All Eyes Over Here — regarding refund and when asked blocked the customer and not responding

We have ordered 3 dresses worth 5700 and all the three products delivered where no where like what it was shown on the website. When we asked for return and refund repeatedly they blocked us saying that we are harassing them while we kept our voice very low and spoke in a polite manner. I also have the text we have sent. The product delivered is not as per specification and poor quality. The order package numbers are as follows.
First - a[protected]recieved through dtdc
Second-jpr[protected] received through tpc