Airtel Complaints & Reviews

Hi,

This p. Kumar from bangalore, i'm a airtel postpaid user (Mobile:[protected]) for almsot 10 months.
I'm facing network issue from august 2017 and i have submitted compliant for the same. Compliant no:79091460 and many more.
Till date airtel is investigating and trying to resolve my network problem, but charging me exactly same. I feel whatever the bill i'm getting from 3 months and i paid is not correct as per the my usage.

Tried fetching grievences cell contact address to escalate my concern, but unfortunately the information is not available in interent nor customer service people knows.

This is realy very frustrating and need to know whats the status of the complaint and it's resolution date.
Anyone can help me. Thanks.

-p. Kumar

With due respect still (Cos anyways its my money which is locked in airtel and i need that back!)

Mr. Gopal vittal, have you or your ancestors built this company by stealing customer's money like this all this while?

When a customer calls/mails regarding an issue, please ensure you address it! You are employed/owning the organization just because of the fact that customers are using your (Least happy to call this a service though). If we, as customers, are not there, i hope you understand what's the future of you and your firm?

If a leader himself is lethargic in responding or resolving customer's issues, then its obvious that your appellate officers/nodal leaders/customer care team will follow your foot steps too.

I have around 1.3 k & 2.2 k in two of my numbers which is loaded because of the issues at your system's end and they happily returned the money to the main balance, which is the easiest trick from your end, is it? Its been almost 6 months and the balance is still around the same here! I am unable to use the amount to do the recharge freely as well! And, now, adding fuel to the fire, this 448 (Highly advertised pack) is available on my device but am unable to recharge that as well! You want the customer to do retail/online recharges and not use this main balance for ever and you can happily peacefully eat lunch/dinner with customer's money? Are you kidding me? How can you lock around rs. 3, 700 of a customer and drink water / eat peacefully at your end? Don't you feel ashamed to do such an act? I seriously didnt want to go to this extent, but you guys made me do this!
Trying to build an empire (In your dreams) with customer's money is such an act of cheating!

I am not able to even throw my sim now, cos i need my money back!

I am not sure if there is really a quality audit process available for your customer care team / escalation team's responses! If not, please have one!

And, when you have some time and when you really worry about your company's growth (I don't think that's your first priority though), please refer to the social media pages for gathering some harsh feedback about your company's reality check on the floor; and try to start helping the customer atleast after that!

For eg. https://www.facebook.com/AirtelIndia/ — you guys have 1.5 stars out of 5 in the page and this is your stats

5 stars
4 stars
3 stars
2 stars
1 star
1.1k
281
236
542
11k

Top 15 reviews are just 1 start, that shows how your team tortures the customers by hiking up the prices and not doing justice for the money.

Some of the issues raised till date, i am sure you wouldn't have even read it once, so pasting it below for your view

Nov 7 -

"every other time, i had to raise a complaint and forward it to the higher leads to get it addressed with care, right? And, i also need to loop in so many email ids to increase the severity of the complaint. Is this the way your team is trained to attend to customers? What's the use of bringing 4g let other any new things in the communication front when the basics of addressing customer queries is not handled. Do you think customers are stupid enough to get all the nonsense rude behavior of the so-called customer care team and even the appellate team. Such a pathetic response, not even allowing the customer to ask the questions promptly and giving all sort of false information. Is the only motive of airtel to steal the money of customers?

I ran into heck loadsa problems during my international trip and as a result got the refund amount as talktime balance, which in itself is an act of stealing. Now, i am left with 1.3k in my balance which i want to use for recharging to just burn out the amount and throw the airtel sim once and for all. I did a contribution by spreading this wonderful act of airtel to people around and am proud to say have stopped atleast 3 of them from moving to airtel recently. People like me will be there everywhere cos we are damn pissed off with the pathetic responses / services that you provide.

Now coming to my current problem, why am i not getting the 399 (70 days unlimited calls/70 gb) pack reflecting in my account now; when i checked with the customer care team, they had it reflect in my account yesterday, i didnt opt for it cos only 6 hours were left during the day, when i logged in today morning, the pack's rate changed to 448 (If am not wrong). What's the reason behind this act? Do you have the motive to just steal the amount and not give proper service to the customer? Do you think you are the only company who provides telecom services in india?

