Alice Blue India — mis position not squared off

Hi,

Client id - ab037117
Place - bangalore
I had bought crudeoil 7 lot avg price 3911 in mis on 20 feb.
But the position was not squared off the same day. I had around 50k in my account that time.
Next day it was again showing as nrml.
But i had not converted it to nrml.
It was sold with huge loss, i thought this is because the site was not updated. But now my demat account shows negative 15k
This is fraud. How can they convert mis to nrml and clear all my money from trading account.

I want this to get resolved asap.
Closing price on 20 feb was 3904. It should have been squared off atleast at the closing price.
But all my money in trading account was gone with now showing negative 15k.