Allahabad Bank — a/c debited but cash not dispense by atm

Address:

Jodhpur, Rajasthan

Respected sir

I went to your bank atm on 28/10/2017 to withdrawal 16000rs.in this transation my a/c is debtied by 16000rs but cash not dispense by atm machine.
After this i complained to allahabad bank situated at bombay motor jodhpur. Bank officer said to me your a/c is credited to same amount after one weak but my a/c is not credited and bank gave me a letter and said our bank atm was hit through your transation as per our cbs report.
I am not satisfied with bank response letter because i am not received cash thruogh atm. I also complained to your zonal office jaipur through phone call and email but no proper response given by them. Please see in my matter and paid my amount with rbi penalty rule.
Thankful
Name-ashok solanki
A/c no.-[protected]
Bank - allahabad bank
Branch - bombay motor jodhpur district
Transation date-28/10/2017
Amount -16000
Branch complain date-30/10/2017
Mobile no. [protected]
Address-nursingh ji ki pyau krishi mandi jodhpur
Enclosed
1. Bank complain letter
2. Bank response letter