Airtel Complaints & Reviews

I had changed my operator from reliance to you and i visited your airtel express store in jayanagar 9th block, bangalore. They collected cash of rs.500/- and issued me a sim card bearing no;[protected]u. They did not issue any receipt. They only promised me that once the line is activated the prepaid plan will be activated and amount credited. I find that still my balance is shown is 0-they told me that was the minimum plan. What happened to the amount paid by me since the cost of 4g sim is rs5 only as printed in the cover. Where is the balance rs.495 gone. Kindly investigate and credit the amount in my account immediately, otherwise i shall be constrained to report to trai and other authorities. I was under the impression that themuch advertised plan of rs.478 for 70 days will be applicable to my case

I have the following complaint against airtel :

I travelled to the uk between the 28th oct and the 10 nov 2017. I had enabled ir services for 150 rs and was aware that if i make or receive calls or use data, the charges will be extra. Hence i had switched off the data and made sure i never make any calls or receive any calls during my trip.

This month i received a bill of 6473.42 inr when normally my bill is around 1100 inr. Since i was sure i did not make any calls nor use any data on my trip (I had switched off data before boarding the flight, and used skype to make all my calls in uk) i checked my bill and found out that :

1. I was billed 4543 inr for international roaming @ 649 unlimited incoming - 1 day pack nrc on 28th, 29th, 31st oct and 1st, 2nd, 4th, 09th nov and the associated gst rates.
2. In the itemized statement under international roaming i had some charges for mobile internet. This is not possible because my data was not on during the whole trip.
3. No other charges were visible to justify the activation of the 1 day pack.

I made a call to the customer care and informed them that i did not make any calls to justify this activation. They said they will look into the matter and get back to me.

Today i received a call from airtel to tell me :

1. These charges are justified and they are because i “supposedly sent sms during my trip. When i asked darren (The escalation manager) for the details, he sent me a new invoice to my email.
2. The new invoice now had some sms details under international roaming – 2. B sms which was not there in the initial invoice
3. A new line item was added : outgoing call – voice on 29th oct, the number was no_cli for 00:55 and 0 pulse.
4. I checked all the numbers under this list and all of them are spam numbers according to trucaller.

These are the discrepancy i noticed :
1. The bill sent by the escalation manager and the bill i received initially are different
2. The numbers mentioned as sms are to spam numbers that nobody would message.
3. I see sms sent on 6th 7th 8th nov in the new invoice, but i don’t see any 1-day pack activation for those days. Which shows clearly that there is something wrong in the billing and that airtel has made some changes with do not seem logic.
4. I am 100 % sure i did not send or receive any calls, that i did not use any data (It was switched off) and that i did not send any sms, still these charges appear suddenly like magic after i probe the customer care.

In order to move forward, i asked them :
1. The raw logs which show what sms was sent to these numbers if at all they were sent.
2. The raw logs which show what sites where accessed using the mobile data.
3. A mail from airtel explaining why there was a discrepancy in the original invoice and the new invoice.

Now i got another call from them stating the issue is with data usage not sms.

I have escalated the issue to their nodal officer for the following reasons :

1. The daily pack was activated on different days, they did not even send me a mail or sms to inform me of this activation.
2. They are billing me for internet usage. And saying there is no data to prove it but that it is valid. I am saying i did not use it. I asked that they share with me the logs so that we are clear on if any website or application was accessed during this time.
3. I spoke to 3 different people in their company who gave 3 different reasons for the charges (1. They said it was calls i made, 2. They said i sent sms. 3. They said it was data i used.) and i have received 2 contradictory invoices for the same period.

Without any explanations they want me to pay nearly 7k worth invoice.