Refer to the below trail for more information."

Nov 17 -

"after all the mail churn and trying to disturb the customer 23 odd times by calling him during odd hours from your so-called"ceo_desk"(Some odd lady employee called me), is this the resolution action your team is entitled to provide to the customer?

Dear mr. Viswanathan,

Thank you for your email dated 11th november 2017 for regarding transfer of excess amount for airtel mobile number [protected] and [protected].

As per your telephonic conversation on [protected] with the undersigned dated 16th november 2017. We would like to inform you that we regret the in feasibility for transfer the amount from airtel number to airtel money bank as there is no provision to process the same.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,

Soniya na

Customer experience

Bharti airtel limited

You guys stole the customer's money because of the technical problem at your end, the customer lost around 4, 500 rupees which is locked in the airtel balance now! I am unable to throw the sims because of this and is this the respect you give to the customer from whom you flicked the money? Soniya called up yesterday and asked for my wife's number and said" i know your number, but not your wife's number, i will need it to transfer to the team to get your problem resolved. Thanks for staying with airtel"and replying in the mail post the call like this? Is this the way you deceive the customer? First, you guys steal money and keep that as a balance and irritate the customer. If he had this money in hand, he would have gotten some interest out of it, which is blocked now! You guys will get the profit from the stolen amount and on top of it give wrong commitments to him and irritate him to the core. All that i asked was to transfer the money to airtel money account which is again your unit only, you can't even do that!

Mr. Gopal vittal (If you are the ceo) or someone who is supposed to act on this issue, are you really thinking that keeping your mouth shut for all these issues will end up growing airtel's business in india. Definitely not!"

Nov 25 -

"team and ceo,

I have raised a complaint in the consumer helpline gov site and they have asked me to forward the complaint id 512242 to you!

Once again, kudos to all the rupture you and your team has done till date, in stealing / looting the customer's money, and providing sub-standard pathetic service to the customer!

Bharti airtel, you guys will eventually face serious consequences for all this non-professional act in stealing people's money for such a sub-standard quality!

People are waiting for the right time to throw away their airtel sim cards to drains! It will happen soon for sure!

-viswa"

On 24th dec 17 network got disconnected. While talking to your help line numbers, they told to remove the sim and switch on and repeatedly told by many of members connected through help line numbers.
On 25th, even calls could not be made. When visited your airtel show room at pondicherry uzhavarkarai, they told sim is not working. Accordingly, i purchased new sim by giving aadhaar details. At the show room they told it will be activated at 7 p. M. Yesterday. When it was not activated, i again went to the show room. They told the sim activating office is on leave, it will be activated at 1 pm today. It was not activated till 2 pm. When again contacted your show room, they are again taking excuses that the sim activating office has not done their work, this and that. But ultimately, i am the user suffering for the past two and half days.

Please expedite to rectify.

Sir, please deactivate my airtel payments bank account as i already have many accounts to be maintained and i am so afraid about my big transactions as this account receives my all transactions into it.

As i know about it that i registered in airtel app through my registered airtel mobile no. I know that i am being registered but don't know that the app makes airtel payments bank account by this registered mobile no. And my transactions received by it.

My lpg subsidy deposit through my mobile no. So it receives to airtel payments bank and i know about it after so much time.

After some time the subsidy amount transfer to previous bank account but i wan't to know why it should happened.

Iwan't to deactivate this account in short time period as i can not handle it. Please understand my problem and help me to reach out of this problem. And for this ;

Sir, i am requesting you to deactivate my airtel payments bank account. I hope that you would help me as you don't wo't to let your company's reputation down. I am happy with your airtel network and i am fan of it. So don't let him down. Treat costumers like family and solve their problems as of example like me.

Thank you

I am living in hyderabad and using airtel, but always having problem like network connection like connection is not proper, ongoing calls and data services. I really don't know why you people is making fake promise that airtel globe network is available in every where. Airtel is worst network i ever had seen. So finally i have no choice so i am porting my number.

I'm comlaint about billing your network gives pospaid bill so high without any call or sms i am so said so i am close your number any one dont solve my problem your network does not clear so i am calling any person does can not response when call is already recived firstly your billing is so high and costly compare any network so solve this problem otherwise i am stop your no. Service and chose any other network.

