Allahabad Bank — allahabad bank atm gachibowli deducted money from my account

Hii,

I have debited 1000rs from allahabad bank atm, gachibowli, hyderabad,
Atm id-alw24741 on 31/01/2018, but didn't get money from atm, bt they deducted 1000rs from my account, i file a complained to my branch and ask to refund that money, bt they said send a application then we can refund your money within 10 days, i submited application, but it's more than 15days they still not refunder my money, please refund my deducted amount as soonas possible.

Thank you
Shalini srivastav