Airtel Complaints & Reviews

I am the estate manager and my entire society depends on the service of airtel. The society is situated at golf course road gurgaon and i have been calling the senior staff of airtel for activation of around 35 centrex numbers from past 5 days but getting no response. They do not bother to even pick up the call and revert back. Even the area in charge does not bother to revert back or get the complaint attended..

I haven't been using airtel mobile bearing no. [protected] & [protected] at villa no. 178, the neighborhood, kompally, hyderabad, pin 500014. We have 350 villas gated community spreading in 350 acres of land in kompally. We have been facing signal problem in spite of registering complaint before airtel there is no use. Nothing has taken up. The registration complaint no.79340683. Registered in the month of september 2017 and the concerned network in charge name is mr. Arun his contact no. [protected]. He is least bother about take a call and resolve issue. I have been chasing this guy's but no use hence, this post

I am holding 6 connections of airtel. I stay in gurgaon in malibu towne, crest wood. The problem is that inside my residence i am unable to receive both call signals and 3g/4g signals. If i need to use my phone or use internet, i have to go down to street to use your services.
I had reported this on 27/11/2017. After this a survey was carried out by your team and my complaint was found to be correct. This was refered to your technical team by survey team.
On saturday i received a call from your technical team. The caller never identified himself and hung up after just stating that i will have to wait till the time the infrastructure is upgraded. No timeline was given as to by when my complaint will be resolved nor any other relevant information was provided.
To be able to use internet at home, i applied for a broadband connection based on the information on your site that excellent broadband connectivity is available in my area. Also paid an amount of rs. 500 as booking charge.
After that there was no response for 5 days. After repeated follow up with your customer care, i was informed that connection cannot be provided as availability of the same is not there in my area. This is something very funny.
Should i surrender all my connections and use services of some other service provider?

Regards
Rakesh khanna
[protected]
[protected]

The tagline you all use... Just remove the hell thing right now!!!
I thought to be a better network... But the thing is... Its the worst network.
Not even a single network so that i could talk to the executives right out there.
I am not able to call anyone from my present location. No network... Only on this service provider i have with myself. I need a soultion. My packs, my money is just being wasted as i am not able to use a sinlge bit of the data i have.

छले ६ माह से एयरटेल के नेटवर्क ख़राब हो रहा है, कालिंग और डाटा दोनों पर समस्या का सामना करना पड़ रहा हैमैंने एयरटेल में जून २०१७ में शिकायत दर्ज कराई थी, उस समय मुझसे बोला गया, एयरटेल की साइड अपडेट हो रही है, इसलिए आपको समस्या का सामना करना पड़ रहा है, तब एयरटेल के अधिकारी ने मुझे १ माह का टीम दिया था, और अब में ५ माह से बराबर शिकायत कर रहा हु, परन्तु कोई सुधार नहीं हो रहा है,
एयरटेल से परेशान होकर मैंने अपना नंबर पोर्ट करने के लिए सन्देश किया, तब एयरटेल के अधारिकारी ने मुझे फ़ोन किया और बोला हम आपकी समस्या का समाधान करेंगे, परन्तु एयरटेल क अधिकारी ने मुझे झुंट बोलकर गलत प्लान दे दिया और और बोला नेटवर्क और वीओस के समस्या आपकी २-३ दिन में थे हो जाएगी,
परन्तु आज तक कुछ नही हुआ, मेरे पास ३० कॉर्पोरेट कनेक्शन है और ५ निजी उपयोग के लिए, अगर एयरटेल मेरी समस्या को २ दिन के अंदर दूर नही करना है तो मेँ अपने कॉर्पोरेट नंबर और निजी नंबर बंद कर दूंगा और किसी अन्य कंपनी का उपयोग करूंगा,
मेरा नंबर [protected] है
अन्य कंपनी एयरटेल से बहुत काम दाममेँ प्लान दे रही है, और एयरटेल झुंट बोलकर प्लान देती है और नेटवर्क और सर्विस बहुत ख़राब है,
मेरी एयरटेल से अनुरोध है जो प्लान आप ग्राहक को नही दे सकते है उसको झुंट बोलकर न बेचा जाये,
और एयरटेल अपना नेटवर्क नही सुधार सकता है तो मुझे मेरे प्लान का पैसा बापस करे, ताकि मेँ किसे और कंपनी मेँ जाकर अच्छी सर्विस और अच्छे नेटवर्क का उपयोग कर सकू,

