| Address: | 466-A, Pandav Road, Vishwas Nagar Shahdara Delhi-32 | | Website: | www.akashganga.info |
I booked a letter on 16.03.2021 vide consignment note number[protected] through your SHAHDARA office, vishwas nagar delhi to be delivered to PIO EDMC South Zone, Karkardooma Delhi, having some secret information called for from the department under RTI Act.
Tracking shows that the same was forwarded to Karol Bagh on[protected] and returned back by Karol Bagh on[protected]. A phone call was received from Akash Ganga Shahdara Office on[protected] to collect back the letter as it was refused to accept by department by mentioning the reason that proper fee not attached. I was surprised to see when I visited the Courier shop to get back the letter, it was in opened condition. I asked the owner why it is opened which was having secret matter in that, he rudely behaved and said what can I do when the official refused to accept after opening and noted the contents. I said either you deliver or get back up opened if refused he shouted on me that I can no do all this in just Rs. 20/- and said go back I dont have any letter for you.
It is a matter of highly concern and request you to make the required detailed enquiry of the franchise otherwise I have to move to consumer court if no satisfactory reply is received after 3 days of receipt of this complaint.
Gulshan Kumar Arora
Citizen reporter NBT
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