Alibaba — I made an initial payment which was not complete. 6000 USD on 30 000 USD. and I am unable to access my alibaba Account.

Address:

in Shanghai

I made an initial payment of an invoice of 6350 USD on 30000 USD.
My supplier cannot supple me if i dont complete the paymemt. i have lost access to my alibaba account. And i am unable to complete the payment and i want to know after howlong can alibaba refund to the payer's bank account when the whole invoice price has not been paid