| Address: | C-16 Paramount Park, Tambaram Main Road, Veachery, Chennai-600042 | | Website: | aliceblueindia.com |
Hello Sir/Madam.
My dad has passed away few days ago, so I am trying to close all his accounts. My dad had account with AliceBlueIndia.com, I contacted Alice Blue and have provided all the necessary documents regarding his demise. First, I called the customer service phone line that was listed in their website. They asked to send an email to customer support to [protected]@aliceblueindia.com. So I did follow their instruction. I sent my first email on Aug 6 2022, with all documents attached, No response for 3 weeks from alice blue, on Aug 24th I get an email that the ticket is closed because they cant reach me on my phone. So I replied back to that email and said, please dont close this ticket as I live in abroad(which I stated clearly on my original email) and my mobile number is aborad number and that they can easily reach me vai email or Whatsapp. Without any of these Alice blue closed my ticket on Aug 24th
So second time I opened the ticket, stating I am on-site in USA via outsorucing companies, so asked them to contact via Whatsapp call or give me a number of Alice representative so I can reach out to them, this time alice blue responded with contact number for Dileep Anthony. I contacted his number, he took all my details and mentioned he will get back to me next day. The next day no response from him. I called him several times, he declined my phone calls (both mobile call and whatsapp call). He then replied in Whatsapp that he is on leave and will get back to me later. Never did contact me after that.
In the mean time I got second email from Alice on Aug 26th stating my second email ticket is also closed. for which I responded and requested to NOT to close the ticket again again. They keep closing tickets without provide proper resoultion or answer. And the guy Dilip never answers his phone.
It is getting very difficult to clear funds with Alice blue that belongs to my late father. We are in deep sorrow that we lost our loving dad life, but Alice blue is taking advantage of this situation, to me, in my humble opinioin they are trying to swindle the money which is criminal fraud.
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