed which airtel has promised. There has been multiple visits and i am going thorugh this issue since the last 3 months. There are multiple
Case numbers[protected], 89000294, 89220238, 89365318, 8951884, 9368518, 9711442,[protected] however no one is able to fix the issue and i am still asked to pay the bill.. I would like to raise this case as part of falsifying information to customers, airtel has faultered in fixing my issue as per their terms and conditions. Kindly accept this case and with indian judiciary help need a resolution and i need complete compensation for the issue i have go through.

Dear sir,

I have successfully ported my airtel postpaid number to another service provider after clearing all my dues. But i get an ebill amount of 129.45 and they force me to pay, so i paid that, still they forced me to pay another pending amount of 58, i paid that also. But surprisingly i got a sms today that due amount is 187 rupee and should be paid immediately. This is just a harassment done by airtel. Its really very very cheap game they are playing with me. Out of frustration and mental harassment i am submitting this complaint. Kindly help me out in resolving this issue.

Regards
Haraprasad
M-[protected]

Dear Sir, Im Pushpendra Badgoti from Jaipur . I bought Samsung s8 mobile phone from mobile zone store malviya nagar . That time airtel postpaid insurance was done for my samsung s8 . In that i can change my screen in 1 year or if broken airtel will change in free of cost but airtel company didn’t they said they will not change screen . I take airtel postpaid sim in this condition and my airtel number is [protected] . Kindly change my screen. Thank you. Pushpendra Badgoti [protected]

I am subscriber of airtel dth services. my account no. is [protected]. few days ago airtel dth team activated SBH channel to my dth account without my consent and they are charging additional rs.39.00 per month. it is totally unfair business practice. kindly remove this channel immediately.

I recharged with rs. 399 on 8th nov and is valid for 70 days and my plan is still active but balance is deducted from my main account balance for sms but 100 sms per day are free as per plan. And also i requested for closure of my airtel payment bank account opened without my awareness, everytime they deduct balance for sms reply but do not close the account.

Non-Disconnection of Services & Fraudulent Billing - Airtel Broadband

This is with reference to my voluntary disconnection request of my Airtel Broadband & Landline account no: [protected] in Nov-17. The reason for disconnection was that my company had tied up with another leading broadband provider for internet connection at subsidized rates and I wanted to opt for the same.

After raising the request I got calls from the Airtel retention team and since I was keen on keeping my landline number which I had shared with all my contacts, I agreed to continue for a nominal plan of Rs 206 (including taxes) which consisted of 25 GB + 20 GB free, unlimited calls at 8 Mbps. I was told that this plan would get activated within 24 hours and I need not follow up again. Post 24 hours, I again followed up with Airtel on their 121 number since I received no update only to be told that no such plan exists and that I would have to opt for plans which are around Rs 400/-. I was again hounded by a gentleman named Mr. Srinivas ([protected]) who claimed to be working for Airtel retention team to stay on at these prices. At that point, I had a credit balance of Rs 1768/- with Airtel since I had made a double payment (ECS + manual payment) on my previous bill to facilitate quick closure.

Since no suitable plans were available I raised a disconnection request with the nodal team and was given the reference no 89887176 on 13th Nov'17.

I had disconnected the connection on 11th Nov'17 and did not use even a single byte and neither made any telephone calls since then. I was again shocked to get a bill of Rs 161.92 in Dec'17 despite having the earlier mentioned credit balance of Rs 1768/-. I again wrote to the nodal team and was given unconvincing answers towards the usage charges and was surprised to know that no action had taken place towards disconnection. I again asked them to raise a disconnection request and was given the reference no 91323412 on 14th Dec'17.

Today, on 15th Jan'17, I am again surprised to get a bill of Rs -361.28 in which Rs 228 was again charged as monthly charges. I am attaching a copy of all documents below. I am truly at a loss and do not how to get this connection disconnected. They are just trying to milk money every month in this manner. I request the support of this consumer forum in this matter. Airtel has already unscrupulously deducted Rs 1407/- from my balance of Rs 1768/- and I am now left with only Rs -361.28. I do not want to lose that amount and end up paying further next time around.

Regards,
Ravi John

Dear Sir

I would like to inform you that you Airtel store runner by the company with kiosk id 1787501 situated at vellore Tamil nadu.opposite Cmc could not provide me a replacement sim when I approached them instead they took the pending bill amount from me and told me find the sim from other shops nearby.

I condemn such behaviour of your employee being an old customer of Airtel with my no [protected] and find that the store employees are very uncomfortable operative.

So please look into the matter on a serious note.

Otherwise shall write the matter to consumer forum.

When am outstation and my sim is not working it really becomes pathetic to be associated with such a telecom operator.

Regards
Jhanjasree
[protected]

Hi, I was trying to recharge airtel bihar number [protected] from this website
https://www.airtel.in/prepaid-recharge on 15-Jan-2018. I tried 3 times to recharge with amount 509, 509 and 448 and paid through HDFC netbanking and every time amount got deducted and recharge status failed.

I have only one transaction reference of 448 for the above number:-
TRANSACTION REFERENCE

[protected]

Sorry!
Recharge was unsuccessful.

I contacted customer care to 121 but they asked to call this number [protected] . Unable to connect to customer care through IVR . it just says oops when prompt type 9 to connect and call gets disconnected.

I also emailed to this id [protected]@in.airtel.com .

But till now i did not get any intimation.

Could you please initiate the process to refund the amount to my bank account

Hello, I’ve been using this prepaid Airtel number [protected] for almost last 4 months. I’m facing a sudden issue since last one month after I changed my plan from 28 days to 70 days plan. The issue is that I’m unable to call a toll free number [protected]. It was all well before I changed my plan. After enquiring in Airtel showroom, they said I will be able to call if I add a little balance as mine is an Unlimited plan. So, if I recharge for 20 rupees etc., it is working just once but it doesn’t allow me to call the number again. Interestingly my colleagues having same plan are able to call with no issues. Please provide clarification and next steps for resolution

Does Airtel charge for Toll Free numbers? Also would Unlimited plans not allow to call Toll Free numbers? I also have frequent Call drop issues
I followed up multiple times on [protected]@in.airtel.com from krishnarao.[protected]@gmail.com but very poor and worst service.
My number [protected]

Applied new airtel sim but could nt verify it. Evrytm i dial 59059 it gets disconnected itself. The sim was applied in assam but presently am in kolkata.. So, is that the problem for not able to verify it. Its been about 20 days am still not able to dial the no. And verify it. Even the customer executives say that the sim is active but even then am not able to dial the no.

My old postpaid mobile no. [protected] has been alloted to network component pvt. Ltd. Pune. As per my knowledge the services on this no. Barred due to non-payment of outstanding bills after the follow up of airtel recovery team we have lodge a complent in airtel regarding a issue. When the issue of the bills are in conversational phase. Airtel alot my number to other person without informing me. It is not the professional act.
As i communicate with mr. Gokhale (Network component pvt. Ltd.) he is ready to return back the mobile number with some conditions. He told me that he want a authorised letter from airtel that the number has been alloted to the firm by mistakely.

When company exicutives call me n asking me about the reason of my porting request then i told him that i port my mob no buz 2 others company offers me same facility at less rental plans, then the airtel exicutives offer me 499 monthly plans n they asure me that my 242 gb unused data will b carryforward in 499 plans but they dont do this, airtel n there exicutives cheats there customers