Airtel Complaints & Reviews

Airtel has without any permission deducted money from my balance. The services were not requested. So with whose permission are you'll charging for the service. Kindly credit back the amount deducted. Neither the customer care answer nor they resolve our problems. Though the amount is small but this is not acceptable.

Date of deduction: 06/12/2017

I'd - [protected]

I already say disconnect dth services asap and refund my security and rs.380/ recharge.

Bull # i recharged on 21st december and validity it's showing up to 19th dec. Only 28days not even complete one month..
Earlier you were giving 3days more..

How. Can you increase my rent to rs.410/ per month from rs.380/ without any notice to me..

I had applied porting of my reliance no [protected] to airtel post paid on 06112017 but my no is not ported and i am continuously calling and visiting airtel office in ludhiana bbut no one provide the status on 02122017 during visit airtel office at pakhowal road ludhiana informed that my request is rejected and they advised to resubmit the request same day they provide new sim and again completed all formalities but till date my no is not ported and no status updated. I am employee of hdfc bank and this is my corporate official number same is not working due to poor service of ludhiana. I and my family is using airtel no from last 15 years. Please help for porting of my no [protected] otherwise i have no option to use services of another company. Waiting your positive response

My self vishesh, from bangalore. I switched from postpaid to prepaid. My postpaid sim is deactivated & new prepaid sim is not yet activated. Even aft submissions of all the required documents.. Service is not yet activated. Service is down from past 2 days.
I hav visited my nearest yelahanka new town airtel store many times and no where they are interested in providing service/ resolving the issue.
Service provider : airtel
Ph number: [protected].

Hi,

I have been staying in malaysia for the past 9 months and i haven't requested airtel to activate ir99. Without being informed they just have deducted the amount. I have no idea why they have deducted when i have never asked for the service.

My airtel number : [protected]
Alternative number : [protected]

Mail id : [protected]@gmail.com

Airtel Digital TV ID:- [protected].

Recharge on 11.11.2017 for Rs.290 and airtel provide confirmation that your next recharge date is 13.12.2017.

And today they message me to recharge for digjtal tv and cut the connection without any clarification.

I try to communicate with there customer care representative but they dis connect my phone for 3 times.

I Need proper clarification and recharge for atleast 13.12.2017.

Hello

My name is vijaysinh g jadeja

Mobile no: [protected]

I just bought and activated airtel sim today and recharged it with 549 with gives a data benefit of 3 gb per day. But it turns out that airtel is simply fooling people with false promise.

After the recharge i put a 1.8 gb file on download and as the file was downoaded to 76% my airtel data was exhausted. It never happened to my jio sim or vodafone.

When i tried to creach the coustomer care through ivr it was unresponsive. It says to dile 3 but nothing happens when i dail three.

I am looking to serve them leagel notice for the same. Pls advice.

My alternate no is [protected]
Email id: vijaysinh. G. [protected]@gmail.com

I have converted postpaid to prepaid plan since above 20 days before of given [protected], but i m not doing upto of any type recharge, "Recharge not successful show on screen" ( online/retailer ), i have many time raise complane to your customer care but my problem is not solve. so plz explane the same or solve the same ASAP, if not solve the my problem ASAP so i want to taken dissension of my self.

I subscribed for 50% night cashback offer yesterday. I got sms confirmations that my night cash back is also activated. I used the whole 1gb data between 12-6am, but did not receive any cashback. I was not able to work without internet.
Instead of giving this type of offers and cheating, they shouldn't have given this offer.
Please, resolve this problem.

Hi i am seva sai kumar. R my mobile no [protected] andhra pradesh vijayawada i am using airtel network from past 5 months onwards in starting 3 months network having no issue past 2 months especially past 1 week onwards getting irritation of this network because calls not connecting properly even 10-15 time calling to some person then only call connecting in that 10-15 times call beep coming & disconnected really getting very irritation kindly check from u r end resolve this issue data having no issue its gud (For me network showing full strength only but calls only not connecting properly)

AM REALLY FED UP WITH AIRTEL, ONE OF WORST SERVICE PROVIDER.
I WILL TAKE UP THIS MATTER TO CONSUMER COURT AND DRAG YOUR OFFICIAL TO TRAI ALSO.
I HAVE ALREADY LODGED COMPLAINT.

WHY SUCH A SMALL AMOUNT IS NOT TRACEABLE BY YOU WHEN ALL EVIDENCE HAS BEEN GIVEN BY ME AS
PAYMENT PROOF. YOU FEEL I AM LIAR OR DISHONEST.

