Airtel Complaints & Reviews

I have a post paid airtel number and i got my international roaming started on the same and got 10 days pack activated for australia. Its been three days i am in australia and i can only receive incoming calls. I am not able to make out going calls. I have called india airtel service from australia 10 times and all they have to say is that they can not access my account and it will take 24hrs. Now its been 3 days and after endless isd calls from me no solution has been done. I have gone through lot of inconvenience and have lost lot of money and business because of non working of my cell and because o[censored]nprofessional attitude of airtel employees. I have spoken to airtel customer service endless time and all of them are clue less. I will certainly file a case in consumer forum. I am highly disappointed in airtel services and i am a very unsatisfied customer and will change airtel once i am back to india.
Sent from my iphone

My name is dr. Ranjeet singh mobile no. [protected]. I face problem in incoming and outgoing calls also i can't able to call customer care please help me. Many other airtel customers also face same problem in my area from few days. Your data speed also low. Please confirm that you are able to provide proper service at my area or we will port my number to another service provider company...

I purchased airtel on 11-sep with modem sim number [protected]. This modem gave average acceptable/browseable speed of atleast 100kbs atleast in the first month (1-2mbps was mentioned and shown during sales though). After the first month, airtel people kept reducing the speed month by month and now it is much worse having too much issue with the speed. And their reduced speed is in 2kbps range only and so modem became worthless now.

I am summarizing all kinds of issues below which i have been facing everyday and i have all screenshots proof for each issue (Samples attached) and it can be sent along with this case registration.

1. When clicking on a link like in a mail, it starts opening but then it stops without opening the clicked link. And so i had to keep clicking the link multiple times till modem starts getting signal again and then responds to that click
2. Page cannot be displayed issue
3. Page keeps loading and i need to refresh the page or switch on
4. With the crap speed of airtel, essential websites like google mail, yahoo mail, netbanking nothing opens. I have to try moving the modem here and there, switch it on/off etc till it does something but noting works. For 2 mins of work, will it be acceptable to waste hours and hours like this.
5. And top of it, it is highly intolerable when they neglect a response to this issue when i sent 2 mails to their customer support [protected]@airtel on 12nov & 27nov (This is why they take advance payment safely so that they can ignore responses silently).
6. Modem is at the same location but wondering how come the speed is reducing month by month.

It is a clear fraud and intentionally being done by airtel at the background inorder to restrict the data usage and so such saved data stolen from existing customers goes to new customers to make more business. With that understanding and headache over speed issues, there is no way they can or they will want to fix this.

As part of resolving this issue, i am needing my advance payment refunded after pro-rated calculation according to the way this modem worked and how their speed was (Airtel kept reducing the speed after first month onwards). They can take the full payment in sep (Good speed), half payment in oct, 1/3 in nov, dec. Not much to the surprise, nov & dec are the worst as they can see my reduced data usage for nov & dec because they made the speed in such a way browsing cannot be done and so data is saved for them. Good business fraud tactic.

Hi, my name is nizaika gautam, director of nart films pvt ltd company, which is delhi (Janakpuri, 11058) based production house. I have more than 8 employees but in our whole building no connection of airtel, total people is more than 50. I request u for booster in my company so my employees and also other people can connect to others. Thanks
Contact no.-[protected] my office no. -[protected]/22

Hi all,

I have mistakenly recharged my father's airtel prepaid number today (12/05/17)
([protected]) chennai with 199 plan through online (https://www.airtel.in/prepaid-recharge). but, however, my father already recharged rs.75/- rate cutter.

So, i request you to kindly reverse the amount rs.199/- asap to my hdfc account. (A/c no: [protected], ifsc code: hdfc0000493)

My name is ruchit shukla from katni (M. P), mere pass airtel ka broadband connection hai kuch din pehle maine poora bill pay kia tha jisme 300 ke lagbhag ka amount shesh tha mera plan 850r. S/month wala hai or mujhe bill ka msg aaya h 1425r. S mujhe bataye ki itna bill kaise aaya or agar koi extra offer add kia gaya hai to mujhse pucha kyu nahi gya activate katne ke liye.

Dear sir,
I am navdeep singh from punjab using the airtel mobile number [[protected]] since last 1 and half years and i want to port out my airtel no. But whenever i am sending sms (Port [[protected]] to 1900) for generating upc (Unique porting code) they are not providing me the upc code, after that many times i. E more than hundreds of times i called up customer care and did not get any response they are just receiving the call asking the name and saying pls stay on line i we r checking and keeping the call on hold for sometime and after that disconnecting the call.. I dont know what to do now?? Any one can tell me if there is any other way to get the upc code please???, being harrashed from this i think airtel is very worst in this market and a no.1 cheater deducting money from customers fraudly, i am not ready for any kind counciling. All that i need is just a upc code. If i dont get that in a day or 2. I am going to throw this sim and will go for a new sim and also i will tell whoever using airtel in my home (9 people) and all my friends circle to stop using airtel and throw it in dustbin by breaking airtel sims. And move to bsnl.

Hence, it 's my request to trai and india governments that please take some necessary actions against those operators who is not sending porting code to their customers after deducting money for the same sms and for that they must be charged a heavy penality so that they can be taught a lession, if any kind of informations required from me please do contact me on [[protected]].

I have recharged my no. [protected] on 19 nov. For 169/- with the pack o[censored]nlimited all local+std calls and 500mb 4g/3g data/day on your new 4g handset. Valid for 28 days. Also, i have 7.68/- on my account but still i am not able to call anywhere and unable to use data pack as well. This issue occurs since 3 dec. I have contacted customer care but still it seems there is no progress. Kindly look into it.
Thanks
Priya

Sir,

I have a plan of 49 rs per month with 2 gb data per month and 180 minutes in total.
Last month i did not use the total quantity of data and talktime still airtel has charged me extra amount of rupees.