I t. S. Dharurkar. Complainant hereby placing the misleading by you'r representative. I had asked in nov 2017 for "prepaid mobile connection at the airtel outlet tilak road pune maharashtra. After discussion with the customer representative named viajanath he agreed to give me as per my requirement prepaid connection & i paid 250/- rs. For the said connection.. After which he gave me simcard for mob. No.[protected] & activated the sim. After receiving intimation about bill from your office i approach to mr. Viajanath for the sms of bill, he toid me that your connection is postpaid & not prepaid. Also he asked me to deposit bill amount 269.00 as charges of postpaid bill. I deposited the bill amount rs. 270/-cash in the same shop, for which i have received sms for receipt no[protected] dated 10/12/2017. So the representative deceive me at the time of connection. You can pl see the cctv footage. I want to disconnect this airtel connection immediate. Pl resolve the issue otherwise i have to approach cosu. Forum. Dharurkar t. S ba. Llb, advocate.

For the past 3 months, Airtel postpaid plan has been charging me for some international SMS to the above number that i have never done. Just last month they have charged Rs 60 plus tax for the 12 SMS international which they are claiming that I did. This is totally unaceptable. When I called, they are not even waiving this charge.
Not only this to my other child number which is not even a smart phone, they have charged Rs. 150 plus tax Rs 30 X 15 for some Videopindw service which they say, I signed up for which I am not even aware of what that service is for, leave alone me opting for it. Airtel has started making so much fraud for compensating for JIO loss.

I am very much fed up with your pathetic services because i requested for migration of postpaid to prepaid of my number [protected] the no is disconnected by you i don't know on what reason, i am without phone from last nine days, i even got a complaint number cfewk[protected], but no one is trying to resolve it so it is unfortunately a very bad services by the airtel. I visited your store at harshalayout, kengeri, bangalore so many times and did not get any solution for the same.

The same thing is happening at the store i have visited 5 times in three days to the airtel store and spoke to the manager at your store but no solution. He is saying that back hand team is hopeless and only they can solve your problem. But i had no result.

Your services has gone pathetic and poor.

I was a loyal customer from the last 6 years, but this situation has really made me against the network. Now im really starting to dislike the service. I need an answer for it, when can that be resolved.

I need a puk2 code for my number... Out going calls are blocked... And i don't have any idea about the puk2 code i need to know what it is and i need to know the code to unblock my outgoing calls for my number... Please make it fast as soon as possible because i have lot of work to do... Its stopped because my number has been blocked... My number is [protected]

My mobile no is [protected]. I have ported successfully from tata docomo into airtel. I was using airtel network successfully from 10 to 15 days. But on 8 th of december my sim card stopped working it showed no signal. So i checked my mobile sim slots but there was no mistake. My both sim slots were working fine. So i thought there must be a sim mistake. So i contacted customer care but they said everything is ok and your connection is active...

Dear airtel,
My airtel number [protected] has been suddenly stopped working, it has been dead from yesterday i. E. 9-dec-2017. I am unable to contact airtel customer care also. Please activate my sim again. This number is important to me as it is associated with my all transaction and interactions. I have been using this airtel connection from 3 years. Please take action as soon as possible.
Best regards
Shaik khader basha
Alteenate no. [protected]
Email id: sunny06. [protected]@gmail.com

My mother (Phone number [protected]) is being charged rs 30 every week for some services that she never subscribed to. Specifically videopindw. I am not sure how many times she was charged but at least rs 60 or 90 has been charged (Rs 30 each week).

The final one was charged on:
Sunday dec 3rd 8:01 am
But it was also charged for the two sundays before that.

Please reverse these activation charges and also stop activating any add-on service without the customers confirmation!

A fraud online transaction was done infavour of airtelbilldesk mumbai on 10.11.2017 through my sbi card [protected]. Kindly refund the amount tome. Airtelbank has seized the account no [protected] in which amount had been transfered. We have sent mails to sbicard officials to resolve the matter as soon as possible but after one month no solution came.

