Airtel Complaints & Reviews

I have done a recharge of rs'448 using airtel website, amount deducted from my bank account but recharge didn't happen. I have called the customer care they are telling they didn't receive any amount.

Here are the account details and phone number:
Ph:[protected]
Acc no:[protected]
Recharge done date: 07/12/2017 11am

Please look at the attachments.

Airtel has deducted my balance for activation of whatsmob service for which i have not requested to activate it. Please look into this matter and refund my balance asap. I don't want this service and it should be deactivated in no time of receiving this complaint. I am a old customer of airtel just dont want to port my number from airtel to any other cellular network so please make sure i do not get disappointed by your action.

My airtel digital tv customer id : [protected].

4th december, 2017 at 3:20 p. M i did a recharge of 366/- inr to a wrong digital tv subscribers account. That subscriber id was : [protected].

So i called airtel digital tv customer care to find out is there any solution from their side for this issue.

Fortunately they have a solution for this issue. Which customer care executive interacted with me, that lady humbly told me that airtel will transfer that amount to your digital tv account within 24 hours.

* she gave me a reference no for this issue. Reference no. Is[protected].

5th december, 2017 at 3:27 pm a received a message from 'ad_airdth' where they clearly told me that "payment received rs 366 for airtel digital tv id [protected], updated a/c balance is rs 381.94. Current monthly charge - rs 330 next recharge date is 07-jan-2018."

So after that when i went to check my balance through my airtel app. Balance was see rs 341/-

I was little bit confused & called customer care, which executive interact he was unable to defend my qs. Behind the reason of this deduction & he transferred that call to his senior. He was tried to convince me but failed to give proper reason.

My qs is that if it is official deduction fees then i need that confirmation from airtel with that reason. But here is no such message like this.

Please verify this matter & ask them to refund that amount 40/- inr to my account.

This is in reference to my original service request: 80818300. I am in USA right now, and have opted for International Roaming to be able to receive txt messages, so I can make online payments and access my personal accounts ( Gmail, Linkedin, Facebook etc) which are dependent on two step authentication. I am unable to login to any of these accounts or perform any bank transactions since my registered Airtel India number is not working now.
I have called customer care for almost 10+ times and also sent emails to [protected]@in.airtel.com, Nodalofficer.[protected]@in.airtel.com and
appellate.[protected]@in.airtel.com. And everytime I get a response saying "Tried calling you, but could not reach". They never call me at my US number and half they times, they keep calling on my India number that does not work. I am paying my bills for last 3 months hoping it will work, and not to get the number deactivated.

Airtel has without any permission deducted money from my balance. The services were not requested. So with whose permission are you'll charging for the service. Kindly credit back the amount deducted. Neither the customer care answer nor they resolve our problems. Though the amount is small but this is not acceptable.

Date of deduction: 06/12/2017

I'd - [protected]

I already say disconnect dth services asap and refund my security and rs.380/ recharge.

Bull # i recharged on 21st december and validity it's showing up to 19th dec. Only 28days not even complete one month..
Earlier you were giving 3days more..

How. Can you increase my rent to rs.410/ per month from rs.380/ without any notice to me..

I had applied porting of my reliance no [protected] to airtel post paid on 06112017 but my no is not ported and i am continuously calling and visiting airtel office in ludhiana bbut no one provide the status on 02122017 during visit airtel office at pakhowal road ludhiana informed that my request is rejected and they advised to resubmit the request same day they provide new sim and again completed all formalities but till date my no is not ported and no status updated. I am employee of hdfc bank and this is my corporate official number same is not working due to poor service of ludhiana. I and my family is using airtel no from last 15 years. Please help for porting of my no [protected] otherwise i have no option to use services of another company. Waiting your positive response

My self vishesh, from bangalore. I switched from postpaid to prepaid. My postpaid sim is deactivated & new prepaid sim is not yet activated. Even aft submissions of all the required documents.. Service is not yet activated. Service is down from past 2 days.
I hav visited my nearest yelahanka new town airtel store many times and no where they are interested in providing service/ resolving the issue.
Service provider : airtel
Ph number: [protected].

