All India Institute Of Medical Science [AIIMS] — Payment stuck during online filling

I was filling the form of nursing officer - 2020. The last date was[protected] as mentioned on the website of AIIMS. I filled all the details required there, then came to make payment. wth an option 1 and 2. I clicked on the option 1 and made the payment of 1200 rupees. But after waiting for more than 2 hours i checked the website saying no payment has been made. So I tried again by borrowing money from my brother and again made the payment of 1200 with an option 2. So again it was showing error. So twice it showed that my account has been debited 1200 rupees from my account. So I lost 2400 rupees in all. I come from a scheduled caste category and a very much lower-middle-class family. There is only one person in my family as our source of income that is my father. He hardly earns 25000 per month rupees. So 2400 rupees is a big amount for us. We have left with an amount of 500 rupees only. So you can see how it is difficult for us here to have a normal life. Since payment has not been done successfully I can't provide the details of reference number of the transaction. I can only provide the details of Candidate Id and Name. which are Candidate ID: [protected] Name: KIMI.
I am attaching both the screenshots of two time transaction of 1200 rupees.

If something can be done please do it immediately. I hope I will get a refund.

Thank you.