| Address: | New Delhi, Delhi, 110030 | | Website: | www.matrix.in |
I went to amsterdam & spain in march 2015 and got a matrix post paid sim card. I needed some extra services like more free minutes to india calls which is why i asked for a custom package. We were a group of 11 people from the same office travelling together to the same countries and still they did not give me a free matrix to matrix service which is given by default in all packages. When i came back to india i got an initial bill of rs4930 which i paid fully without checking and a week later they sent me an additional bill of rs5233. They charged every matrix to matrix call on international rates which was roughly rs 73/minute. Firstly, these calls should have been free and secondly, even if these were charges these should not have been charged on international rates since we all were travelling to the same countries. Local rates should have been applied to the calls which according to my package i got 100 mins free of. This case is pending since over 2 years without any reply from their side. I have spoken to countless representatives with no help. A few months earlier, they sent me a pre-legal notice as well.
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