Hi,

I have been staying in malaysia for the past 9 months and i haven't requested airtel to activate ir99. Without being informed they just have deducted the amount. I have no idea why they have deducted when i have never asked for the service.

My airtel number : [protected]
Alternative number : [protected]

Mail id : [protected]@gmail.com

Airtel Digital TV ID:- [protected].

Recharge on 11.11.2017 for Rs.290 and airtel provide confirmation that your next recharge date is 13.12.2017.

And today they message me to recharge for digjtal tv and cut the connection without any clarification.

I try to communicate with there customer care representative but they dis connect my phone for 3 times.

I Need proper clarification and recharge for atleast 13.12.2017.

Hello

My name is vijaysinh g jadeja

Mobile no: [protected]

I just bought and activated airtel sim today and recharged it with 549 with gives a data benefit of 3 gb per day. But it turns out that airtel is simply fooling people with false promise.

After the recharge i put a 1.8 gb file on download and as the file was downoaded to 76% my airtel data was exhausted. It never happened to my jio sim or vodafone.

When i tried to creach the coustomer care through ivr it was unresponsive. It says to dile 3 but nothing happens when i dail three.

I am looking to serve them leagel notice for the same. Pls advice.

My alternate no is [protected]
Email id: vijaysinh. G. [protected]@gmail.com

I have converted postpaid to prepaid plan since above 20 days before of given [protected], but i m not doing upto of any type recharge, "Recharge not successful show on screen" ( online/retailer ), i have many time raise complane to your customer care but my problem is not solve. so plz explane the same or solve the same ASAP, if not solve the my problem ASAP so i want to taken dissension of my self.

I subscribed for 50% night cashback offer yesterday. I got sms confirmations that my night cash back is also activated. I used the whole 1gb data between 12-6am, but did not receive any cashback. I was not able to work without internet.
Instead of giving this type of offers and cheating, they shouldn't have given this offer.
Please, resolve this problem.

Hi i am seva sai kumar. R my mobile no [protected] andhra pradesh vijayawada i am using airtel network from past 5 months onwards in starting 3 months network having no issue past 2 months especially past 1 week onwards getting irritation of this network because calls not connecting properly even 10-15 time calling to some person then only call connecting in that 10-15 times call beep coming & disconnected really getting very irritation kindly check from u r end resolve this issue data having no issue its gud (For me network showing full strength only but calls only not connecting properly)

AM REALLY FED UP WITH AIRTEL, ONE OF WORST SERVICE PROVIDER.
I WILL TAKE UP THIS MATTER TO CONSUMER COURT AND DRAG YOUR OFFICIAL TO TRAI ALSO.
I HAVE ALREADY LODGED COMPLAINT.

WHY SUCH A SMALL AMOUNT IS NOT TRACEABLE BY YOU WHEN ALL EVIDENCE HAS BEEN GIVEN BY ME AS
PAYMENT PROOF. YOU FEEL I AM LIAR OR DISHONEST.

SUCH A SHAME TO THE WHOLE TEAM OF AIRTEL CUSTOMER CARE AND NODAL OFFICER.

I WANT REPLY WITHIN 2 DAYS OR ELSE RETURN MY MONEY. I WILL GET IT DONE BY COURT ORDER.

REGARDS,
ADISESHAN

On Tue, 05 Dec 2017 14:16:41 +0530 wrote
Dear Adiseshan Iyer, ,
Greetings from Airtel!
This is in reference to the email sharing payment details for your Airtel Mobile
[protected].
I have gone through our records and found that the payment has not been credited in your
Mobile account.
Basis the details shared by you, I have registered your complaint via Reference
numberSR81650881. Let me assure you that the same will be resolved by[protected].
I regret to inform you that I will not be able to activate your Mobile services at this
moment. However, the services will automatically get restored within Rs. 861/- from the
time payment is credited in your account.
Now check your payment history, track your data usage, view/change plan and pay online
with My Airtel App. Clickwww.Airtel.in/5/nvto try now!
I tried to contact you on [protected]. however unable to reach you hope this clarifies
above concern.
Thanks for reaching out to us.