Hi airtel
Am malleswara rao from hyderabad. My mobile data is nt working though i took 70 days package inclues sms n 1gb data/day. Even sms r r not working.

Also i was unable to contact cust care executive on r all tool free no. Unnecessaey options but there r no option to talk to cust care exec. Horrible service. Am nt sarisfied. Pl contact me imme on [protected].

Rgds
Malleswara rao

Dear airtel customer care executive
I was using my airtel prepaid number since last 3years and suddenly it has got deactivated 15days back when i was out of station and since i came today and saw that my sim is not working when i called on my own number someone else picked the phone and started saying bad words and said he got this number issued 15 days back how its possible i dont understand my number is [protected] which is distributed everywhere officially was used regularly and recharged regularly then why it was deactivated and issued to someone else. Today in the evening when i called customer care it was by my name in database but when i complaint about it i could see the change after 2 hours that they changed the sim details and database by the name of fraud person who got my sim issued somehow by manipulating with airtel executive i really wanna know how come its possible and how they can issue my old number to someone else? Now since i complaint 12 times in customer care they are refusing to take my complaint and not able to provide any solution i m disappointed i m among the first top 20 customers of airtel in india and see its happening with me i have 6 mobile and 2 landline numbers if my problem wont be solved i will deactivate and close my all numbers very soon as airtel is cheater and not trustable i hope i get the solution asap else i m very frustrated and disappointed as this number was used by wife since last 2 years.. And now the person who got this number issued is using bad words and insulting us when we called him. Its really cheating and fraud how come anybody can issue an active prepaid lifetime number with others name as post paid really shocking and worst services by airtel and no solutions after given complaints online 12 times. Airtel is among the worst mobile service provider beware friends they are cheaters and fraud

My payment bank mob - [protected].
I transferred rs. 5000/- twice on 15 dec 2017 (Transaction id:[protected] and[protected] but the amount not credited into beneficiary account. I complained to airtel customerservice & grievance officer on 17 dec 2017 but still problem not solved. I have tried several time with airtel to back my money and result nil. Please take my case for early action.

Why airtel company accepts the sms pack payment but ignores the transmission of text message from the same sim number?

Everyday there is company call with a no. Starting from 911400... Infinity nos. Follows. It disturbs a lot.

While recharging the sim, it deducts all necessary tax but it is not availing reliable service to the consumers. What could be the problem?

I activated international pack for rs.3000 to the us, and was charged for all calls and internet usage. The internet usage also was way more than what i had actually used! It seems to be that there are issues on multiple levels.
1. International pack not getting activated even though i was charged for the pack on my bill.
2. Overcharged on calls and mobile internet used

How can i report this and take it up? Any advice is appreciated. Thank you.1

As per above refrence airtel has is breaching security of customers by providin numbers from contact list of a person and aurthorising collection team to call the persons randomly from contact lit asking them to make payment on behalf of me. They are bluntly saying that i have provided there number and asked them to my dues which is completely illegal and case of breach, i had made complain in store but they irresponsible and unattentive behaviour has led to this, if any wrong person have our database and numbers he can do anything and i would land in trouble
Is there any regulation from trai that collection team can call random people from contact list if dues uncleard or have signed any such things while taking connections if so its very sad scenario for telecommunication ministry.

With
Regards

Pratik salgia

Airtel Is Very Worst Company With Poor Network Service Luring Whole India As An Indias Fastest Network. I Think Airtel Must Get Sue Very Hard Sue For Providing trash snail Network Garbage Service. Must Get Ban In India With 10000 Crores Penalty For Fooling Us For Good Network By Providing Snail Network. Airtel Must Get Ban. this company must be named loot company for taking our money and providing worst service no network in village area totally ## airtel must get ban and must face hard legal issue to lure us for paying for service they don't provide.

I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the airtel online recharge on http://simpleapi.in/Retailer/Default.aspx. please help me.
Date-25/12/2017

Correct mobile number-[[protected]]

Wrong mobile number-[[protected]]

Amount -199

Transaction id[[protected]]

Recently i switched my vodafone number to airtel number. While buying itself i mentioned that the number will be used in tirunelveli. After being activated, the sim registration was canceled saying its a chennai sim. Customer care instructed me to get a new sim. Followed the same. For the past two days i am doing the tele-verification, in which i am getting the final response as my sim will be activated after half an hour, but still it has not been done. Please do the needful to activate the sim asap. As this number is my primary contact number.

