[Resolved] Akr Express — Received Damaged Bero

[Resolved] Akr Express — Received Damaged Bero

S Sriram7228 from Chennai, Tamil Nadu Dec 3, 2021 Dec 3, 2021 This thread was updated on Dec 3, 2021

Hi Sir, A New wooden Cot and Metal Bero transported from Kumbakonam to Chennai on Nov 08, 2021 by AKR Express pvt ltd. Condition of Bero is damaged. Its Rear legs and back frame has been collapsed. I informed to the respective parcel agent regarding this damage. But they are not taking the responsibility and while trying to reach customer care, they are not attending the call. Request you to consider this issue and take action. I am sharing Bill details. Parcel service: AKR EXPRESS PRIVATE LIMITED LR No: Q838282 Sent on: Nov 08, 2021 (Kumbakonam) Received on: Nov 10, 2021 (Chennai) Non Responsive Customer support detail: [protected] (KaaliMuthu) My contact details: sss.[protected]@gmail.com Was this information helpful? No (0) Yes (1)
Jul 22, 2022 Complaint marked as Resolved Company has responded for my issues. I have repaired bero on my own. They are shared half of the repair charge. Rs.1000 AKR Express customer support has been notified about the posted complaint.
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AKR Express Customer Care

Dec 3, 2021

Verified Support

Dear Sir
Greetings
We have forwarded your complaint to our concerned department (Commercial). They will investigate the material damage with the concerned branches and reply to you at the earliest.
Kindly bear with us till then.
Regard,
CCD