Yours Sincerely,
Vaishali Verma
Bharti Airtel Ltd

[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@airtel.com
Sent: 02/12/2017 12:50:40 PM
Subject: Re: [|BAL|Ref56586597|] [protected]

Please find payment debit by icici bank sl.no.5

Regards
Adiseshan
[protected]

adiseshan

Sent from RediffmailNG on Android




From: "adiseshan venkatachala"
Sent: Fri, 1 Dec 2017 17:46:41 GMT+0530
To: "nodalofficer.[protected]@in.airtel.com"
Subject: Re: [|BAL|Ref56586597|] [protected]

Already mailed u the statement.

Regards
Adiseshan
[protected]

adiseshan

Sent from RediffmailNG on Android




From:
Sent: Fri, 1 Dec 2017 17:04:37 GMT+0530
To:
Subject: Re: [|BAL|Ref56586597|] [protected]



Dear Adiseshan Iyer,

Greetings from Airtel!

This is in reference to the email regarding payment not posted in account for Airtel
Mobile [protected].




Our records indicate that we have not received the payment of Rs.861.54/- for your
number.I regret to inform you that I will not be able to activate the services at this
moment.

You may mail us the copy of bank statement along with the transaction ID and aggregator
name (pay TM, freecharge etc) atnodalofficer.[protected]@in.airtel.comso that we can trace the
payment.




I tried to contact you on[protected]. however unable to reach you hope this clarifies
above concern.




Thanks for reaching out to us. Delighted to assist you.


Yours Sincerely,
Vaishali Verma

Bharti Airtel Ltd



[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@airtel.com
Cc: nodalofficer.[protected]@in.airtel.com
Sent: 01/12/2017 01:22:48 PM
Subject: Re: [|BAL|Ref55076935|] [protected]

Dear CUSTOMER CARE

PLEASE FIND DETAILS OF PAYMENT MADE BY ICICI NET BANKIG.
NO RESPONSE FROM YOUR SIDE.

VERY VERY POOR SERVICE BY AIRTEL.

REGARDS,
ADISESHAN
[protected]

07/11/2017
07/11/2017

TRFR FROM:SALARY FOR OCTOBER 2017

7, 399.00
7, 430.40
2
07/11/2017
07/11/2017

MMT/Ref[protected]/[protected]
5, 500.00

1, 930.40
3
08/11/2017
08/11/2017

BIL/[protected]//BHAR[protected]
861.54

1, 068.86
4
08/11/2017
08/11/2017

BIL/[protected]/0220/[protected]/98
21930245
250.00

818.86
5
10/11/2017
10/11/2017

NFS/CASH WDL/10-11-17
200.00

618.86
6
12/11/2017
13/11/2017

NFS/CASH WDL/12-11-17
400.00

218.86
7
25/11/2017
27/11/2017

NFS/CASH WDL/25-11-17
200.00

18.86

Download Details As:

PDF file


Notes:
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On Wed, 29 Nov 2017 13:00:04 +0530 "adiseshan venkatachala"
wrote
Dear Nodal officer,



As per trailing mail, I have already cleared the dues and paid the outstanding amount.

I request you to please activate the same, as per Dombivili west Airtel account is not

updated, regeneration is not done at your end.



Please do the needful and inform and update the system in order to get new sim for the

same No.



ACT QUICKLY.

Regards,

adiseshan

[protected]



On Tue, 24 Oct 2017 18:08:07 +0530 wrote

Dear Adiseshan Iyer,

Greetings from Airtel!

