Akara Capital Advisors Private Ltd — Still affecting my credit score

I have taken a loan from this institute from post covid pandemic. I failed to repay in meantime. but after I lend money from my relatives I paid their amount. their executive told me he/she will write off my account on behalf of me. so I have to take no tension about it. now while I am facing my credit score is affecting me because of them. please help me out
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