All India Institute Of Medical Science [AIIMS] — pathetic management, and unprofessional staff

Address:

110029

Visited this so called ‘best hospital’ on 27th june to get my mother’s treatment done in orthopaedic department. Got the appointment done almost 2 months in advance and called my parents from uttarakhand (Almost 400 km away from delhi). First security guard asked us to wait in the queue and said that somebody will come to collect the opd card. After waiting there for about 2.5 hours (Nobody came), and when i saw people just going inside to submit their cards, i again asked the security personnel if there is something to be done or i also can just go in. He again said the same thing to wait in the queue. I then after some time went to the doctor’s room (#06, as indicated in opd card), where they told me to go to another room (#12). I went to another room, with a huge crowd in front of this one as well, and staff in there finally took that opd card. (Digital india? What’s that - aiims). After few minutes, i called my mother thought that they may call us any time soon now. One of the staff announced my mother’s name, then spoke to some other staff and gave 2-3 opd cards to that gentleman. This gentleman asked me to follow him, and after walking a few steps, he told me to be in the queue again, now this was really irritating. He together with 3-4 other staff members were rude, showing no professionalism from nowhere, and also passed bad comments the time i was leaving that place. I had no other option after seeing such behaviour of the staff and pathetic management in the hospital but to leave the hospital immediately. This is literally not expected from an organisation like aiims, where you get the appointment done 3-4 months in advance and travel all the way from a complete different part of the country. I believe it is every common man’s story, until and unless you have got a really good source to get in there. Requesting the government / higher management to set some sops and train the hospital coordinators to show some etiquettes while talking to the patients in the premises.