Akosha.com — online lahnga order from blue lady

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I purchased one red lahnga from blue lady and they sent us wrong product yellow sari of chunri type and when we have placed return request for order no[protected], i got confirmation message from blue lady side, but my return was not done till date. Do need full action, i am attaching message of return. We have also placed whats message as well as email but they didn't return product of worth 862.92rs