Airtel Broandband — Give wrong or false confirmation and Upgrade my Plan without my concern

I am writing to raise a serious complaint regarding the 17-day delay in shifting my Airtel connection, misleading information provided by Customer Care, and unauthorized upgrade of my plan from ₹199 to ₹499 without my consent.

I submitted my connection shifting request on 10 August 2026, but my connection was finally shifted/installed only on 27 August 2026. During this period, I had to make repeated follow-ups and faced significant inconvenience and mental harassment due to the lack of proper and timely support.

Before proceeding with the shifting from Airtel Fiber to AirFiber, I specifically contacted Airtel Customer Care. During my call on 10 August 2026 at approximately 2:49 PM, I was clearly assured that my existing ₹199 plan would remain unchanged and only the connection technology would change from Fiber to AirFiber.

I have the recording of this call preserved with me and can provide it as evidence whenever required.

However, after the AirFiber installation on 27 August 2026, I discovered that my plan had been changed from ₹199 to ₹499 without my permission or authorization.

This is completely contrary to the assurance given by Airtel Customer Care. I therefore consider the additional ₹300 plan upgrade as unauthorized and disputed.

I request Airtel to immediately:

Restore my original ₹199 plan.
Reverse/refund all additional charges arising from this unauthorized upgrade.
Provide proof of my explicit consent/authorization for changing the plan to ₹499.
Investigate the Customer Care call dated 10 August 2026 at 2:49 PM and the misleading assurance provided to me.
Investigate the unnecessary delay from 10 August to 27 August 2026.
Ensure that no late fee, penalty or additional liability is imposed on the disputed ₹499 upgrade amount while this complaint is under resolution.
I clearly state that I do not accept or authorize any additional payment arising from this unauthorized plan upgrade. Any excess amount charged due to this issue must be reversed/refunded by Airtel.

I have call records of confirmation of not upgrade and change my current plan.

Please find recorded call as attachment.
Customer Details:
Name: Tarun Kumar Gupta
Airtel Register Number: [protected]
Broadband/AirFiber ID:[protected]_wifi

Account No : [protected]
Shifting Request Date: 10 August 2026
Actual Installation/Shifting Date: 27 August 2026
Original Plan: ₹199
Current Plan: ₹499
SR/Complaint No.: [If Available]