All India Institute Of Medical Science [AIIMS] — doctor refuses to treat us

Address:

New Delhi, Delhi

Dear Sir,
My name is Tara kumari . I was given my date of operation today and I submitted my card to the room no. 4106 to the Dr. Shikha.She called me at 12:45 but
I couldn't reach there at that time for some reason. But when I was reached there later after some time, a man there said me that "Your operation will not be done".Then I asked the doctor"why you changed my date and how many time you will change my date".I said only this and the doctor became angry and said me that I was talking to hem badly.My mom and my uncle said sorry to her but she didn't gave me my card. And she don't give me a chance to speak.I am treating here since last 4 years . Please help me sir .I am suffering from a major ear problem .
Thank you
Tara kumari