एयरटेल के ग्राहक सेवा में कॉल करते है तो बोलते है सिम कार्ड निकल कर फिर से दाल लो या सिम कार्ड चेंज कर लो, एक इंसान को ये समस्या हो सकते है, ३५ लोगो को नहे हो सकती है
और वो अपने एयरटेल के साइड कर चेक करते है बहा सिग्नल voice & data very good or excellent शो करता है, जो के एयरटेल की वेबसाइड गलत बताती है, बस एयरटेल ग्राहक का पागल बना रहा है,

Videopindw — rs 30

Games club-rs 55

These, i have never asked for.

Please look into this and do the needful and return back rs 30+rs 55.
It is also requested not to go for any such services. The numbers given to send the request to stop was not helpful for me. Probably the process be simple, so that it will be customer friendly. I am unable to understand the sanctity involved in asking for minimum 350 characters.

M. No [protected]

I did an online recharge of rs100 (Full talktime) on 15th nov using rs75 from airtel payment bank and rs 25 from my debit card, transaction id [[protected]]. The transaction showed as failed, however the said amount was deducted both from my airtel payment bank and my debit card.
I had multiple rounds of discussion with customer care, airtel gallery and was told it would be reversed in 5 days. It is close to 15 days and yet not refunded to my account. On visiting gallery or customer care, looks like either they don't know how their own system works or don't want to help, they keep suggesting ivr nos which doesn't proceed anywhere wasting my time and effort.

[dec 2017] again visited the gallery and also called the customer care which was a sheer waste of time and effort. The customer care team on multiple occasions neither knew the process and disconnected my call saying that they are forwarding to their supervisors as they were not able to resolve my issue.

Need my amount refunded back to my payment sources (Airtel payment bank and debit card) asap

I have applied for port to airtel of my reliance no. [protected] on 30th oct, 2017. My upc code is es844561 as sent to me several time via sms. But my port is rejected numbers of times, reason shown upc mis-matched. I have communicated several times to airtel customer centre at nagaon, assam, india. But in every visit no satisfactory reply found only informed me that it is rejected. Previous network r.com already closed. Suffering lots as i have been using it since 2005.

I had recharged pre-on - post on my number [protected] to have some extra data for usage but it said recharge has failed. My rs.259 got deducted from my debit card on 17th dec'17 and i have not received any refund even after 12 days.
Its a corporate number registered under my company jones lang lasalle property consultants pvt ltd.
I even spoke to your customer care representative mr. Adheshwar singh regarding the same.
Also attached is the snapshot of the recharge failure and money deduction.

We sent an email regarding a complaint to [protected]@in. Airtel.com on saturday dec 2, 2017. No response received. We called up 198 — they said they cant help as they dont know who handles the mails!
The nodal officer/appellate gave no response either. Their phones cant be reached or have no option to discuss a complaint and neither do they respond on mail.

I took a new wifi service from swargate pune center in september 17. Now since 17th november 2017 i am getting threatning calls and messges from [protected] to surrender my wifi number [protected] as it belongs to one of the valued customer and he wants it back.

I did not ask for that specific number. Its their mistake., they are threatning to disconnect my services. On what basis? My payment is regular. If my wifi services are discontinued i will file an fir against your swargate pune center.

If that employee of your swargate center continues ro message or call me it will force me to take further action against them.

U r hereby requested to look in to the matter

Vanita pawar
[protected]

I have made a complaint regarding network issue on 18 nov and till date that is not solved. Kindly see to it soon we have 4 airtel connection at our place and none is working. I am not able to receive any call nor i am able to do. Its creating lot of trouble. I have ported my no. To airtel from voda but its more worse than vodafone neither the complaint is solved nor any executive have contacted regarding this its been high time i have placed so many complaints but its of no use.