SUCH A SHAME TO THE WHOLE TEAM OF AIRTEL CUSTOMER CARE AND NODAL OFFICER.

I WANT REPLY WITHIN 2 DAYS OR ELSE RETURN MY MONEY. I WILL GET IT DONE BY COURT ORDER.

REGARDS,
ADISESHAN

On Tue, 05 Dec 2017 14:16:41 +0530 wrote
Dear Adiseshan Iyer, ,
Greetings from Airtel!
This is in reference to the email sharing payment details for your Airtel Mobile
[protected].
I have gone through our records and found that the payment has not been credited in your
Mobile account.
Basis the details shared by you, I have registered your complaint via Reference
numberSR81650881. Let me assure you that the same will be resolved by[protected].
I regret to inform you that I will not be able to activate your Mobile services at this
moment. However, the services will automatically get restored within Rs. 861/- from the
time payment is credited in your account.
Now check your payment history, track your data usage, view/change plan and pay online
with My Airtel App. Clickwww.Airtel.in/5/nvto try now!
I tried to contact you on [protected]. however unable to reach you hope this clarifies
above concern.
Thanks for reaching out to us.

Yours Sincerely,
Vaishali Verma
Bharti Airtel Ltd

[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@airtel.com
Sent: 02/12/2017 12:50:40 PM
Subject: Re: [|BAL|Ref56586597|] [protected]

Please find payment debit by icici bank sl.no.5

Regards
Adiseshan
[protected]

adiseshan

Sent from RediffmailNG on Android




From: "adiseshan venkatachala"
Sent: Fri, 1 Dec 2017 17:46:41 GMT+0530
To: "nodalofficer.[protected]@in.airtel.com"
Subject: Re: [|BAL|Ref56586597|] [protected]

Already mailed u the statement.

Regards
Adiseshan
[protected]

adiseshan

Sent from RediffmailNG on Android




From:
Sent: Fri, 1 Dec 2017 17:04:37 GMT+0530
To:
Subject: Re: [|BAL|Ref56586597|] [protected]



Dear Adiseshan Iyer,

Greetings from Airtel!

This is in reference to the email regarding payment not posted in account for Airtel
Mobile [protected].




Our records indicate that we have not received the payment of Rs.861.54/- for your
number.I regret to inform you that I will not be able to activate the services at this
moment.

You may mail us the copy of bank statement along with the transaction ID and aggregator
name (pay TM, freecharge etc) atnodalofficer.[protected]@in.airtel.comso that we can trace the
payment.




I tried to contact you on[protected]. however unable to reach you hope this clarifies
above concern.




Thanks for reaching out to us. Delighted to assist you.


Yours Sincerely,
Vaishali Verma

Bharti Airtel Ltd



[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@airtel.com
Cc: nodalofficer.[protected]@in.airtel.com
Sent: 01/12/2017 01:22:48 PM
Subject: Re: [|BAL|Ref55076935|] [protected]

Dear CUSTOMER CARE

PLEASE FIND DETAILS OF PAYMENT MADE BY ICICI NET BANKIG.
NO RESPONSE FROM YOUR SIDE.

VERY VERY POOR SERVICE BY AIRTEL.

REGARDS,
ADISESHAN
[protected]

07/11/2017
07/11/2017

TRFR FROM:SALARY FOR OCTOBER 2017

7, 399.00
7, 430.40
2
07/11/2017
07/11/2017

MMT/Ref[protected]/[protected]
5, 500.00

1, 930.40
3
08/11/2017
08/11/2017

BIL/[protected]//BHAR[protected]
861.54

1, 068.86
4
08/11/2017
08/11/2017

BIL/[protected]/0220/[protected]/98
21930245
250.00

818.86
5
10/11/2017
10/11/2017

NFS/CASH WDL/10-11-17
200.00

618.86
6
12/11/2017
13/11/2017

NFS/CASH WDL/12-11-17
400.00

218.86
7
25/11/2017
27/11/2017

NFS/CASH WDL/25-11-17
200.00

18.86

Download Details As:

PDF file


Notes:
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On Wed, 29 Nov 2017 13:00:04 +0530 "adiseshan venkatachala"
wrote
Dear Nodal officer,



As per trailing mail, I have already cleared the dues and paid the outstanding amount.