Respected sir,
With due respect and stated that i am a member of cisf of the ministry of home affires. Before minimum 15 years me and my family using airtel sim card. But there i found a serious problem with bad connection of network which is suffering me, my family also my village members.. For that i could not contact with my family, friends properly. As a force member i request to vodafone network authority that please resolve bad connection of network because we could not able to talk and use 3g/4g net with proper in our area please agrant my request for all member of villages, friends, my family and me. I need to talk with my family at any time. Your action will be good for us. Thanking you

Unable to recharge after converting from postpaid to prepaid.
It's very disappointing that after using airtel for so many years, i am getting this treatment from this branded company.
Due to this issue i cannot call customer care also. I am stuck as i need this number and cannot lose it. Cannot use portability option also as i cannot send message.

My details
Mohan. [protected]@gmail.com
[protected]

I switched my number [protected] from postpaid to prepaid one an half month ago, after that i can't recharge my number with any amount, i complaint on your customer care and visited your airtel outlets numbers of time also change the sim card twice but couldn't get any solution till date, i am sending this mail considering my last attempt for resolution from you, if i cant get reply from you within 7 days i port my number to any other mobile operator including my other two airtel numbers and my dth also

Dear team,
I have a number of [protected], for this number due to network issues and costing issue i want to move from airtel to other network for that i have given port request on 23-oct-17 for that i got a call from airtel customer care & they checked the reason for port then i have given above mentioned reasons for that they have given a offer of 399 for unlimited calls and data for 3months then immediately i have recharged with 399/rs but i got only 1month benefit instead of 3months, immediately i called to 198regarding this & they told me to wait for 48-76hrs for benefit addition but it was not happen.
I have called more then 5times to customer care but there is no response from airtel.
Giving wring committements is a cheating of customer for this i need the proper solution
Regards,
Kartheek. N
[protected]

Order number:[protected]
Order date: 09 december 2017

Sir i have done recharge of 448 on wrong number [protected]. I talked to customer care they also not helped me. Please revert my money 448 on my number [protected].

Here the details of transaction
:
Wrong number: [protected]
Transaction id:[protected]
Amount 448
Correct number: [protected]

Please revert my money or swipe the recharge to correct number. And please available on customer support.

Hi all,
My number is +[protected]
Name - pandiyarajan s
Email i’d - [protected]@gmail.com

I have been using this number for more than 9 years. Currently i am in canada.
I was this number in canada for sometimes. However i can’t find the network tower in my mobile. Kindly let me know, what has to be done to get back this number. This number very important to me.

Hello.
I have airtel number : [protected] and my name is tanveesh inani.
My airtel payment bank never allow me to pay money for anything. I don't understand why it then allows me even to credit the money, if i cannot use the app and spend it.
I have around 2000+ rs in the airtel wallet and i want airtel to either solve the issue with my account, or refund the money.

Sir,
I want to know is that the indus towers have any project in madhya pradesh in perticular jabalpurfor installation of 4-g network roof top towers.

Beacuse some body approch me for installation of roop top towers for bharti airtel company. He promise to give rent of rs. 30500/- per month and advance of 12 month rent, for completing th formalities he want rs. 50000/- for insurance, and other permission work. Till date i have not paid any thing to him
He is calling from mumbai his email address is [protected]@airtelbharti.in
And mobile no. [protected] name alok pandey from delhi airtel.
Please advise me what to do.

Airtel dth [protected] amt 200 done on 9 th december payment deducted from my account the transaction details pos no 81803286 airtel icca txn#[protected] kindly arrange to credit my amount 200 to my airtel dth connection. My account details given here sbi bank 200 deducted today at 10.42 am on 09/12/2017. My customer id [protected] airtel dth. Checked with airtel customer care there is no match of transaction reference

Under customer id [protected] in my name the monthly pack charges have been increased from 366 to 370 and now to 399 without any intimation. When customer care was contacted they have told that my mobile no is not correct. I requested to update my mobile no and it was reloaded. But it is pathetic to say that i received the message of removing and uploading the same no. I am not happy with the services of the company as the rates of same monthly pack are being increased frequently. If the rental of my present pack is not kept as rs 366, i will be forced to change the company.