My mobile no - [protected]
Vas super store was activated earlier and renewed today without my consent. I had never given my consent to activate the service. I came to know today morning only when i checked my account balance. I noticed that my account was debited by rs. 35. I request to credit my account by amount debited for vas since last 15 days

I had ordered a landline for my business in the month of August and this was through a corporate contact. The gentleman assured me of a connection. He sent an executive the same day to collect payment, mind you, this man insisted on cash and assured me of a connection the very next day. This never happened much to my disappointment. 2 weeks later 2 people came from Airtel to install wiring, all this while i kept receiving multiple calls regarding unavailability of TAG in my area to install a connection, even then wiring was installed. After a month of back and forth again, no connection was installed. And amazingly, Airtel started billing me for an inactive connection. After 2 months of this drama, I submitted a written complaint to customer care asking for a refund of the amount of 1000 rupees that they rightfully owe me. No one in Airtel Customer care Is aware of the processes for pretty much anything. This is my third negative experience with Airtel, till date they have been unable to resolve anything. I keep getting multiple calls from executives and emails one after another asking me for new derails each time and even after having provided all the teela any documents, no refund has been issued. No one replies, no one responds, they only get the Customer stuck in a loop. This is all a scam now. I want my refund, after 3 months of drama with Airtel, multiple calls and emails, they still refuse to process a simple refund of 1000 rupees. Just yesterday some silly executive calls me and talks about lack of funds, insufficient balance etc etc with me, no one even reads the emails. I have sent them all my details for this stupid refund and nothing. No confirmation of refund from their end. No one in the departments talks to each other, there is no awareness of processes, they keep harassing the Custoner and taking them for a ride. I am one of their oldest customers with a VIP phone number and account. This is how they treat their customers. I would never recommend Airtel to anyone.

I have attached the issue as image in this mail as i can't explain every time. I have already explained my issue max 5 times to airtel executives, no resolution from last 72 hours. Really very dissapointed with such a so called big brand.

Resolve my issue asap i have so many urgent issues to deal with and all are on hold just because my primary number is not working, you can't even imagine which phase i m going through due to this issue caused from airtel.

Every time when i am having call with customer care they were saying issue is already been escalated but no resolution even after 5days.

As i require 29 landline connection i drafted a requesting mail for landline connections to airtel
[protected]@in. Airtel.com on 20th dec 2017 from there i got respond that there concern team will visit to our place for feasibility still person did not turn up and from there no response. We already marked mail thrice from airtel customer care i got calls but no use still my problem exists

I am using airtel postpaid service and after raising so many complains airtel team has not resolved network issue.
Raising complains from more than a year and everytime airtel closes my calls without intimating me or resolving the issue.
Paying bills without using it properly.
Worst service and network.
Airtel has still not provided me the time required for smooth installation for upgrade because from last year it is pending and there has been no progress. Does it take so much time?
Paying bills from a long time without proper utilization, how many more billing cycles i need to pay unnecessarily without proper service?
If can't be resolved airtel should advise so that i can port my no.

Regards
Manoj kumar
[protected]

Sir my lapu no is [protected].when i activate new sim to customer it show error that possible detail not found of lapu no [protected].plzz help me I talk with cc he say install acpl but it didn't work. Over 2 month problem but they didn't solve to help to solve this problem

Dear sir/ma'am,

We suffered network issue for last 2 years. And we logged complaint many times still issue not resolved

Recently logged complaint reference no. Is po[protected].

In our company all are using airtel network only. So kindly resolve this issue asap.
Address:
Suguna foods pvt ltd,
S y no. 107 to 113, e - mutchandra cross, ekrajapura village, siddlagatta road, sulibelli hobli, hoskote taluk, bangalore rural district, -562114

Respected sir,
This is to inform you, that i would like to surrender my post-paid connection as my service has been transferred to uttar pradesh

Therefore, its my earnest request to you please do the needful as earliest. The details of my connection are as follows:
Name: rohit gowtham paruchuri
Airtel no: ([protected])

Yours truly,
Rohit gowtham paruchuri
Present contact no:+91-[[protected]]