All Eyes Over Here — wrong product received and no refund

Address:

226008

Hi
. I just placed an order with them and received it but its not the same in the picture as the colour of dupatta and holi is wrong. So i asked them to exchange it and they want me to send the product back and pay also 150 for the exchange product shipping fee. The fault is from their side and they are not even sending anyone to pick the product. They also dont reply when we ask about this. Please help regarding this