This is in reference to your email requesting to restore services on your mobile number

[protected].



As discussed, our records indicate that there is an outstanding amount of Rs. 861.54/-.

Listed below are the easy and convenient payment modes for your reference:

1. Online payment throughHYPERLINK "https://f6mobile.rediff.com/cgi-bin/prored.cgi?
red=http%3A%2F%2Fwww.airtel.in%2Fpersonal%2Fmobile%2Fenter-mobile-number-
&isImage=0&BlockImage=0&rediffng=0&rdf=VWFWMAdpXihdZVdwCjFXYgA9U2ZbMldh&rogue=bd...⇄
6d02e53c3f41f73d05bc8ed6a0ea1"http://www.airtel.in/personal/mobile/enter-mobile-...⇄

inactive

i. Fill your Airtel account number as [protected] and Airtel mobile number along with the

amount to pay. Your outstanding amount is Rs. 861.54/-

ii. Enter email id on which you require the payment confirmation receipt and click on

proceed.

iii. Choose payment option Net Banking, Credit Card or Debit card and make the payment.

iv. Payment would be updated in 2 working days.

2. Payment at Airtel relationship center.

Cash - Payment updation is instant.

Card swipe - Payment updation in 2 working day.

3. Cheque -can be dropped in the cheque box nearest to your area. Payment wi




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adiseshan

I recently opened a mobile showroom namely as SAZY Smartphone Store and recharge center at near Kaltex Petrol Pump depo, Nagaon, Assam. Hence I applied for an E-Top Airtel Sim. A Guy named as Bhuden does the processing here like supplying e recharge, vouchers, etc...

They told me that it would take around two weeks to map the area and then only they could provide me the E-TOP Sim. Its been a month now and i just recieved airtel sim two days back and I am still waiting for the Bhuden named guy to activate my ### sim..I also applied to Aircel and BSNL E-Top Sims which only took 10 minutes to aquire..

You guys are supposed to be the fastest network, then why the hell the processing is so slow. My contact number is [protected]

Today i went to airtel office to procure some recharge vouchers around 4 pm, but the fellows gave me an attitudinal response and told me that its past their office hours they won't sell me the vouchers for my retail outlet...

My airtel number is [protected], several time complaint to airtel customer care the airtel signal problem due to low signal, some time no signal mobile. The problem still continue. Any person call to me mobile switch off message pass to customer... Wh??? I am more than 9 years using the airtel net work, but current last 10 month still problem. Please solve the problem immediately other wise i am port mobile to another network

Amal pv
Trivandrum.

I have purchased airtel v fiber connection in ahmedabad district at 1/12/2017 they told me the connection will be provided within two days. But when i called them they only reason to say. And the authority also not able to receive the call but no connection acquired yet at my home in chandkheda. And i also paid 500 rs through cheque at same date 1/12/2017. Till now no action is taken from the company. Connection name arul munusamy
Residence : sona sweet home
Airtel authority number : [protected]

Dear sir,
My airtel numebre [protected] has been recharged with 399 with facility of free calling and 1 gb data per day till the first week of january 2018. But from last one week free calling facility is working normal but the internet service has not working. I tried calling customer care but couldnot able to connect with the executive.. Please help.

Airtel digital tv guys are cheaters...
Day before yesterday i requested them to upgrade my sd box to hd. With 599 rupees they promised to replace the set top box and they will offer all hd channels free for 2 months.
Yesterday the installation was completed, but i couldn't watch all hd channels... English movie channels and sport channels were missing. When i complained first they wasted my time for 1 hr... They are taking 30min to listen to a 3.41 minutes recording...
When they don't have any excuse, they are saying they cannot give all hd channels free...
When i asked for refund and disconnection they are just dragging the case...
Disgusting customer care...
Tata sky customer care is way better than yours...
The same issue happened to one of my colleagues... This means you are cheating customers with fake offers...