Akosha.com — regarding release of original documents of my house property loan a/c no. [protected]

Address:

Moxak Bhupendrakumar Doshi Y-1001, RUPEN, Sardar Patel Nagar Shastrinagar, Ahmedabad – 380013 M) 9428964768 E) [email protected]

This is with reference to above mentioned subject and loan account number. My loan was sanctioned in december 2015. Please note that i have closed my housing loan account number [protected] at sbi, sola road branch, ahmedabad by fully paying the loan along with interest on dt.20.01.2020.
Further on closer of my loan account, i have requested the concerned branch to handover original documents of my house to me. On receipt of the request letter from me, i was informed by the concern officer of the bank that i have to further pay charges on account of non-mortgage of property against housing loan which is additional 2% interest.
In this regard i want to inform you that i was not called by the bank for mortgage of property against housing loan. I was informed that i will be communicated in advance by the bank if at all i need to mortgage the property. But till the date of closing the loan account, bank has not informed me about the same. Now at the time of demanding handover of original property documents bank is asking for charges against non-mortgage. Please note that if it was already informed to me that i will be communicated from the bank about mortgage procedure which is not done by the bank then how far it is fair to demand such charges from me now at the time of demand of my original documents of house. Bank should have informed me about anything which is important so that at last i should not get in trouble. If at all bank had informed me that i am supposed to mortgage property against housing loan, i would have processed for the same.
So i am not supposed to pay any additional charges now considering above facts. Kindly release my documents of house property.