| Address: | Jaipur, Rajasthan, 302016 |
I had purchased a pair of wedge heels from aldo jaipur store in the beginning of december 2017
However after just wearing them once, the metal ring in the center of the straps came out giving me a cut under my foot
I returned the heels to the store hoping they would fix it
They called me 15 days later and gave me the heels back
When i wore them again, the same problem happened
I gave them back and requested an exchange. They denied. So i asked them to fix the issue. They again said it'll take 10 days.
10 days passed by and the store management didnt give me a call. So i went there hoping to get the heels back. They said it will take another 4 days
I went back
Another week passed by and they delivered the heels to my house without fixing the problem
I was shocked to see such service.
The store said they will take it back and fix it in priority.
This was 10 days back.
They havent responded yet and whenever i call them, they make some excuse and say that they will send it to my house the next day.
Im fed up of such behaviour.
This is not accepted out of a brand like aldo.
Very disappointed by the management staff
Will never trust this brand again.
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