[Resolved]  Akbar Travels — Uae visa applied by akbar travels in hyd wrongfully

Address:	Hyderabad Branch - Akbar Travels
Website:	AKBAR TRAVELS

Hello,

I have applied to UAE visa along with my mother on April 5, 2023 in Hyderabad branch of Akbar Travels located in Himayatnagar. Name - Anusha Agnoor and Uma Agnoor. Email - [protected]@pitt.edu/ ph no - [protected]

My mom has 10 yrs valid US visa. None of the agents asked about the US visa and Shekhar, Visa consultant - who handled our visa scanned the front and back of our passports in the office and might have noticed the US visa. He still didn't not ask about it. I also have valid US visa but currently expired. How come he never asked us about the US visa?

He is a senior handling the visas and might have handled lot o[censored]AE visas in the past. He is very well aware of visa on arrival policy in UAE. How come he never asked us if we have any other valid visa on our passports? This should be the 1st question when someone wants to apply for VISA.

My mom would have been eligible for visa on arrival in Dubai and we would have just paid 100 AED (INR 2, 300) for 14 days tour instead of Rs. 8, 100 to Akbar travels. Your agents are telling us that we never mentioned about the US visa.

Isn't it your consultants duty to ask all questions to the customer before even applying for the visa? It is your travel consultants responsibility to guide us and suggest us so that we can trust your company once again. One of your agent also asked us to take covid testing which is again wrong information when dubai/abu dhabi has waived off the covid testing requirements.

Please contact SHEKHAR from Akbar Travels - HYD BRANCH who handled our visa and please refund us the remaining amount (approx. Rs. 6000) as my mom would have been eligible for visa on arrival in UAE.

As a travel company, you need to inquire past travels and other valid visas on customers passport before applying for visas to other countries. As travelers, we might not know everything and hence we rely on companies like yours. Expecting us to disclose all information even before being asked by your travel consultants is absolutely rubbish and non sense.

We came to know about this information after arriving in DUBAI. I need an answer and also solution to this problem immediately. Kindly speak with SHEKHAR and also refund my money. Visas were emailed to us from email id - visa.[protected]@akbartravels.in on April 6, 2023 at 6:35 PM.

Thanks!
Anusha Agnoor
Uma Srinivas Agnoor