Alice Blue India — account still not opened

I have done all the account opening formalities last week week online, i received the signed copy of the same via email. From that day onwards there is no response or any mail nor a call from alice blue, it feels to me like they are a big fraud company,
When i asked them via mail they said my application is pending with pune branch, on asking pune branch they said my application is with mumbai branch, also they refused to give me any contact number on whom i could contact,
Such a pathetic service it is.