I called them but they told that there are other usage. Means i do not under stand i have not used it for any other purpose still they charged me with extra money.

Airtel wants me to pay a bill of 696.54 rs. Airtel has incurred charges of 576.3 under other usages. But i don't what are the other usage neither they are telling me as i have not used for anyother purpose.
Usage over package is "zero: means i have not used extra data nor extra talktime than why they have charged me more and that too 576.3 rs.

Waiting for my issue to be addressed and solved.

Sir we are using your broadband at my home but the broadband is not working since last week i already complaint two times but there is no action. And broadband problem is face many times so i request to solve it as soon as possible. So kindly so the needful.
Connection number:[protected]
Location - e-4/113, arera colony bhopal-462016
Mobile number - [protected]

I have taken cug plan @ rs 499 + tax unlimited calling local n std calling per month with 10 gb data free per month for next six month, but airtel sending me excess bill amount of rs. Bill of rs 836 it is suppose to be rs. 588 inclusive of all taxes.
Even after 3rd time calling to customer care it is not rectified yet.

This is completely harassment...

Below are the message i received from airtel.

(Bill of rs 836, dated 21-nov-17 for airtel no. [protected] is due on 09-dec-17. Pay ontime to avoid late fee. To pay via app using cards/netbanking/airtel payments bank, click http://www.airtel.in/5/coll or visit an airtel store. Ignore if paid.)

Rgds
Imam shaikh

I was using airtel data card till october and requested for cancellation of connection in airtel store near srinivasa nagaga branch, bengaluru, which they refuse to take it and asked me to place via customer care. I had requested for cancellation on 18th oct but as of today till 05/12/17 they keep on generating the bills and every time i called customer care service they keep on promising that the bill will be waived off, but nothing is happening. I had called them more than 8 times to resolve the issue every time they keep on saying issue will be solved soon but no solution. They are sending the recovery agents to my house for forcefully collect the money, even though i explained them the exact issue to them they are not caring about it and they always says they are not bothered about all these they are meant to collect the money. I request the concern person to please resolve the issue for me.

Airtel is not providing the services as per description of the plan.
I was going to recharge of rs. 509 and the recharge description is
"unlimited all local, std and roaming outgoing calls, 100 sms/day and 1gb 3g/4g data/day. For non commercial use only."
(Reference: https://www.airtel.in/recharge-online)

And no t&c is mentioned there.

But their executives on airtel store are saying there are so many capping in this recharge like
1. User will get internet like 500mb in day + 500mb in night
2. User will get only 200 mins daily for calling (Not unlimited)

I am not able to understand why airtel is not mentioning what they are actually providing.
It looks like openly cheating with the customer.

I live in a gated community and our family uses 7 airtel connections and most o[censored]s in our community use airtel as well. But for the past 2 months, the service has been terrible and i've been having a loss in my business which is mostly network oriented. It's been 2 months since i last used my internet while at home as there is no service at all. To pick up a call or make one, i have to rush down the roads to make one. There has been neglectable service problems earlier but now everyone is vexed. I finally got through to the customer support (On[protected] from the number [protected] and they filed a complaint (Ref. No c2gin[protected]) and then on the same day sent a message saying that the "temporary issue" has been solved while it hasn't been. I am typing this on the behalf of all the vexed airtel users in our community.

Date of incident -12/5/2017
Transaction id[protected]
I reached the wrong number today on the airtel website itself and i kindly request you to refund it.
I have miss entered the 2nd last digit of my number.
Amount recharged -199
Method of payment - debit card
I kindly request u to reverse the amount of rs 199 for the recharge used in the above transaction

One of the worst networks ever. We have raised a complaint many a times they have never responded. Now that my whole family is in airtel, no one o[censored]s are able to receive calls. Tried which ever way possible with my mobile, everything is just waste of time.
Number :[protected] (Number which cannot receive calls)
Alternate number : [protected]

Regards

I am sending this mail because i cannot contact through phone as am in abroad with my work. My air tel number [protected] that am using for the past 4 - 5 yrs last november 28th it got deactivated i need to active it back as this number used for all my banks and also in my aadhar card, pan card etc. For my bank transaction otp also receiving to air tel no: currently i cant do my transactions kindly provide the necessary steps to activate y sim as soon as possible

Thanks & regards
Joel george varghese
[protected]@gmail.com
+[protected]/[protected]

Airtel dth id.[protected]
Recharge date 05/12/2017 amount :1670
The company offoring to me recharge rs.1650 get 10 months unlimited sd channels.. I do recharge rs.1670 but offer not given
If the given to me the same offer ok but not given please revese my amount to my account... Nnow. I do not believe our company
So i want to my amount reverse...
It is untrusted network... Not to given responsibly fo
R customer..
Please help to refund my amount

Dear sir my airtel payment bank id is [protected]. Please delete my airtel money and airtel payment bank accounts, and deactivate all my accounts.
I have not approached you for opening any account in my name. I would like to know airtel has opened an account without my permission.
Varghese george
Ap 21 staff quarters
Nitk campus
Mangalore 575025
Email: varghese. [protected]@gmail.com

Hi,

This is in regard of my bill in which you have charged me for sending 8 international sms which i have never sent.
I called at the customer care and the executive was so rude and she could not explain why you have charged. She said that this will happen every time you will use facetime which cannot be disabled if a person is using iphone.
I have been using vodafone since last 10years and iphone from past 2 years and this has never ever happened. First bill with airtel after porting and i got extra charges with my bill.