All India Institute Of Medical Science [AIIMS] — opd registration

Hi, i have serious complaint about sordid state for opd registration. People are made to wait outside main gate on footpaths, gate 1. Around 330 am they take them inside. Despite opd being well enclosed why people are made to wait outside that too in winter's. No regulations, no one to check around. Many people are joining out of the queue through setting with guards. No arrangements as such. People could easily be accommodated inside.. At least will keep them off from enduring cold weather. Is someone listening? That too only 25 cards will be issued but nowhere is it mentioned that. 90% of the population will go without card from psp opd and will line up next night and endure another day of cold.