I request you to please activate the same, as per Dombivili west Airtel account is not

updated, regeneration is not done at your end.



Please do the needful and inform and update the system in order to get new sim for the

same No.



ACT QUICKLY.

Regards,

adiseshan

[protected]



On Tue, 24 Oct 2017 18:08:07 +0530 wrote

Dear Adiseshan Iyer,

Greetings from Airtel!

This is in reference to your email requesting to restore services on your mobile number

[protected].



As discussed, our records indicate that there is an outstanding amount of Rs. 861.54/-.

Listed below are the easy and convenient payment modes for your reference:

1. Online payment throughHYPERLINK "https://f6mobile.rediff.com/cgi-bin/prored.cgi?
red=http%3A%2F%2Fwww.airtel.in%2Fpersonal%2Fmobile%2Fenter-mobile-number-
&isImage=0&BlockImage=0&rediffng=0&rdf=VWFWMAdpXihdZVdwCjFXYgA9U2ZbMldh&rogue=bd...⇄
6d02e53c3f41f73d05bc8ed6a0ea1"http://www.airtel.in/personal/mobile/enter-mobile-...⇄

inactive

i. Fill your Airtel account number as [protected] and Airtel mobile number along with the

amount to pay. Your outstanding amount is Rs. 861.54/-

ii. Enter email id on which you require the payment confirmation receipt and click on

proceed.

iii. Choose payment option Net Banking, Credit Card or Debit card and make the payment.

iv. Payment would be updated in 2 working days.

2. Payment at Airtel relationship center.

Cash - Payment updation is instant.

Card swipe - Payment updation in 2 working day.

3. Cheque -can be dropped in the cheque box nearest to your area. Payment wi




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adiseshan

I recently opened a mobile showroom namely as SAZY Smartphone Store and recharge center at near Kaltex Petrol Pump depo, Nagaon, Assam. Hence I applied for an E-Top Airtel Sim. A Guy named as Bhuden does the processing here like supplying e recharge, vouchers, etc...

They told me that it would take around two weeks to map the area and then only they could provide me the E-TOP Sim. Its been a month now and i just recieved airtel sim two days back and I am still waiting for the Bhuden named guy to activate my ### sim..I also applied to Aircel and BSNL E-Top Sims which only took 10 minutes to aquire..

You guys are supposed to be the fastest network, then why the hell the processing is so slow. My contact number is [protected]

Today i went to airtel office to procure some recharge vouchers around 4 pm, but the fellows gave me an attitudinal response and told me that its past their office hours they won't sell me the vouchers for my retail outlet...

My airtel number is [protected], several time complaint to airtel customer care the airtel signal problem due to low signal, some time no signal mobile. The problem still continue. Any person call to me mobile switch off message pass to customer... Wh??? I am more than 9 years using the airtel net work, but current last 10 month still problem. Please solve the problem immediately other wise i am port mobile to another network

Amal pv
Trivandrum.

I have purchased airtel v fiber connection in ahmedabad district at 1/12/2017 they told me the connection will be provided within two days. But when i called them they only reason to say. And the authority also not able to receive the call but no connection acquired yet at my home in chandkheda. And i also paid 500 rs through cheque at same date 1/12/2017. Till now no action is taken from the company. Connection name arul munusamy
Residence : sona sweet home
Airtel authority number : [protected]

Dear sir,
My airtel numebre [protected] has been recharged with 399 with facility of free calling and 1 gb data per day till the first week of january 2018. But from last one week free calling facility is working normal but the internet service has not working. I tried calling customer care but couldnot able to connect with the executive.. Please help.

Airtel digital tv guys are cheaters...
Day before yesterday i requested them to upgrade my sd box to hd. With 599 rupees they promised to replace the set top box and they will offer all hd channels free for 2 months.
Yesterday the installation was completed, but i couldn't watch all hd channels... English movie channels and sport channels were missing. When i complained first they wasted my time for 1 hr... They are taking 30min to listen to a 3.41 minutes recording...
When they don't have any excuse, they are saying they cannot give all hd channels free...
When i asked for refund and disconnection they are just dragging the case...
Disgusting customer care...
Tata sky customer care is way better than yours...
The same issue happened to one of my colleagues... This means you are cheating customers with fake offers...