I could not obtain payment receipt for my airtel payment done through net banking from my union bank of india account no:[protected] for my airtel a/c no:[protected]_tn today[protected] for rs.1312/-

Bank account says that deduction is effected. I have taken photo copy from bank's website and attached a printout in jpeg format and uploaded it now.

Airtel - horrible service. No response and i am running pillar to post to get my sim activated.
Indeed airtel's services are so bad and infact the ever worst responses.
I went to the airtel store to link aadhar.
First they told me since i am in ahmedabad and my number is from mumbai circle i have to change the circle to gujarat to enable aadhar linking.
I wonder why they just can't ink aadhar to an existing old customer. Logic behind mnp within the same service provider sounds very absurd.
Accordingly i was given the forms which were signed by me, aadhar copy was provided and the airtel store guy provied me a new sim card. Guys in the store told that once your mobile says "no sevice", replace the sim with the new one provided by us and the services will be on. Accordingly my services went off after 4 days of this activity and even after 48 hours of going off, inspite of contacting, 121, physically visiting their store etc., services are not yet resumed and the people in the airtel store have stopped taking my call. 121 says they are helplesess! This is the service of a major telco of the nation. This is for an existing customer who was running active!!!
After this incident i have been hearing from few of my friends they too suffered and eventually had to change their service provider. My email id [protected]@yahoo.com & alternative contact number [protected]/ [protected]

I purchased an international roaming package for inr 2499 for singapore on 12-dec-2017, valid for 30 days, unlimited incoming, 5 gb data, 100 sms/day, 500 min locals calls and calls to india. It worked till yesterday and suddenly no calls are going through. But i am continuing to receive incoming calls. I have been checking the usage through a call metering app and i haven't cross 250 min mark yet. Pls help urgently.
Phone#[protected]

I have a simple request - shifting of my fixed line and broadband. It has taken one month!
1. I make a request.
2. The request goes to customer care.
3. The customer care calls back and then a technician calls to fix up a time to fix the line. Till here the process works.
4. But after that the technician does not turn up on the time assured that he will come.
5. Since the request has not been attended to, the request goes on hold, and then automatically gets cancelled!!
And this cycle has repeated three times with me!! And after all this it gets repeated again with me today!! The technician adsured me he will visit today abd doesnt turn up. When i call 121, i escalate this to the floor manager and all this poor guy aman can parrot is the useless process.
All in all very frustrating! The customer seems to be the least important in all this.

I was given a call on 18th october, 2017 and they told me abt a package where as a promotion gift they offered an i phone. I asked how come u guys r offering an i phone at 11200 package along with 4nights 3 days holiday. They said its a promotional offer. They said you can check it on our website also anf this promotional offer is available there too. I checked. Yes it was available. Payment was supposed to be done on their link available on the website itself like it happens with other travel websites also. I made a payment and i was asked to confirm the address and color of i phone to be delivered within 3-5 working days. Nevertheless to mention i phone never came. I called them and a very mannerless lady of very low esteem (As was evident from the way she talked) took the call and said it was a promotional offer where this phone will b sent only i[censored] refer this plan and get payments done from 20 other customers. Such a shameless liar lady. Very modestly i asked her to transfer a call to a male staff so that i don't degrade myself by even shouting at a lady, though her moral grounds were deeply rottened and i shudnt have refrained myself from letting her know how cheap she is. Yet she did not transferred the call and asked me to file a complain against her in police and she knows that police won't do anything. Their website goes functional and non functional every week. Like right now it does not exist. They'll go functional again in a few days m sure. I lodged a complaint in cyber cell but they too did not responded either. No surprises..!! As expected out of police. Be it the ones in police chowkies or the ones sitting infront of the computer screens. None of them bother to even set auto replies on ur emails. Guys this is an organized online fraud they are carrying. The moment u get a call from these # of club9holidays ask them to just * off. They have no clue how it feels when one's hard earned money is gone. I take this money as charity done. But i wish karma hits them back