To whomsoever it may concern,

Myself sreekanth. M. S, a resident of trivandrum district writing this mail to inform your office that i am deeply dissatisfied by your customer support centre functioning in karamana, trivandrum district of kerala state. I have bitter experience from your customer executives not only once but twice. I neglected my 1st experience not to be reported because i just thought it may be due to their personal problems, professional burdens or overcrowds in their office etc etc. I also didnot bother to report it because i dont want to be reason for someone's agony. Anyways my first experience is as follows. Around 6 months ago i approached the above centrein need of 7 post paid connections which i wanted to distribute among my cousins and friends. As we entered the office the 2 customer executives were dealing with another clients and hence we took a nearby chair. I forgot to say that at that time i was an airtel customer and i am not mentioning my number only because of your warning messages not to provide the same here. On our turn we approached an executive and first of all i asked for a duplicate sim card which i had to upgrade from 3g netwrok to 4g (Not only that the sim card i was using then was an old mode sim, ie not nano or micro sim). I just got the shock that the executive is not even taking notice what i am telling him. Not even looking on my face. May be taking duplicate sim cards were not of much business value to them. Hence such a dealing from them. As a customer i were very much humiliated by this response. My mind was so made at the time that why should i take network connections where the customers are not treated well. On the very next day i initiated a mobile number portability request to idea network and now i am a happy idea customer. As far as the post paid connections are concerned i approached the bsnl office nearby which also gave me wonders. What i got was warm welcome and they also provided me with 7 consecutive numbers. I didnot wanted to report the experience but i thought it must be reported to their authorities when this kind of humiliation received the second time. This time i reached the office with my wife archana sreekanth who was also an airtel customer. Her sim card was temporarily in active because it was not linked with aadhar. At that rime a lady executive helped us and she told my wife that after linking the no with aadhar the sim card will be fine. At that time my wife was not carrying aadhar card with her hence we enquired the lady executive that when will the shop be closed. We were answered that they will close by 7.30pm in the evening. (This all happened around 3 pm in the afternoon). As per the information myself and my wife went to the mentioned airtel showroom by 6.15 pm in the evening. At that time the lady executive has left the office. We reported the problem to the male executive present there. Once again i got the old response which i do not want to repeat again here. He told us that he cant help us because mobile number cant be linked to aadhar number after 6 pm in the evening, since it is a webportal. I know what it is and how all this system works. If he wanted to help he could have done it & i know it very well. With the old humiliation bruises in my mind me and my wife stepped out of that office. She was also deeply dissatisfied by the service not rendered. I told her to port the number like what i did. May be she have initiated the process, i didnt talked to her regarding this after that incident.

So, here i am marking my deep dissatisfaction once again with your customer support centre functioning in karamana, trivandrum. I share this experience to a number of friends of mine. They suggested me to report this to your office. So consider this as a warning bell since your's is a service sector establishment. If your value this mail feedback do the needful ensuring good executive support (Atleast through good conduct)

Thanks

Your ex-customer

Sreekanth. M. S

Cfa no. : 4488853

I'm dinesh

Dec-2-2017 i requested for airtel broadband connection through airtel website
My address:-
No.39, ekangipuram, ayanavaram, chennai - 600023.

On 5 dec 2017, airtel executive, mobile (+[protected] came to my house and asked me to pay online rs 500/- towards installation charges, which i promptly did by using my debit card. Plus 100rs as service charge for him...

On 6 dec 2017, i received a call from field engineer of airtel ph - (+[protected] and he stated that the broadband connection at my location was not possible due to technical reasons. Since airtel is unable to provide broadband connection to my house. Why they informed me before itself. I request that rs 500/- plus 100rs service charge taken as installation charges from me, should be refunded to me. Also could you let me know how do i contact airtel broadband customer care from my non-airtel mobile number?

Thanking you,
Your's faithfully
Dinesh
6 dev 2017
Chennai

Airtel service in jharkhand area is very worst useless. How can airtel tell a white lie that it's an india's fastest network. No network outside the town no network coverage outside the town. Playing money money games luring us only by there offers taking money and providing worst service. How dare airtel keep shameless mouth to tell a white lie in front of india faking about there worst network to be best and fastest network. I think airtel must get ban in india for false commitments and poor network. Such a # network.

A service is activated on my no. [protected] From last 7 years for call rates lowering on a particular no. For which rs. 1 is deducting from last 7 years . After contacting to the customer care they were not responding well. We also visited to the airtel service centre but they said we can't do anything and you should contact to the customer care for this . We are trying to resolve it from customer care from last 3 months. They are providing us some methods but after all trying, We are are not successful .